Subang 27th November 2009.
Firefly apologizes to all its passengers for flight delays during the Hari Raya Haji weekend. The delay was caused by an aircraft being temporary out of service for technical defect which took two days to rectify.
Managing Director and CEO, Eddy Leong clarified that the defect was not major but rectification took longer than expected due to awaiting of specific spare parts from overseas. Added to that its backup aircraft also had a minor defect on Friday but was cleared quickly.
"Unfortunately the out of service aircraft and the short hiccup on the backup aircraft caused a domino effect on all scheduled flights, resulting in multiple delays. We sincerely apologize to all affected passengers and assures all passengers that Firefly practices a very high safety standards failing which an aircraft would not be allowed to be operated."
Firefly thanked all passengers for their support, patience and understanding during the affected period.
Passengers' with additional queries or requiring further assistance may call our Call Centre at +603-78454543 or email us at firstname.lastname@example.org.