Special Assistance

Special Assistance

Mobility Assistance

  1. Safety: Firefly places priority on your safety and the safety of other passengers. As such we make an effort to ensure that the physical condition of passengers traveling with us does not put them or other passengers at risk in the event of an emergency on board the aircraft.
  2. Booking: The booking of seats for guests requiring special assistance may only make a booking through our Call Centre at +60 3 7845 4543.
  3. Information Required: Our officer will require some information from you regarding your mobility and/or medical condition.
  4. Completely Immobile: Firefly is unable to accept passengers who are completely immobile.
  5. Limited Mobility: We do however offer carriage to passengers with limited mobility. As access to our aircraft is by the boarding stairs, the carriage of persons of limited mobility is subject to whether they are able to climb the boarding stairs aided or unaided.
  6. Carer: A carer is an able bodied person who is at least 18 years of age.
  7. Travel without a Carer: A passenger who is able to walk up the boarding steps unaided may travel without a carer.
  8. Travel with a Carer: If the passenger is unable to climb the boarding stairs without any assistance, then Firefly will request that the passenger travels with a carer.
  9. Wheelchairs: While we do provide manual self propelled wheelchairs for a fee, their availability may be limited. Please enquire through our Call Centre upon booking.

Medical Condition

  1. Illness/Health Condition: A passenger who has an illness or a health condition which requires extra care in administering medication or the use of special apparatus or equipment may only make a booking through our Call Centre at +60 3 7845 4543.
  2. Self-administration of Medication: We are only able to provide carriage to passengers suffering from a medical condition who are able to self-administer medication when needed.
  3. Medical Clearance: There may be certain types of medical conditions which require medical clearance to travel. Such clearance must be obtained from a qualified medical practitioner indicating fitness to fly on the relevant dates.
  4. Letter from Doctor: We may require you to fax us a letter from your doctor to explain your medical condition and fitness to travel.
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