Firefly Airlines | Travel information

Travel add-ons

Seat selection

The Firefly experience Welcome aboard, where a comfortable journey filled with delightful experiences awaits. Our new cabin experience comes with modern day plush leather seats designed for superior and enhanced comfort. With a capacity of 189 seats, you can enjoy a safe and relaxing journey to your destination.

Powered for your comfort Our vibrant interiors come with ergonomic seats equipped with in-seat power (USB type A and C) to keep your handheld devices charged for enhanced comfort. Each seat also comes with a built-in device holder, so you can enjoy your content hands-free.

More room for movement Window seat or aisle seat, our spacious cabins make it easy for you to move around so you will always stay comfortable throughout your journey. Elevate your journey with the option to pick between Preferred, Desired or Standard Seats.

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Desired Seats Perfect for those who need a little more room for the journey ahead. Located at the front of the aircraft, these seats give you an extra few inches of legroom for added comfort.

Preferred Seats A great choice if you're in a hurry to your next appointment. These seats are located near the entry and exit points, giving you faster and easier access on and off the plane.

Standard Seats The top choice for those flying with their loved ones and would like to sit together for the journey.

Boeing 737-800 Seat Map Elevate your on board experience with Firefly!

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Airport information

Skypark Terminal at Sultan Abdul Aziz Shah (SAAS) Airport is a convenient city airport situated in the Subang commercial centre just 30 minutes from Kuala Lumpur city centre, Petaling Jaya and other major residential areas. Also known as Subang Skypark, it’s connected via main highways and is easy to reach the airport through multiple modes of transportation from different points in the city including:

The information provided here is correct at the time of update. However, this information is always subject to change and may not be accurate by the time you read this. Please visit the airport website at www.subangskypark.com for more information.

KL International Airport is an award-winning airport in Malaysia that is situated about 50km from the capital city of Kuala Lumpur. It offers many amenities for the convenience of passengers including complimentary WiFi service and multiple transportation options to get to various points in the city centre. Some of options include:

The information provided here is correct at the time of update. However, this information is always subject to change and may not be accurate by the time you are reading this. Please visit the airport website at www.klia.com.my for more information.

Sultan Ismail International Airport, also known as Senai International Airport, is located 30km from Johor Bahru city centre in Malaysia. An opulent multi-faceted airport, it’s also strategically located near major highways and one of Malaysia’s development zones, offering vital connectivity to people residing and working in the south of Malaysia. There are many ways to reach Senai Airport from within the state of Johor, Singapore and here are a few options:

The information provided is correct at the time of update. For details on how to reach Senai International Airport, visit www.senaiairport.com and check out the Traveller Info tab. It has a useful tool that tells you how to get to the airport from various points.

Portable devices onboard

Gate-to-Gate WiFi Connectivity & PED Utilization Electronic devices on board Flight mode Starting from 1 Jul 2023, all passengers are allowed to keep their portable electronic devices (PED) on flight mode even during take-off and landing. However, your PED must be kept on flight mode throughout your journey, but you are free to turn on your Wi-Fi and Bluetooth.

Small portable electronic devices (Small PED) These are hand-held devices that are stowable in the seat pocket. The following list of devices can only be used on flight mode inflight, during taxi, take-off, cruising, and landing:

Once you have switched your devices to flight mode, you are free to turn on your Wi-Fi and Bluetooth.

Large portable electronic devices (Large PED) These are items that weigh more than 1kg and may be placed on the lap or tray table. The following list of devices must be switched off and stowed away securely during taxi, take-off and landing:

However, you are allowed to use these devices on flight mode inflight and while cruising.

The following list of devices are strictly prohibited for use at all times:

On Board Meals & Snacks

Your in-flight experience just got tastier. Introducing our in-flight hot meals featuring beloved Asian favourites! We've also got you with lighter eats! Enjoy even MORE snack options such as Malaysian-made products from The Tapping Tapir and Mamee along with Korean favourite, Nongshim noodles– Available for purchase on board. Psstttt... If you pre-order them online for your next flight, you get to SAVE MORE on your purchase! Make your order now to start your journey with a deal-ightful treat in the air.

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Terms and conditions apply

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Ginger Beef Udon

Mopu Tofu with Steamed Rice

Nasi Goreng with Chicken Satay

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Nasi Lemak Pandan with Chicken Rendang

Chicken Rice

Spaghetti Meatballs

Buy-on-Board Meals

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Maggi Hot Cup (Chicken and Curry)

Pringles Potato Chips

Nescafé 3-in-1 Blend & Brew

Teh Tarik 3-in-1

Mineral Water

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Maggi Hot Cup (Chicken and Curry)

Pringles Potato Chips

Salted Peanuts (Pack of 10s)

Nescafé 3-in-1 Blend & Brew

Ribena RTD Pack

Mineral Water

Firefly in-flight meals consist of pre-booked hot meals and Food and Beverage (F&B) products. Pre-booked meals are exclusively for hot meals, while F&B products comprises snacks and beverages which are available for purchase on board only through the Buy on Board (BoB) service. The pre-booked meals can be purchased both during the booking process and post booking through the Firefly website, and the mobile application. They are available for purchase up to twenty-four (24) hours before departure. Within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking onli The pre-booked meals are available across all Firefly fare brands: Saver, Basic, and Flex. The pre-booked meals and BoB F&B products are available for purchase on all Firefly flights operated by Boeing 737-800. There are no pre-booked meals or BoB service for Firefly flights operated by ATR. Refreshments will be provided complimentary for all Firefly flights. There are no limitations or restrictions in terms of booking eligibility for purchasing pre-booked meals and BoB F&B products; both are available for purchase for all ticketed passengers. The pre-booked meal purchase will be indicated on the boarding pass through the Special Service Request code(s). The pre-booked meal is transferable between flights and exchangeable if the change request is made more than twenty-four (24) hours before flight departure. The pre-booked meals are non-transferable between passengers. In the event that the exchanged meal is of a higher price, the passengers shall be responsible for paying the difference in price. The exchange is subject to the availability of the replacement meal. All purchase of BoB items can only be made in cash using Malaysian Ringgit (MYR). Refund policy for the in-flight meals: In cases of voluntary actions, the meals are nonrefundable. However, in cases of involuntary actions, such as flight disruptions, the meals will be transferred to the new flight. If the meal is not transferred to the new flight or if the passenger chooses not to proceed with the new flight, the meals are refundable. Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html Starting from 1st of June 2024, Firefly will introduce a new set of refreshed in-flight meals. This includes a menu revamp of pre-booked hot meals, accompanied by new additions of F&B products to the BoB service. Upon introducing the meal refresh, passengers with meals from the previous menu for their pre-booked meals will continue to be served as usual. However, passengers who have pre-booked meals from the previous menu (excluding Nasi Lemak and Chicken Rice) for flights from 1 October 2024 onwards will have their meals automatically changed to the signature Nasi Lemak with Chicken Rendang. Passengers will be entitled to refunds if they prefer another menu instead In the case of failure to serve the pre-booked meal, the passengers shall be entitled for a meal substitution of the same price or refund of the price for the pre-booked meal. Except for the meal substitution or refund of the price for the pre-booked meal (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damages suffered or incurred by the passengers for Firefly’s failure to serve the pre-booked meal. For inquiries about Firefly in-flight meals, passengers may contact us through the live chat at https://www.fireflyz.com.my/my/en/support.html or customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website

What are pre-booked meals? Pre-booked meals are hot meals that passengers can pre-order before their flight with Firefly. These meals are served onboard during the flight. How do I pre-book a hot meal for my Firefly flight? You can pre-book a hot meal for your Firefly flight during the booking process on the Firefly website or mobile application, or through the Firefly ‘Manage My Booking’ portal once the ticket booking has been made Can I purchase a pre-booked meal for any Firefly flight? Pre-booked meals are available on all Firefly jet-operated Boeing 737-800 routes with a flight duration of more than seventy-five (75) minutes. However, pre-booked meals are not available on ATR routes or flights with a duration of less than seventy-five (75) minutes. Refreshments will be provided complimentary for all sectors. What types of meals are available for pre-booking? Pre-booked meals are exclusively for hot meals, while snacks and beverages are available for purchase on board only. The Buy on Board (BoB) service includes snacks, beverages, and available selected hot meals which is only applicable to jet-operated Boeing 737-800 flights. How much does it cost to pre-book a meal? The costs of pre-booked meals vary depending on the menu and the flight route. You can view the prices which includes Sales and Service Tax (SST) during the booking process. Can I pre-book a meal for someone else, such as a family member or friend travelling with me? Yes, you can pre-book a meal for someone else under Firefly ‘Manage My Booking’ once ticket booking has been made, provided you have their booking details Is there a deadline for pre-booking meals before my flight? Yes, the deadline for pre-booking meals is twenty-four (24) hours before the scheduled departure time. Within that timeframe, you can select from our full menu. However, within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking online. Can I change or cancel my pre-booked meal? Cancellation of pre-booked meals are not allowed once payment has been made. Changes to pre-booked meals may be possible up to twenty-four (24) hours before the flight departure. For assistance, passengers can reach out to us via https://www.fireflyz.com.my/my/en/support/customer-feedback.htm What if I have any dietary restrictions or special meal preferences? Firefly does not offer special meal options for passengers with dietary restrictions or preferences such as vegan or gluten-free meals. However, there is a vegetarian meal available in the pre-booked meals menu, and all meals are halal. Can I pre-book meals for group bookings? Yes, you can pre-book meals for group bookings. Passengers have the option to pre-book their meals either during the group booking process via email at [email protected] or post ticket booking through Manage My Booking on the Firefly website or mobile application. What food and beverage options are available for purchase on board? There is a selection of snacks, instant noodles, bottled mineral water, sachet drinks, and canned drinks. Options include Tapping Tapir, a premium Malaysian soda brand; Mamee Chef, renowned for its unique and exciting instant noodles; Nongshim Cup Ramyun Noodle Soup; Tong Garden Baked Nuts & Dried Fruits; and Sabah Tea 3 in 1 Milk Classic Tea How can I purchase items on board? Is cash accepted, or is it card-only? Currently payment can only be made in cash using Malaysian Ringgit (MYR) for purchases on board, with no provision for card payments Are there any alcoholic beverages available for purchase, and what are the restrictions? Alcoholic beverages are not available for purchase on all Firefly flights, and outside food or drinks are not permitted. Are the food and beverage options different for the Buy on Board service between ATR and jet-operated Boeing 737-800 flights? The Buy on Board service is exclusively available for Firefly's jet-operated flights operated by Boeing 737-800, with standardised options across all flights. Flights operated by ATR, however, are only served refreshments. What is the policy on bringing outside food and beverages onto the flight? Outside food and beverages are not permitted on any Firefly flights. Are there any complimentary snacks or drinks offered during the flight, or is everything for purchase only? On all Firefly flights, whether they are jet or ATR operated, passengers are provided with complimentary refreshments. These include Famous Amos cookies, salted peanuts, and a 250ml bottle of mineral water. What happens to my pre-booked meals from the previous menu? If you are travelling between 1 June and 30 September 2024, you will still receive the same menu. If you are traveling from 1 October onwards, you will be notified of the meal revamp via email, and you will have the option to either switch your meal to Nasi Lemak with Chicken Rendang or request for a refund. However, if your pre-booked meal is either Nasi Lemak or Chicken Rice, you will not be affected by the meal revamp, as those two are our signature dishes and will remain on the menu

Baggage

Free 10kg checked baggage for all Have everything you need at hand for an unforgettable holiday! Each traveller will receive 10kg checked baggage for their journey at no charge. But if you need a little more space, you can always add on extra baggage! Choose from 5kg, 10kg, 15kg, 20kg, 25kg or 30kg - whichever suits your needs.

And another 7kg carry-on baggage You can also bring with you another extra 7kg on board. However, your hand carry must fall within the size limitations of 56cm (length) x 36cm (width) x 23cm (depth).

Get more space with Neighbour-Free Seats

Make the whole row yours Enjoy extra comfort on board with our Neighbour-Free Seats travel add-on. Book up to 2 extra seats adjacent to you and fly with room to spare. The best part of it all is that YOU get to name your price. Stretch out, enjoy more privacy or simply experience a more comfortable journey without the need to squeeze past other passengers when you fly neighbour-free today. Key in your booking number to find out if you qualify for this add-on now.

Check eligibilty

In general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service. The following groups are not eligible for the Neighbour-Free Seat: All un-ticketed/standby passengers. Children traveling alone (unaccompanied minor/UMNR). Passengers with disabilities/special needs. Group bookings (more than 9 passengers under the same booking). Facility seats such as infant or bassinet seats. The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights. The passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Firefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein. Payment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points. The submission request for the Neighbour-Free Seat is available upon ticket issuance up to 7 days before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure. Bookings with up to 9 passengers are eligible to submit Neighbour-Free Seat offers for each passenger under the same booking. Passengers who have completed check-in will not be eligible for the Neighbour-Free Seat. The Neighbour-Free Seat product is eligible per segment, per sector. The Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. Refund policy: Voluntary Action: Non-transferable, non-refundable, and non-exchangeable. Involuntary Action i.e. Firefly flight disruption: refundable. To request a refund, please use the Live Chat feature on our homepage at https://www.fireflyz.com.my . The service is available daily from 7:00 AM to 11:00 PM. Firefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.

How does the offering process work? The offering process allows passengers to submit offers for empty seats adjacent to their own. Passengers can specify their desired amount and submit their offers through our online platform or mobile app. Can I make an offer for multiple empty seats at once? Yes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat. What happens if my offer is accepted? If your offer is accepted, the adjacent seat(s) will be reserved for you. You will be notified of the acceptance, and the corresponding amount will be charged to your selected payment method. What happens if my offer is not accepted? If your offer is not accepted, the adjacent seat(s) will remain available for other passengers to book or submit their Neighbour-Free Seat offer(s). You will not be charged, and you can continue to enjoy your flight with your seat auto assigned upon check-in. Is there a minimum offer amount? Yes, there is a minimum offer amount required for submission. This minimum amount ensures that offers are reflective of the value of the empty seat(s). On the Neighbour-Free Seat portal, passengers can use a bidding slider to input their offers. Additionally, a Heat Map will display the probability of winning the offer. Is there a maximum number of offers I can submit? There is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability. When will I know if my offer has been accepted? You will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment. Can I change or cancel my offer after submitting it? After submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases. How are offers prioritised if multiple passengers offer for the same seat? Offers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance. Are there any restrictions on who can submit an offer on empty seats? Generally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability. Am I guaranteed the seat(/s) for successful offers? We reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft. Is there a deadline for submitting offers? Offers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. What payment methods are accepted for successful offers? We accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process. Can I submit offers for seats in advance, or only on the day of the flight? Passengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. However, the availability of seats for offering may vary depending on factors such as flight demand and seat availability. Are there any additional fees or charges associated with successful offers? In addition to the offered amount, successful offers may be subject to applicable taxes, fees, or surcharges. These additional charges, if any, will be clearly communicated to passengers before the offer submission is finalised. What happens if the adjacent seat I submitted an offer for becomes occupied before my offer is accepted? If the adjacent seat you made an offer for becomes occupied before your offer is accepted, your offer will be automatically voided, and you will not be charged. You will receive an email notification regarding the unsuccessful offer. Can I submit offers for empty seats in different seating classes (e.g., economy, business)? The Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers. Will submitting offers for empty seats provide additional baggage allowance? No, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. Any additional baggage beyond your original allowance would need to be purchased separately according to the airline's policies. How can I check my eligibility for Neighbour Free Seats if I haven't received an email? If you haven't received an email regarding Neighbour-Free Seats after you have placed a booking, you can still verify your eligibility and submit offers through the Neighbour-Free Seat portal. Access the Neighbour-Free Seat portal directly via Firefly’s website, look for the Neighbour-Free Seat section where you can input your booking details to check eligibility and proceed with making your offers for empty seats. What happens if there are no empty seats available for offering on my flight? If there are no empty seats available for offering on your flight, your offer will not be accepted, and you will not be charged. You can continue to enjoy your flight with your seat pre-purchased or automatically assigned without additional charges upon check-in. Is there a contact for customer support available for this Neighbour-Free Seat product? We do not have a dedicated customer support team available to assist passengers with any questions or issues related to Neighbur-Free Seat. However, passengers can reach out to us via https://www.fireflyz.com.my/my/en/support/customer-feedback.html

FlySmarter Bundle

Get more value with our new travel bundle Say hello to our FlySmarter Bundle – choose your favourite seat and get extra 5kg baggage, making your trip even better!

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In general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service. The following groups are not eligible for the Neighbour-Free Seat: All un-ticketed/standby passengers. Children traveling alone (unaccompanied minor/UMNR). Passengers with disabilities/special needs. Group bookings (more than 9 passengers under the same booking). Facility seats such as infant or bassinet seats. The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights. The passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Firefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein. Payment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points. The submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure. Bookings with up to 9 passengers are eligible to submit Neighbour-Free Seat offers for each passenger under the same booking. Passengers who have completed check-in will not be eligible for the Neighbour-Free Seat. The Neighbour-Free Seat product is eligible per segment, per sector. The Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. Refund policy: Voluntary Action: Non-transferable, non-refundable, and non-exchangeable. Involuntary Action i.e. Firefly flight disruption: refundable. To request a refund, please use the Live Chat feature on our homepage at https://www.fireflyz.com.my . The service is available daily from 7:00 AM to 11:00 PM. Firefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.

The Firefly FlySmarter Bundle comprises Preferred seat selection and 5kg Extra Baggage allowance. The FlySmarter Bundle is available on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights. Extra Baggage - The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately. - If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter. - Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited. Preferred Seat Selection - Preferred seats are located near the entry and exit points of the aircraft. - The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis. - In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows: i) Desired seat: Non-refundable, as this is a seat upgrade ii) Preferred seat: Non-refundable, as it is the same seat type iii) Standard seat: Refundable, as it is a seat downgrade The FlySmarter Bundle is available exclusively to passengers who choose or purchase the Saver Fare Brand and Basic Fare Brand only. The FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. The FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. Prices are quoted in the local currency based on the applicable Point-of-Sale (POS) and are subject to applicable Sales and Service Tax (SST). FlySmarter Bundle is not available for purchase in the following circumstances: - Passengers purchasing Flex Fare Brands - Passengers who have purchased seat selection separately - Passengers who have reached the maximum baggage weight limit of 40kg per passenger - Children travelling alone or unaccompanied minors (UMNR). - Passengers under group bookings (more than 9 persons). - Passengers travelling on flights not operated by Firefly or flights operated by a codeshare partner. - Passengers selecting Preferred seats located at Emergency exit rows. Please refer to this link for Emergency Exit Seat requirements. The FlySmarter Bundle purchase will be indicated on the boarding pass through the Special Service Request code(s). The FlySmarter Bundle is non-transferable and non-exchangeable between flights or passengers. Refund policy for the FlySmarter Bundle is as follows: - Non-refundable for voluntary changes or cancellations - Refundable for involuntary changes or cancellations, such as flight disruptions, if the FlySmarter Bundle cannot be transferred to the new flight or if the passenger chooses not to proceed with the new flight. - Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html In the event Firefly is not able to provide any ancillary portion or the entire purchased FlySmarter Bundle for any reason whatsoever, Firefly will offer a suitable alternative or provide a refund. Except for the agreed alternative or refund of the price for such part or the entire purchased FlySmarter Bundle (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damage suffered or incurred by passengers due to Firefly’s failure to provide the affected ancillary portion of the purchased FlySmarter Bundle. Firefly reserves the right to modify these terms and conditions at its sole discretion, with or without prior notice. For inquiries regarding the Firefly FlySmarter Bundle, passengers may contact us through the Live Chat at https://www.fireflyz.com.my/my/en/support.html or submit a request through the Customer Feedback Form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website.

What is FY FlySmarter Bundle? The FlySmarter Bundle is a combination of FY Preferred seat selection and 5kg Extra Baggage Allowance. How do I purchase the FY FlySmarter Bundle? The FlySmarter Bundle is available for purchase during the flight booking process, as well as after booking via the Firefly website, mobile app, or web. It can also be purchased offline through FY Live Chat or at the Airport Ticket Office. They are available for purchase through the Basic fare brand for up to two (2) hours before departure. Can I purchase the FY FlySmarter Bundle? The FlySmarter Bundle is available for purchase under the Saver fare brand or Basic fare brand on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights. How much does it cost to pre-book the FlySmarter Bundle? The FlySmarter Bundle varies depending on routes and is subject to tax. You can view the prices during the booking process on the Firefly website, mobile app or web. Can I purchase the FY FlySmarter Bundle for someone else, such as a family member or friend travelling with me? Yes, you can purchase the FlySmarter Bundle for someone else under Firefly’s ‘My Booking’ once the ticket booking has been made, provided you have their booking details. The passenger must have purchased the Saver fare brand or Basic fare brand, with no preferred seat purchased beforehand, and must not have reached the maximum baggage weight limit of 40kg per passenger. Is there a deadline for purchasing the FY FlySmarter Bundle before my flight? Yes, the deadline for purchase is two (2) hours before the scheduled departure time. Can I add Extra Baggage after I have purchased FlySmarter Bundle? Yes, you can purchase Extra Baggage if the baggage allowance per pax has not reached the maximum limit of 40kg.

Portable devices onboard

Once you have switched your devices to flight mode, you are free to turn on your Wi-Fi and Bluetooth.

However, you are allowed to use these devices on flight mode inflight and while cruising.

The following list of devices are strictly prohibited for use at all times: