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Popular FAQs

You can access our live chat support by visiting our official clicking on the ‘Chat with FY' widget on the homepage. Our customer support agents are available to assist you in real-time from 7am until 11pm daily.

Any changes to the date and time are permitted subject to the fare rules of the purchased ticket (T&Cs apply). Kindly be informed that changes to the routes are not permitted. Any changes made will incur a change fee as well as differences in fare, if any. To request a flight change, you may: Chat with us via Live Chat by visiting our official website at https://www.fireflyz.com.my/ and clicking on the ‘Chat with FY’ widget at the homepage, or Visit our airport ticketing office for assistance. Please refer to our available airport ticketing offices at https://www.fireflyz.com.my/my/en/support/contact-info.html

Jet Operations (Jet’s) Our check-in counters are open two (2) hours and close forty-five (45) minutes before the domestic scheduled flight departure time and 45 minutes for international scheduled flight departure time and are subject to the rules and regulations of the respective airports. Check-in deadlines may vary at different airports and for particular flights; it is your responsibility to ensure that you comply with these deadlines, the particulars of which will be available at the time you make your booking. We advise passengers to arrive at the airport with sufficient time to check in. Turbo Propellers Operations (ATR’s) Our check-in counters are open ninety (90) minutes and close thirty (30) minutes before the domestic scheduled flight departure time and forty-five (45) minutes for international scheduled flight departure time and are subject to the rules and regulations of the respective airports. Check-in deadlines may vary at different airports and for particular flights; it is your responsibility to ensure that you comply with these deadlines, the particulars of which will be available at the time you make your booking.

You can manage your flight bookings if you’ve booked your flights through any third-party travel websites or agencies. Just click on “My Booking” to manage or add: 1. Update passenger details 2. Change and reschedule flight 3. Add ancillary services such as seat selection, extra baggage, lounge access, meals, insurance, and sports equipment.

Yes. Extra checked-baggage rates must be booked and paid upon booking of flight. You can purchase through our Website; https://booking.fireflyz.com.my/RetrieveBooking.aspx FY Live Chat or airport ticketing offices up to two hours before scheduled flight departure. Checked-baggage that weighs more than the purchased weight allowance will incur excess-baggage fees.

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