RM0 - RM
Firefly has the sole discretion, at check-in or boarding, to determine whether a passenger meets the requirements to sit in an Emergency Exit Row Seat. If the passenger does not meet the requirements, they will be assigned a different seat.
These terms and conditions (“Terms and Conditions"), as may be amended from time to time, apply to our meal booking service made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform and/or by completing a booking, you acknowledge that you have read, understood and hereby agree to the Terms and Conditions as set out below.
“Passenger", “you", “your" and “yourself" means any person, booking/purchasing the meal through www.fireflyz.com.my.
“We", “our", “ourselves", and “us" means FlyFirefly Sdn Bhd.
"Meal" means any food and/or non-food agreed in the contract to be supplied by Kampong Kravers (M) Sdn Bhd (“Kampong Kravers") to you.
“Meal Voucher" means Kampong Kravers voucher for purchase of products offered by Kampong Kravers subject to Kampong Kravers’ further terms and conditions that shall be applicable and enforceable from time to time.
In our continuous efforts to improve our Meal Booking services to you, we look forward to your thoughts, questions and feedback. You may please direct your feedback to firstname.lastname@example.org
|RM 1,000.00||90 days|
failure to comply with Firefly’ General Conditions of Carriage and any other applicable rules, regulations and any applicable laws.
The e-wallet member may also be held liable for all damages and litigation costs. Notwithstanding the listing above which are non-exhaustive, Firefly shall be under no obligation to disclose or assign any reasons for the withdrawal, suspension, cancel and termination. Firefly shall retain the Deposit or any balance thereof in accordance with applicable legislation, regulation and/or guidelines. The e-wallet Member shall not be entitled to claim any form of compensation for any loss arising therefrom.
BY MAKING A BOOKING FOR THE ENTRY AND USE OF THE LOUNGE FACILITIES, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.
The followings are the terms and conditions entered between you, as the Sender and Firefly Air Cargo. By using Firefly Air Cargo service, the Sender is agreeing that the Terms and Conditions shall apply from the time that Firefly Air Cargo accepts the Item and the Sender shall be deemed to have accepted the terms and conditions herein, with or without signing the Sender Declaration on Consignment Form. "Items" means all documents or parcels which may be carried by any means that Firefly Air Cargo chooses.
Posting of original and/or official documents, including but not limited to any national identity registration card, passport, birth / marriage certificate, cheque book, road tax, academic certificates, company tender, legal document, and/or other original and/or official documents, are sent at the Sender's own risk. Firefly Air Cargo shall not be liable in any manner whatsoever for the loss and/or damage of any original and/or official documents.
Posting of any Dangerous Goods as defined by Firefly General Conditions of Carriage and Conditions of Contract under the clause (8.1) and the International Air Transport Association (IATA), Dangerous Goods Regulations (DGR) which includes any amendments, updates or supplements that may be issued from time to time) or Prohibited Items (means any goods and/or items that are prohibited by the laws, regulations and/or authority of the country of origin and/or country of destination) are totally prohibited. Firefly Air Cargo reserves the right to amend or change the classes of goods or items which are categorized as Dangerous Goods or Prohibited Items at any time without prior notice. Firefly Air Cargo reserves the right to refuse posting of Items at any time and at its sole and absolute discretion if Firefly Air Cargo deems or considers that the contents or any part of the contents of the said item is dangerous or prohibited good or item whether or not the said posting has been accepted by Firefly Air Cargo. Firefly Air Cargo shall not be liable in any manner whatsoever in the event Firefly Air Cargo decides not to accept posting and/or to continue with posting and/or if any posting is returned, destroyed or detained by any relevant authority.
Posting of any Dangerous Goods and/or Prohibited Items would only be allowed if (i) all the necessary and required approvals, permissions and clearances have been obtained from all relevant authorities. (ii) the posting of the Dangerous Goods and/or Prohibited Items have been declared and accompanied with all original supporting documents evidencing the said approval, permission and clearance. Firefly Air Cargo reserves the right to refuse posting at any time at its sole and absolute discretion if Firefly Air Cargo deems or considers that the declaration and/or the accompanying supporting documents are incomplete, insufficient and/or inadequate, whether or not the said posting has been accepted by Firefly Air Cargo. Firefly Air Cargo shall not be liable in any manner whatsoever in the event Firefly Air Cargo decides not to accept posting and/or to continue with posting and/or if any posting is returned, destroyed or detained by any relevant authority.
The Senders is required to declare the contents of your parcels in a complete, accurate and correct manner to our counter staff for acceptance. Posting of any Dangerous Goods as defined by Firefly General Conditions of Carriage and Conditions of Contract under the clause (8.1) , International Air Transport Association (IATA), International Civil Aviation Organization(ICAO) and Civil Aviation Act 1969(Act3) under the Dangerous Goods Regulation (DGR) which includes any amendments, updates or supplements that may be issued from time to time are totally prohibited. Firefly Air Cargo reserves the right to refuse posting of such items that are prohibited by law at any time or at its sole and absolute discretion if Firefly Air Cargo considers that such items could pose a risk to health, safety, property or the environment in any manner whether or not such items have been accepted for posting. In such event, Firefly Air Cargo reserves its right to take necessary actions to, including but not limited to, dispose of or destroy detain nor the refund the postage costs such item as permitted under the laws or directed by the relevant authority.
The Sender is responsible to ensure that the item posted has been labelled and addressed clearly and legibly and wrapped neatly, securely and safely for transportation and able to withstand the handling of courier. Firefly Air Cargo will not be liable in any manner whatsoever if it is discovered that the item posted was lost, damaged and/or delayed due to the failure of the Sender in ensuring that item posted has been labelled and addressed clearly and legibly and wrapped neatly, securely and safely notwithstanding the acceptance of Firefly Air Cargo for the posting of the item. The Sender is solely responsible and liable for all charges, costs and expenses including but not limited to transportation charges and possible surcharges, customs, duties, assessments including any fees related to our prepayment of the same, government penalties and fines, taxes and lawyer’s fee's and legal costs and any costs which may be incurred in returning the shipment or warehousing, whilst pending disposition of the same.
The Sender shall not be a passenger of Firefly on the same flight number, destination and day of Firefly Air Cargo’s service.
Contents and value of items must be declared in a correct and complete form and manner. Firefly Air Cargo reserves the right to refuse any posting charge, refund or compensation in the event any information in the consignment note is misleading, incomplete, illegible, confusing, inconsistent with the contents and actual value of the item being declared during posting.
Firefly Air Cargo does not offer all risk insurance on items. Firefly Air Cargo recommends that the senders obtain such insurance.
Item are accepted for shipment from their receipt at airport office at the place of departure to the airport at the place of destination or the respective facility as designated by the Senders. The designation of the airport for Firefly Air Cargo services are on domestic destination operated by Firefly airlines as published by us.
Firefly Air Cargo undertakes to transport, subject to the availability of suitable equipment and capacity, all shipments, unless otherwise excluded by Firefly Air Cargo regulations and provided:
If, in our absolute discretion, the item exceed allowance is accepted for Firefly Air Cargo, the Sender shall pay an excessive charge at the rates published by us (which rates may be changed or varied at any time and from time to time and will be available upon request and at our check-in counters).
The prices of delivery rates that include airport-to-airport service are correct as published by us. Firefly Air Cargo have the right to charge a Delivery Fee, which may be subject to change, depending on the services Firefly Air Cargo are providing.
All charges applicable to a shipment are payable in cash or credit card at the time of acceptance thereof by the Firefly Air Cargo personnel, i.e., a shipment on which the charges are to be paid by the Sender, or at the time of delivery.
Firefly Air Cargo have the right to cancel the carriage of the shipment upon refusal by the Sender, to pay the charges or portion thereof so demanded, without Carrier being subject to any liability therefore.
It is the Sender’s duty to notify the Recipients the delivery and collection of the items as evidenced in the Air Waybill or Shipment record. The Recipient must accept delivery of and collect the item at the airport of destination unless delivery service to the address of the Consignee has been arranged for between the Sender and Firefly Air Cargo.
Delivery to the Recipient shall be deemed to have been affected when Firefly Air Cargo has delivered to the Recipients or his agent any authorization from Firefly Air Cargo required to enable the Recipient to obtain release of the shipment.
Failure of the Recipients to claim the item within the maximum of 48 hours subjected to the Goods specification upon its arrival at the airport of destination, Firefly Air Cargo may immediately take such steps as it sees fit for the protection of itself and other parties in interest, including but not limited to the destruction or abandonment of all or any part of the item, the sending of communications for instructions at the cost of the Sender, the storage of the shipment or any part thereof at the risk and cost of the Sender, or the disposition of the shipment or any part thereof at public or private sale without notice.
The Sender are not permitted to make any changes or cancellation after the security clearance and completion of payment. In the event the flight is cancelled or rescheduled due to causes beyond our control such as, but not limited to, force majeure, war, meteorological conditions incompatible with the operation of the flight concerned, security risk, unexpected flight safety shortcoming or strikes, Firefly Air Cargo will not be liable to you in any way whether directly or indirectly for any cost and/or losses incurred and shall be under no immediate obligation to comply although Firefly Air Cargo shall make reasonable efforts to assist you as best as we can in the prevailing circumstances.
Firefly Air Cargo will make every reasonable effort to deliver items in accordance with Firefly Air Cargo transit time. However, these delivery schedules are not binding and do not form part of the contract. Firefly Air Cargo is not liable for any damages, costs or loss caused by delays. FYEX to contact senders due to the flight delay on the updated Firefly Air Cargo transit time with the right communication channel.
Firefly Air Cargo shall not be liable for any loss for lost, damage, failure or delayed delivery caused by matters or circumstances outside and/or beyond the control and/or power of Firefly Air Cargo. These include but not limited to:
The Sender is solely responsible for any tax, duty, fines or penalties that imposed by the Customs Department or any other relevant authority of the country of origin and / or country of destination.
Firefly Air Cargo shall not be liable for any consequential damages, including but not limited loss arising from loss of contract, profit, revenue, income whether such loss or damage is special or indirect and even if the risk of such loss or damage was brought to Firefly Air Cargo attention before or after acceptance of the items by Firefly Air Cargo. or other indirect cost, caused by any delay, damage or loss of content in the Item (whole or part of the content) or the Item.
The Recipient must lodge complain and/or claim for any damaged and/or partial loss of contents or Items to the Firefly airport operation. Firefly Air Cargo reserves the right not to entertain any claim from the Sender if there is no complaint lodged by the Recipient to Firefly airport operation.
Any complaint and/or claim for damaged/ partial loss of contents/ lost Item must be made in writing to Firefly Air Cargo within 30 days from the date of posting and the complaint and/or claim must be submitted together with (a) proof of posting; (b) a copy of the Sender or recipient's official identification document. Firefly Air Cargo shall be entitled not to entertain any complaint and/or claim received after the Complaint and/or Claim Deadline without any liability whatsoever to the Sender.
If any of the above clauses are not enforceable for any reason whatsoever, it would not prevent the validity and enforceability of the other Terms and Conditions herein.
It is hereby agreed that the terms and conditions herein may be altered, varied, substituted and/or added to from time to time or at any time by Firefly Air Cargo at its absolute discretion without prior notice. Such alteration, variation, substitution and/or addition shall take effect on the date on which Firefly Air Cargo declares it to be effective. What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms, you may contact us via one of the following methods:
Email address: email@example.com