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Travel Advisory:
1. All Firefly passengers SHALL BE REQUIRED to wear face mask in airports and on board flights effective from 23rd April 2020.
2. All passengers travelling into and from Alor Setar during 11 Sept to 25 Sept 2020 will need to obtain approval from PDRM. For any enquiries or assistance, please call our call centre or email to customer_care@fireflyz.com.my.

General Conditions of Carriage

General Conditions of Carriage

Definitions

1.1 Meanings

1.2 Captions

1.3 Language

Clause 2

Application of these General Conditions of Carriage

2.1 General

2.2 General Conditions of Carriage Prevail

2.3 Charters

2.4 Code Shares

Clause 3

Tickets / Itinerary

3.1 Evidence Of Contract

3.2 Identity

3.3 Validity

Clause 4

Fares

4.1 General

4.2 Infants

4.3 Government Taxes, Charges and Insurance Surcharge

4.4 Currency

4.5 Accuracy

4.6 Applicable Fares

Clause 5

Booking of Seats

5.1 Confirmation of Booking

5.2 Group Bookings

5.3 Flight Change

5.4 Personal Data

5.5 Seating

Clause 6

Check-in and Other Requirements of Carriage

6.1 Check-In, Deadlines and Conditions

6.2 Boarding

6.3 No-show

6.4 Compliance

6.5 Travel Documents

6.6 Documents Advisory

6.7 Refusal of Entry

6.8 Passenger Responsible for Fines, Detention Costs, Medical Costs etc.

6.9 Security Inspections

Clause 7

Refusal and Limitation of Carriage

7.1 Right to refuse carriage

7.2 Unaccompanied Child

7.3 Special Assistance

7.4 Pregnant Passengers

7.5 Infants less than 8 days-old

7.6 Carriage of Pets/Animals

7.7 Human Organs, Embryos, Tissue and Blood

Clause 8

Baggage

8.1 Items Unacceptable as Baggage or to be Carried Inside Baggage

8.2 Valuable and Fragile Goods

8.3 Right to Search

8.4 Checked Baggage

8.5 Firearms and Ammunitions

8.6 Baggage Allowance

8.7 Excess Checked Baggage

8.8 Sporting Equipment:

8.9 Unchecked Baggage

8.10 Collection and Delivery of Baggage

Clause 9

Schedules, Cancellations

9.1 Schedules

9.2 Cancellation, Changes of Schedules

9.3 Cancellation, Changes of Schedules due to uncontrollable circumstances

9.4 Sole remedies

9.5 Connecting Flights

Clause 10

Conduct Aboard Aircraft

10.1 Unacceptable Conduct

10.2 General Indemnity

10.3 Use of Electronic Equipment

10.4 No Outside Food

10.5 No Smoking

Clause 11

Liability Limitations

11.1 Limits of Liability

11.2 Notice of Baggage Liability Limitations

11.3 Where Warsaw Convention is not applicable

Clause 12

Time Limitation on Claims and Actions

12.1 Notice of Claims

12.2 Limitation of actions

Clause 13

Modification and Waiver

13.1 Modification and Waiver

13.2 Other Conditions

Version 2.3 (25 January 2017)

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