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General Conditions of Carriage

General Conditions of Carriage

DEFINITIONS

1.1 Definitions

1.2 Captions

1.3 Language

Clause 2

WHEN THESE CONDITIONS APPLY

2.1 General

2.2 Charters

2.3 Code Shares

2.4 Overiding Laws

2.5 Conditions of Carriage Prevail Over Regulations

Clause 3

TICKETS

3.1 Ticket as Principal Evidence of Contract

3.2 Period of Validity

3.3 Use of Your Ticket

3.4 Our Name and Address on the Ticket

3.5 Accuracy

Clause 4

TARIFF / FARES AND CHARGES

4.1 General

4.2 Applicable Fares

4.3 Infants

4.4 Government Taxes, Charges and Insurance Surcharge

4.5 Currency

Clause 5

RESERVATIONS

5.1 Reservation Requipments

5.2 Ticketing Time Limit

5.3 Use of Personal Information

5.4 Group Bookings

5.5 Flight Change

5.6 Seating

Clause 6

CHECK-IN AND BOARDING REQUIREMENTS

6.1 Check-In and Boarding Requirements of Flight Operations

6.2 Self Check-In

6.3 No Changes After Check-In

6.4 Boarding

6.5 No-Show

6.6 Compliance

6.7 Travel Documents

6.8 Refusal of Entry

6.9 Passenger Responsible for Fines, Detention Costs, Medical Costs etc.

7.0 Security & Health Inspections

Clause 7

REFUSAL AND LIMITATION OF CARRIAGE

7.1 Right to Refuse Carriage

7.2 Unaccompanied Minors

7.3 Special Assistance

7.4 Pregnant Passengers

7.5 Infants Less Than 8 Days Old

7.6 Carriage of Pets/Animals

Clause 8

BAGGAGE

8.1 Items Unacceptable as Baggage or to be Carried Inside Baggage

8.2 Perishable Items

8.3 Valuable and Fragile Goods

8.4 Right to Search

8.5 Checked Baggage

8.6 Baggage Allowance

8.7 Excess Checked Baggage

8.8 Sporting Equipment:

8.9 Unchecked Baggage

8.10 Collection and Delivery of Baggage

Clause 9

SCHEDULES, DELAY & CANCELLATIONS

9.1 Schedules

9.2 Cancellation, Changes of Schedules

9.3 Cancellation, Changes of Schedules due to uncontrollable circumstances / Force Majeure

9.4 Sole remedies

9.5 Connecting Flights

Clause 10

REFUNDS

10.1 General

10.2 Person to Whom Refund will be Made

10.3 Involuntary Refunds

10.4 Voluntary Refunds

10.5 Our Right to Refuse Refund

10.6 Currency of Refund

10.7 Persons Authorised to Make Refunds

Clause 11

CONDUCT ON BOARD AIRCRAFT

11.1 Unacceptable Conduct

11.2 General Indemnity

11.3 Use of Electronic Equipment

11.4 No Outside Food

11.5 No Smoking

11.6 No Alcoholic Beverages Allowed

Clause 12

OUR LIABILITY FOR DAMAGE

12.1 Limitation of Liability

12.2 Where the Convention is not Applicable

12.3 Whether or not the Convention is Applicable

Clause 13

TIME LIMITATIONS ON CLAIMS AND ACTIONS

13.1 Notice of Claims

13.2 Limitation of actions

Clause 14

MODIFICATION AND WAIVER

14.1 Modification and Waiver

Clause 15

OTHER CONDITIONS

15.1 Other Conditions

Version 2.4 (01 March 2022)

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