Fees

Fees

At Firefly we believe in being upfront with our fees so that you know how much you have to spend for your flight.

Ticket Surcharges, Fees & Taxes

 Destination 
One-Way Fees (per Passenger)
  Passenger Fuel Surcharge(YQ)
Passenger Service Charge (Airport Tax)
Other Taxes
 Domestic
MYR 35
MYR 11
  • MAVCOM Fee
    MYR 1
 Singapore
MYR 45
MYR 35
(Depart Subang, Kuantan and Ipoh)
MYR 80
(Depart Singapore Seletar Airport)
  • Aviation Levy
    MYR 10 (Depart Singapore Seletar Airport)
  • Malaysia Departure Levy
    MYR 8 (Depart Subang)
  • MAVCOM Fee
    MYR 1 (Depart Subang)
 Phuket
MYR 45
MYR 35
(Depart Penang)
MYR 95
(Depart Phuket)
  • Arrival and Departure Fee
    MYR 2 (Depart and Arrive Phuket)
  • Advance Passenger Processing Service (APPS)
    MYR 4.80 (Depart and Arrive Phuket)
  • Malaysia Departure Levy
    MYR 8 (Depart Penang)
  • MAVCOM Fee
    MYR 1 (Depart Penang)
Banda Aceh
MYR 45
MYR 35
(Depart Penang)
MYR 45
(Depart Banda Aceh)
  • Malaysia Departure Levy
    MYR 8 (Depart Penang)
  • MAVCOM Fee
    MYR 1 (Depart Penang)

Notices for Ticket Surcharges, Fees & Taxes:

  1. The Passenger Fuel Surcharge for Domestic flights is subject to 6% ST.
  2. Malaysia Departure Levy (MDL) will be imposed by Malaysia Government for all International sectors; departing from Malaysia for bookings issued on/after 01st September 2019.
  3. MAVCOM fee will be imposed for all sectors; departing from Malaysia for new booking or flight changes done after 01st May 2018.
  4. All the above are subject to Firefly’s General Conditions of Carriage .
  5. All Surcharges, Fees & Taxes have been included and must be paid upon booking.
  6. * Airport Tax will be included in the booking for travel date 1st Mar 2015 onwards.

Online & Over the Counter Checked Baggage Allowance

Checked-Baggage Fees applicable for bookings made from 1st January 2017

Weight Category
Domestic
International
Online
(MYR)
Counter
(MYR)
Online
(MYR)
Counter
(MYR)
 On ATR-72 aircraft
 20kg
Free
Free
Free
Free
+5kg
60
175
100
250
+10kg
120
350
200
500
+15kg
180
525
300
750


Checked Baggage Fee For Jet
Weight Category
Malaysia
International
Online
(MYR)
Online 15% OFF
30 Days Before
(MYR)
Counter
(MYR)
Online
(MYR)
Online 15% OFF
30 Days Before
(MYR)
Counter
(MYR)
 20 KG
40
34
98
60
51
250
 25 KG
50
43


Additional excess
charged at RM46 per KG
80
68


Additional excess
charged at RM46 per KG
 30 KG
75
64
130
111
 40 KG
125
106
180
153


Notices:

  1. Fees shown are not include of 6% SST. For more information, please refer https://www.fireflyz.com.my/contact-us/faq
  2. Checked-baggage fees are not refundable or transferable
  3. Checked-baggage fee cannot be applied to another destination
  4. Unutilized portions of checked-baggage fees are not refundable or transferable
  5. Online rates are only available for purchases made online
  6. Baggage that weigh more than the checked-baggage allowance purchased will incur excess-baggage fees
  7. Each individual piece of checked baggage must not exceed 32kg
  8. Carriage of excess baggage is subject to load availability
  9. Firefly’s General Conditions of Carriage.apply.


Processing & Services Fees

Fee Type
Operated by Firefly (FY)(ATR)
Operated Domestic & International by Malaysia Airlines (MAB)
FY (JET`s)
Domestic
International
Domestic & International
Domestic
International
Malaysia
Singapore

Malaysia
15% OFF 30 days before
Thailand
Indonesia
15% OFF
30 days
before
(MYR)
(MYR)
(MYR)
(MYR)
(MYR)
(MYR)
(MYR)
(MYR)
Flight date or time change per passenger, per flight
75
105
75
N/A
105
105
N/A
Flight cancellation per passenger, per flight
80
110
80
N/A
110
110
N/A
Booking (waived if bought via www.fireflyz.com.my)
20
20
20
20
N/A
20
20
N/A
Name Amendment (Above 3 characters)

 150 150 150 150 N/A 150 150 N/A
 Seat Selection per passenger, per flight
Desired seat (JET: row 1, row 2(DEF))
N/A
N/A
N/A
45
38
45
45
38
Desired seat (ATR: row 18 & 19)
50
50
N/A
N/A
N/A
N/A
N/A
N/A
Preferred seat (JET: row 2 (ABC) to row 6; row 16 to row 17)
N/A
N/A
N/A
35
30
35
35
30
Preferred seat (ATR: row 1, row 16 & row 17)
39
39
N/A
N/A
N/A
N/A
N/A
N/A
Standard seat (JET: row 7 to row 15; row 18 to row 33)
N/A
N/A
N/A
10
9
10
10
9
Standard seat (ATR: other row)
29
29
N/A
N/A
N/A
N/A
N/A
N/A
Infant Fee per child, per flight
50
50
10% of base fare
50
N/A
50
50
N/A
Excess Baggage, per kg at Check in Counter
35
50
N/A
46
46
60
60
60
Excess Hand Baggage, per piece at the boarding gate
47.17
100
N/A
188.68
N/A
250
250
N/A
 Sports Equipment Handling
up to 20kg per set; excess baggage fee applies if exceeds 20kg
70
70
N/A
50
43
55
55
47
up to 25kg per set
N/A
N/A
N/A
60
51
70
70
60
up to 30kg per set
N/A
N/A
N/A
80
68
90
90
77
up to 40kg per set
N/A
N/A
N/A
130
111
140
140
119
 Wheelchair
Pre-Advised
25
SGD35
25 (Domestic)
35 (International)
60
N/A
60
60
N/A
Ad-hoc
30
SGD40
N/A
120
N/A
120
120
N/A
For OKU passenger
N/A
N/A
N/A
FOC
N/A
FOC
FOC
N/A


Notices:

  1. Fees shown are not include of 6% SST. For more information, please refer https://www.fireflyz.com.my/contact-us/faq
  2. Specified changes are only permitted based on Fare Rules of ticket purchased
    1. Please refer to the Terms & Conditions and FAQ
  3. Applicable to all bookings except those made through www.fireflyz.com.my and the Airport Ticketing Office
  4. Only one infant is allowed onboard with each adult
  5. One free hand-carry baggage of 7kg is allowed. Overweight, over-sized and extra hand baggage will be checked in as checked baggage and a fee imposed per piece
  6. Sports equipment such as golf sets and scuba diving equipment are not part of passengers’ checked baggage allowance. A sports equipment fee will apply which is not re-routable, non- refundable if not used and cannot be transferred to another passenger.
  7. If wheelchair assistance is needed, booking can only be made through the call centre or a ticketing office and is subject to Firefly’s acceptance as per our  General Conditions of Carriage.
    Passengers requiring wheelchair assistance whose carriage is accepted by Firefly must be able to walk up the stairs of the aircraft
    Without prejudice to our rights in Firefly’s General Conditions of Carriage, Last Minute / Ad-hoc Special Assistance shall only be applicable:
    to passengers who have declared, when booking their tickets, that such passenger has a physical or medical condition that requires special assistance or, where such passenger, at point of check-in, is of a condition requiring special assistance; and
    upon such declaration or in the exercise of Firefly’s rights under Clause 7.3 of our  General Conditions of Carriage, Firefly has agreed to accept the carriage of such passenger or such passenger is not denied boarding at the point of check-in due to his/her condition.
  8. For detailed Refund and Cancellation Policy on MAB Operated flight, please visit MAB Operated Codeshare Terms & Conditions.
  9. Bookings created via Airport Ticketing Offices operated by Firefly’s marketing representatives is subject to AMR Service Fee.
  10. Flight cancellation is only permitted for Medical Condition/illness or Death reason. For more information, please refer https://www.fireflyz.com.my/contact-us/faq

All the above are subject to Firefly’s General Conditions of Carriage. Compensation Lost Baggage

 Incident
Domestic
International
ATR 72-500 #
MYR 80 
(per kg)
MYR 80 
(per kg)

Notices for Compensation:

  1. All the above are subject to Firefly’s General Conditions of Carriage.
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