At Firefly we believe in being upfront with our fees so that you know how much you have to spend for your flight.

Ticket Surcharges, Fees & Taxes

Notices for Ticket Surcharges, Fees & Taxes:

1. The Passenger Fuel Surcharge for Domestic flights is subject to 6% ST.
2. Malaysia Departure Levy (MDL) will be imposed by Malaysia Government for all International sectors; departing from Malaysia for bookings issued on/after 01st September 2019.
3. MAVCOM fee will be imposed for all sectors; departing from Malaysia for new booking or flight changes done after 01st May 2018.
4. All the above are subject to Firefly’s General Conditions of Carriage .
5. All Surcharges, Fees & Taxes have been included and must be paid upon booking.
6. * Airport Tax will be included in the booking for travel date 1st Mar 2015 onwards.

Online & Over the Counter Checked Baggage Allowance

Checked-Baggage Fees applicable for bookings made from 1st January 2017

Notices:

1. Fees shown are not include of 6% SST. For more information, please refer https://www.fireflyz.com.my/contact-us/faq
2. Checked-baggage fees are not refundable or transferable
3. Checked-baggage fee cannot be applied to another destination
4. Unutilized portions of checked-baggage fees are not refundable or transferable
5. Online rates are only available for purchases made online
6. Baggage that weigh more than the checked-baggage allowance purchased will incur excess-baggage fees
7. Each individual piece of checked baggage must not exceed 32kg
8. Carriage of excess baggage is subject to load availability
9. Firefly’s General Conditions of Carriage.apply.

Processing & Services Fees

Notices:

1. Fees shown are not include of 6% SST. For more information, please refer https://www.fireflyz.com.my/contact-us/faq
2. Specified changes are only permitted based on Fare Rules of ticket purchased
   1. Please refer to the Terms & Conditions and FAQ
3. Applicable to all bookings except those made through www.fireflyz.com.my and the Airport Ticketing Office
4. Only one infant is allowed onboard with each adult
5. One free hand-carry baggage of 7kg is allowed. Overweight, over-sized and extra hand baggage will be checked in as checked baggage and a fee imposed per piece
6. Sports equipment such as golf sets and scuba diving equipment are not part of passengers’ checked baggage allowance. A sports equipment fee will apply which is not re-routable, non- refundable if not used and cannot be transferred to another passenger.
7. If wheelchair assistance is needed, booking can only be made through the call centre or a ticketing office and is subject to Firefly’s acceptance as per our  General Conditions of Carriage.
   Passengers requiring wheelchair assistance whose carriage is accepted by Firefly must be able to walk up the stairs of the aircraft
   Without prejudice to our rights in Firefly’s General Conditions of Carriage, Last Minute / Ad-hoc Special Assistance shall only be applicable:
   to passengers who have declared, when booking their tickets, that such passenger has a physical or medical condition that requires special assistance or, where such passenger, at point of check-in, is of a condition requiring special assistance; and
   upon such declaration or in the exercise of Firefly’s rights under Clause 7.3 of our  General Conditions of Carriage, Firefly has agreed to accept the carriage of such passenger or such passenger is not denied boarding at the point of check-in due to his/her condition.
8. For detailed Refund and Cancellation Policy on MAB Operated flight, please visit MAB Operated Codeshare Terms & Conditions.
9. Bookings created via Airport Ticketing Offices operated by Firefly’s marketing representatives is subject to AMR Service Fee.
10. Flight cancellation is only permitted for Medical Condition/illness or Death reason. For more information, please refer https://www.fireflyz.com.my/contact-us/faq

All the above are subject to Firefly’s General Conditions of Carriage. Compensation Lost Baggage

Notices for Compensation:

1. All the above are subject to Firefly’s General Conditions of Carriage.