RM0 - RM
We will use our best efforts to avoid unreasonable delay in carrying you and your Baggage. We will endeavor to adhere to the published schedules in effect on the date of travel. However, times shown in our timetables, schedules or elsewhere are subject to change at any time and from time to time, due to the travelling conditions and circumstances. Furthermore, our timetables and published schedules shall form no part of your contract with us. If you provide us with sufficient contact information, we shall notify you of any changes or re-timing of schedules.
9.2 CANCELLATION, CHANGES OF SCHEDULES
At any time after a booking has been made we cancel or delay a flight, unable to provide previously confirmed space, fail to stop at your Stopover or destination point, or cause you to miss a connecting flight on which you hold a reservation (whether or not due to our route cessation or flight rescheduling), except as otherwise provided by the Convention or the Code, we may elect to offer you either one or more of the following options with due consideration to your reasonable interests and applicable circumstances:
9.3 CANCELLATION, CHANGES OF SCHEDULES DUE TO UNCONTROLLABLE CIRCUMSTANCES / FORCE MAJEURE
In the event your flight is cancelled or rescheduled due to causes beyond our control such as, but not limited to Acts of God, war, meteorological conditions incompatible with the operation of the flight concerned, epidemic, pandemic, movement restrictions imposed by governmental authorities, security risk, unexpected flight safety shortcoming or strikes, Firefly will not be liable to you in any way whether directly or indirectly for any cost and/or losses incurred and shall be under no immediate obligation to comply with Article 9.2 although we shall make reasonable efforts to assist you as best as we can in the prevailing circumstances
9.4 SOLE REMEDIES
Upon the occurrence of any of the events set out in Article 9.3, the options outlined in Article 9.2 (a) to (d) are the sole and exclusive remedies available to you and we shall have no further liability to you. We strongly recommend you to obtain a comprehensive travel insurance to cover all your travel needs.
9.4 CONNECTING FLIGHTSS
We are a point-to-point Carrier. We shall not be responsible for any costs or expenses you incur as a result of a missed connection, even if the missed connection was due to one of our flights being delayed/ rescheduled/ cancelled.
Version 2.4 (01 March 2022)