Travel Advisory:
  1. All Firefly passengers are required to wear face mask in airports/on board flights.

  2. For passengers flying within Malaysia, no other document required other than IC for Malaysian and passport for foreigners.

  3. For passenger flying from Subang Airport to Seletar airport, please click link: https://safetravel.ica.gov.sg/arriving/general-travel/fully-vaccinated

  4. For passenger flying to Subang Airport from Seletar Airport, please click link: https://www.mysafetravel.gov.my/

Clause 9

Clause 9

SCHEDULES, DELAY & CANCELLATIONS

9.1 SCHEDULES

We will use our best efforts to avoid unreasonable delay in carrying you and your Baggage. We will endeavor to adhere to the published schedules in effect on the date of travel. However, times shown in our timetables, schedules or elsewhere are subject to change at any time and from time to time, due to the travelling conditions and circumstances. Furthermore, our timetables and published schedules shall form no part of your contract with us. If you provide us with sufficient contact information, we shall notify you of any changes or re-timing of schedules.

9.2 CANCELLATION, CHANGES OF SCHEDULES

At any time after a booking has been made we cancel or delay a flight, unable to provide previously confirmed space, fail to stop at your Stopover or destination point, or cause you to miss a connecting flight on which you hold a reservation (whether or not due to our route cessation or flight rescheduling), except as otherwise provided by the Convention or the Code, we may elect to offer you either one or more of the following options with due consideration to your reasonable interests and applicable circumstances:

  1. carry you on another of our scheduled services on which space is available;
  2. within a reasonable period of time, re-route you to the destination indicated on your Ticket or applicable portion of your Ticket by our own scheduled services or the scheduled services of another Carrier, or by means of surface transportation. If the sum of the fare, excess Baggage charge and any applicable service charge for the revised routing is higher than the refund value of the Ticket, or applicable portion of the Ticket, we will collect no additional fare or charge from you, and will refund the difference if the fare and charges for the revised routing are lower;
  3. make a refund in accordance with the provisions of Article 10.3; or
  4. reasonable assistance and care/compensation such as meals, refreshments, limited telephone calls, internet access, hotel accommodation and/or airport transfer.

9.3 CANCELLATION, CHANGES OF SCHEDULES DUE TO UNCONTROLLABLE CIRCUMSTANCES / FORCE MAJEURE

In the event your flight is cancelled or rescheduled due to causes beyond our control such as, but not limited to Acts of God, war, meteorological conditions incompatible with the operation of the flight concerned, epidemic, pandemic, movement restrictions imposed by governmental authorities, security risk, unexpected flight safety shortcoming or strikes, Firefly will not be liable to you in any way whether directly or indirectly for any cost and/or losses incurred and shall be under no immediate obligation to comply with Article 9.2 although we shall make reasonable efforts to assist you as best as we can in the prevailing circumstances

9.4 SOLE REMEDIES

Upon the occurrence of any of the events set out in Article 9.3, the options outlined in Article 9.2 (a) to (d) are the sole and exclusive remedies available to you and we shall have no further liability to you. We strongly recommend you to obtain a comprehensive travel insurance to cover all your travel needs.

9.4 CONNECTING FLIGHTSS

We are a point-to-point Carrier. We shall not be responsible for any costs or expenses you incur as a result of a missed connection, even if the missed connection was due to one of our flights being delayed/ rescheduled/ cancelled.

Version 2.4 (01 March 2022)

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