Travel Advisory:
  1. All Firefly passengers, SHALL BE REQUIRED to wear face mask in airports / on board flights (effective from 23rd April 2020) and completed vaccinated status are mandatory to board the aircraft however booster dose is NOT compulsory.

  2. For more travel information, please click this link to MKN (Majlis Keselamatan Negara) website :

Clause 9

Clause 9

Schedules, Cancellations

9.1 Schedules: We will use our best efforts to avoid unreasonable delay in carrying you and your Baggage. We will endeavour to adhere to the published schedules in effect on the date of travel. However, times shown in our timetables, schedules or elsewhere are subject to change at any time and from time to time, due to the travelling conditions and circumstances.  We shall not be liable in any way whatsoever, whether directly or indirectly for any losses and/or costs incurred by Passengers as a result of such changes.

9.2 Cancellation, Changes of Schedules: At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In such an event;

  1. If there is a cancellation or delay of more than 30 minutes, you can elect for change of flight of the affected destination within thirty (30) calendar days before or after your original date without additional charges.
  2. If there is a cancellation or delay of more than two (2) hours, you can elect to retain the value of your fare in a credit account for your future travel, provided that you must re-book within ninety (90) days therefrom and such re-booking shall further be subject to the following conditions:
    1. if the re-booking is made for a lower fare than that of the cancelled, terminated, diverted, postponed, rescheduled or delayed flight, the balance of your fare shall be retained until the expiry of your credit account;
    2. if the re-booking is made for a higher fare than that of the cancelled, terminated, diverted, postponed, rescheduled or delayed flight, the differences in fares shall be fully paid by the Passenger.
  3. For avoidance of doubt, no refund or credit account will be issued when a flight is cancelled or delayed less than two (2) hours.

9.3 Cancellation, Changes of Schedules due to uncontrollable circumstancesIn the event your flight is cancelled or rescheduled due to causes beyond our control such as, but not limited to, force majeure, war, meteorological conditions incompatible with the operation of the flight concerned, security risk, unexpected flight safety shortcoming or strikes, Firefly will not be liable to you in any way whether directly or indirectly for any cost and/or losses incurred and shall be under no immediate obligation to comply with Clause 9.2 although we shall make reasonable efforts to assist you as best as we can in the prevailing circumstances.

9.4 Sole remedies: Upon the occurrence of any of the events set out in Clause 9.2 and 9.3, the options outlined in Clause 9.2 (a) to (c) are the sole and exclusive remedies available to you and we shall have no further liability to you. We strongly recommend you to obtain a comprehensive travel insurance to cover all your travel needs.

9.5 Connecting Flights: We are a point to point Carrier. We shall not be responsible for any costs or expenses you incur as a result of a missed connection, even if the missed connection was due to one of our flights being delayed/ rescheduled/ cancelled.

Version 3.0 (21 February 2019)

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