RM0 - RM
9.1 Schedules: We will use our best efforts to avoid unreasonable delay in carrying you and your Baggage. We will endeavour to adhere to the published schedules in effect on the date of travel. However, times shown in our timetables, schedules or elsewhere are subject to change at any time and from time to time, due to the travelling conditions and circumstances. We shall not be liable in any way whatsoever, whether directly or indirectly for any losses and/or costs incurred by Passengers as a result of such changes.
9.2 Cancellation, Changes of Schedules: At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In such an event;
9.3 Cancellation, Changes of Schedules due to uncontrollable circumstances: In the event your flight is cancelled or rescheduled due to causes beyond our control such as, but not limited to, force majeure, war, meteorological conditions incompatible with the operation of the flight concerned, security risk, unexpected flight safety shortcoming or strikes, Firefly will not be liable to you in any way whether directly or indirectly for any cost and/or losses incurred and shall be under no immediate obligation to comply with Clause 9.2 although we shall make reasonable efforts to assist you as best as we can in the prevailing circumstances.
9.4 Sole remedies: Upon the occurrence of any of the events set out in Clause 9.2 and 9.3, the options outlined in Clause 9.2 (a) to (c) are the sole and exclusive remedies available to you and we shall have no further liability to you. We strongly recommend you to obtain a comprehensive travel insurance to cover all your travel needs.
9.5 Connecting Flights: We are a point to point Carrier. We shall not be responsible for any costs or expenses you incur as a result of a missed connection, even if the missed connection was due to one of our flights being delayed/ rescheduled/ cancelled.
Version 3.0 (21 February 2019)