Travel Advisory:
  1. All Firefly passengers are required to wear face mask in airports/on board flights.

  2. For passengers flying within Malaysia, no other document required other than IC for Malaysian and passport for foreigners.

  3. For passenger flying from Subang Airport to Seletar airport, please click link: https://safetravel.ica.gov.sg/arriving/general-travel/fully-vaccinated

  4. For passenger flying to Subang Airport from Seletar Airport, please click link: https://www.mysafetravel.gov.my/

Clause 6

Clause 6

CHECK-IN AND BOARDING REQUIREMENTS

6.1 CHECK-IN AND BOARDING REQUIREMENTS OF FLIGHT OPERATIONS

6.1.1 Jet Operations

6.1.2 Turbo Propellors Operations

6.1.3 Without derogation from the generality of other provisions of these General Conditions of Carriage governing the right of refusal of carriage, we reserve the right not to allow you to check in without any liability to you and without having to refund to you any Tariff and/or fees and charges as per the Fees Schedule paid:

  1. If you fail to have proper identification or fail to identify yourself to our staff as Passenger;
  2. If you fail to have the proper valid Travel Documents as per Article 6.7 herein;
  3. If you have not fully paid any fare or other fees or charges due to us;
  4. If you have been violent to our staff or caused any disturbance or nuisance at our counter or have abused our staff whether physically or verbally;
  5. If you are prohibited from checking in or boarding the aircraft by the Government or any other authorities for any reason whatsoever;
  6. If in our judgment, you are not fit to travel due to intoxication or any obvious adverse medical condition;
  7. If in our judgment, you are not medically fit to travel or your medical condition poses or could pose a danger or threat to the health of other passengers or the smooth operation of the flight; and/or
  8. If you will not surrender your travel documents for our or our agents’ or authorities’ inspection or to be lawfully held by them when so requested.

6.1.4 If you do not complete the check-in process by the check-in deadline set by us and no Boarding Pass was issued to you, we may decide to cancel your reservation and not to carry you.

6.1.5 You must be present at the boarding gate within the time as set out under Article 6.4 herein. We may decide not to carry you if you fail to arrive at the boarding gate on time.

6.1.6 We will not be liable for any loss, damage or expense in the event you fail to meet the check-in deadlines, fail to present yourself for check-in on time or fail to arrive at the boarding gate on time.

6.1.7 We will not delay the departure of our flight if you do not check-in or board on time.

6.2 SELF CHECK-IN

We offer self-check-in facilities via web or kiosk for selected flights. The facilities are subject to specific requirements which may be viewed on our website under “Self Check-In”.

6.3 NO CHANGES AFTER CHECK-IN

Once you have checked-in, you are not allowed to make any changes to your booking.

6.4 BOARDING

You must be at the boarding gate at least thirty (30) minutes before the scheduled departure time. Priority for boarding is given to the handicapped, elderly and those traveling with young children and requiring special assistance.

6.5 NO-SHOW

If you fail to check-in on or board the aircraft on time, the fare/Ticket costs and any Tariff and/or fees and charges as per the Fees Schedule you have paid will not be refunded to you for any reason whatsoever.

6.6 COMPLIANCE

You are solely responsible for complying with all laws, regulations, orders, demands and requirements by the Authorities of countries flown from, into or over and with our General Conditions of Carriage (and any special conditions that would be published from time to time on our Website), notices and instructions given by us relating thereto. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents and/or approvals or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions.

6.7 TRAVEL DOCUMENTS

6.7.1 Passengers are responsible for obtaining and must possess and have available for presentation all exit, entry, health, identification and other documents as required by any governmental authorities’ law, regulations, order, demands, directions or requirements of the jurisdictions flown from, into or over. All documents must be presented in original copies and we reserve the right to take and retain copies thereof.

6.7.2 We reserve the right to deny the boarding of any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements in Article 6.7.1 above.

6.8 REFUSAL OF ENTRY

You agree to pay the applicable Tariff and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return you to your point of origin or elsewhere, due to your inadmissibility into a country, whether of transit or destination. In such event the fare paid for your travel will not be refunded to you.

6.9 PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, MEDICAL COSTS ETC.:

If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, or administering any medical care including paramedic services in cases of emergencies at the ports of departure and arrival, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you, which are still in our possession.

6.10 SECURITY & HEALTH INSPECTIONS

You shall submit to any security or health checks by governmental authorities, airport officials, 3rd party health providers or by us.

Version 2.4 (01 March 2022)

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