Travel Advisory:
  1. All Firefly passengers are required to wear face mask in airports/on board flights.

Clause 5

Clause 5

RESERVATIONS

5.1 RESERVATION REQUIREMENTS

5.1.1 The booking or reservation of a Seat is confirmed after full payment of the Tariff and/or fees and charges as per the Fees Schedule is received by us and Passenger is issued with an Itinerary. In the event that the Tariff and/or fees and charges as per the Fees Schedule has not been paid in full when a booking is confirmed for any reason whatsoever, we reserve the right to cancel the booking prior to check-in and/or to disallow you to board the aircraft. Once confirmed, the booking cannot be cancelled and any portion of the paid Tariff and/or fees and charges as per the Fees Schedule is not refundable. If Passenger fails to travel on the flight as booked, the booking will lapse and not be substitutable for other flights.

5.1.2 As provided in our Regulations, certain fares may have conditions which limit or exclude your right to change or cancel the reservations.

5.2 TICKETING TIME LIMIT

If you have not paid for your Ticket prior to the deadline we or our Authorized Agents have set, we or our Authorized Agents have the right to cancel your reservation.

5.3 USE OF PERSONAL INFORMATION

5.3.1 The collection and use of personal information will be in accordance with our Privacy Policy, a copy of which may be viewed or obtained from our website www.fireflyz.com.my.

5.3.2 We may use the personal information for the purpose of, but not limited to, making a reservation, purchasing and issuing a ticket, accounting, billing and auditing, verifying and screening credit or other payments cards, immigration and customs control, safety, security, health, administrative and legal purposes, and customer relations.

5.3.3 As per the purpose set out in Article 5.3.2 above, we are hereby authorized by you to retain, transmit and/or release such personal information to our own offices, affiliates, subsidiaries, other carriers or the providers of such services or related services, government and enforcement agencies, and credit and other payment card companies in whatever country they may be located.

5.4 GROUP BOOKINGS

These are governed by specific terms that vary from time to time. Please contact us for further details.

5.5 FLIGHT CHANGE

5.5.1 Once a booking number has been issued, all flight changes are subject to the following terms:

  1. No changes are allowed for any flight changes made within two (2) hours prior to the scheduled flight departure time.
  2. Flight changes up to two (2) hours from the scheduled flight departure time shall be subject to payment of the charges as provided for in the Fees Schedule, and shall further be subject to the following conditions:
    • If a lower fare is available, the difference in fares will not be refunded to the Passenger;
    • If the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the Passenger before the cancellation or change can be made;
    • The change is not confirmed until we issue you a revised Itinerary and/or booking number; and
    • Changes are subject to fare rules.
  3. Name Change and route change are strictly not permitted on a confirmed booking.

5.5.2 Please refer to our Fees Schedule for the prevailing amount payable.

5.6 SEATING

5.6.1 We do not guarantee allocation of assigned seat in the aircraft and the Passenger agrees to accept any seat that may be allotted on the flight for which the Ticket has been issued. We reserve the right to assign or reassign Seats at any time, even after Passenger has boarded the aircraft or if Passengers have selected a seat of choice during booking and have paid the requisite fee as may be necessary due to operational, safety or security reasons.

Version 2.4 (01 March 2022)

About Us
Community
Help
Contact Us