Travel Advisory:
1. All Firefly passengers SHALL BE REQUIRED to wear face mask in airports and on board flights effective from 23rd April 2020.
2. For more travel information, please click this link to MKN (Majlis Keselamatan Negara) website :

Clause 5

Clause 5

Booking of Seats

5.1 Confirmation of Booking: The booking of a Seat is confirmed after full payment of the Tariff is received by us and Passenger is issued with an email Itinerary. In the event that the Tariff has not been paid in full when a booking is confirmed for any reason whatsoever, we reserve the right to cancel the booking prior to check-in and/or to disallow you to board the aircraft. Once confirmed, the booking cannot be cancelled and Tariff paid is not refundable. If Passenger fails to travel on the flight booked, the booking will lapse and not be substitutable for other flights.

5.2 Group Bookings: These are governed by specific terms that vary from time to time. Please contact us for further details.

5.3 Flight Change: Once a booking number has been issued, all flight changes are subject to the following terms:

5.3.1 No changes are allowed for any flight changes made within two (2) hours prior to the scheduled flight departure time.

5.3.2 Flight changes up to two (2) hours from the scheduled flight departure time shall be subject to payment of the charges as provided for in the Fees Schedule, and shall further be subject to the following conditions:

5.3.3 Name Change and route change are strictly not permitted on a confirmed booking.

Please refer to our Fees Schedule for the prevailing amount payable.

5.4 Personal Data: You hereby acknowledge and agree that your personal data has been given to us for the purposes of making bookings for carriage with us and providing you with confirmation of that booking, providing and developing ancillary services and facilities, facilitating immigration and entry procedures, accounting, billing and auditing, checking credit or other payment cards, security, administrative, sales, marketing, promotional and legal purposes, credit card issuance, systems testing, maintenance and development, statistical analysis, and helping us in any future dealings with you. For these purposes, by entering into a contract of carriage with us you authorize us to retain and use your personal data and to transmit it to our own offices, authorized agents and third party business associates, government agencies, other carriers or the providers of the services mentioned above irrespective of where they may be located.

5.5 Seating: We operate on a single-class policy and we do not guarantee allocation of assigned seat in the aircraft and the Passenger agrees to accept any seat that may be allotted on the flight for which the Ticket has been issued. We reserve the right to assign or reassign Seats at any time; even after Passenger has boarded the aircraft or even if Passengers have selected a seat of choice during booking and have paid the requisite fee; as may be necessary for operational, safety or security reasons.

Version 3.0 (21 February 2019)

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