RM0 - RM
13.1 Receipt by the person entitled to delivery of the cargo without complaint is prima facie evidence that the same has been delivered in good condition and in accordance with the contract of carriage.
13.2 No action shall be maintained in the case of loss or damage to goods unless a complaint is made to Carrier in writing by the person entitled to delivery. Such complaint shall be made:
13.2.1 in the case of visible damage to or partial loss of the goods, immediately after its discovery and at the latest within fourteen (14) days from the date the goods have been placed at the person�s disposal;
13.2.2 in the case of other damage to the goods, within fourteen (14) days from the date the goods have been placed at the person�s disposal;
13.2.3 in the case of delay, within twenty-one (21) days from the date on which the goods were placed at the disposal of the person entitled to delivery;
13.2.4 in the case of non-delivery of the goods, within one hundred and twenty (120) days of the date the goods ought to have arrived at destination.
13.3 The right to damages shall be extinguished if an action is not brought within two (2) years, reckoned from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the transportation stopped. The method of calculating that period shall be determined by the law of the court seized of the case.
Version 1 (March 2012)