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Firefly assures passengers of seamless transition to Terminal 2

7 March 2012

Subang - Due to the closure of the Budget Terminal at Changi Airport, Singapore, Firefly will operate out of Terminal 2 from September 25, 2012. The first Firefly flight to arrive in Terminal 2 will be FY3525 at 7am, and the first Firefly flight to depart from Terminal 2 will be FY3526 at 8.40am.

Firefly assures passengers that it is working closely with Changi Airport Group (CAG) to ensure the transition from Budget Terminal to Terminal 2 would be seamless. To that end, a webpage detailing information on the move will be set up at fireflyz.com.my nearer to the date of the move so passengers will have access to the information they need at all times, as part of a comprehensive communications plan to inform passengers of the relocation.

Passengers with concerns can also email customer_care@fireflyz.com.my to obtain the clarification they need.

Passengers who have already purchased seats on flights departing Singapore from September 25, 2012 onwards will not have to pay additional passenger charges for travel out of Terminal 2. However, those who purchase seats on flights departing Singapore from March 9, 2012 for travel on September 25, 2012 onwards will pay total passenger charges of SGD28, which comprise Passenger Service Charge, Passenger Security Service Charge and the Aviation Levy. These passenger charges are levied by airport and government authorities.

In addition, Firefly check-in counters at Terminal 2 will close 45 minutes before scheduled flight departure instead of 30 minutes as practised at the Budget Terminal due to operational requirements. Passengers are advised to arrive with sufficient time to check-in to ensure a smooth travel experience.

Terminal 2 is equipped with modern conveniences to enhance a passenger’s travel experience such as complimentary WiFi, Internet Kiosks, a varied range of restaurants, retail outlets and 24-hour free screenings at the movie theatre. The MRT station is also easily accessible from the lower levels of Terminal 2, thus offering fast and convenient connections to the city centre.

The relocation of Firefly’s operations to Terminal 2 will enable passengers to enjoy greater connectivity to other airlines as Terminal 2 is linked to Terminal 1 and 3 by a series of inter-terminal travellators and Skytrains.

Passenger safety, comfort and smooth travel experience are among Firefly’s top priorities and it will work closely with CAG to ensure there is minimal disruption resulting from the relocation exercise.

Background on Firefly

Firefly, a wholly owned subsidiary of Malaysia Airlines, began operations in April 2007. Currently, it operates a fleet of 12 ATR 72-500 turboprop out of Penang and Subang, connecting secondary destinations within the Indonesia-Malaysia-Thailand Growth Triangle as well as providing air linkages between Malaysia and Singapore.

Firefly provides incredible value as well as convenient flight timings and excellent service to its passengers. On the ATR 72-500, passengers are allowed 20kg check-in baggage allowance, provided complimentary in-flight refreshment, assigned seating and convenient city airports.

Firefly had also received numerous awards and recognition. The most recent was on November 15, 2011 when Firefly was conferred “Superbrand” status. In July 2011, Firefly’s Managing Director, Dato’ Eddy Leong had been honoured for his outstanding leadership qualities and was awarded the Global Leadership Awards for Community Airline Sector.

Awards received last year include the 2010 Frost & Sullivan Value Airline of the Year award and the Green Initiative of the Year award by Leaders in Aviation in conjunction with the Doha Aviation Summit. Firefly is also recognised as the Best Brand in Aviation for the Brand Laureate. Firefly connects with the world through Facebook and Twitter.

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