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Travel Advisory:
1. All Firefly passengers SHALL BE REQUIRED to wear face mask in airports and on board flights effective from 23rd April 2020.
2. COVID-19: Important Notice to Passengers Read more

Flight Operated by Firefly from 10th November - 06th December 2020

Flight Operated by Firefly from 10th November - 06th December 2020

Please refer to the table below to find out which category you should select when applying for a refund and the steps to raise your service recovery option request.

Flight Operated by Firefly from 10th November– 06th December 2020

Please be informed that below option is only for passengers who is travel from / to CMCO area as per announced by Government.

Ticket issued on/before
Travel dates impacted
07th November 2020
10th November – 06th December 2020

Service Recovery
Change Date

  • One (1) time free flight change
  • Change Fee Waived
  • Fare differences applies
  • At least two (2) hours before the flight departure time
  • Through Firefly “Manage Booking” website Firefly
Refund via Credit Account 

Passenger need to send email with details as below

  • Booking Reference Number/PNR
  • Travel Date
  • Destination
  • Email address
  • Phone Number

  • For 3rd party booking e.g. (viaTravel Agent, Malaysia Airlines codeshare MH5000) please contact your TravelAgent or Malaysia Airlines Contact Centre for refund process.

Passengers may call our Contact Centre at +603 7845 4543 (General Hotline) or +65 3158 8279 (within Singapore).

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