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Travel Advisory:
1. Passengers travelling during MCO period must obtain relevant approvals from authorities such as the police before purchasing or boarding the flight
2. All Firefly passengers SHALL BE REQUIRED to wear face mask in airports and on board flights effective from 23rd April 2020.
3. Effective immediately, all airlines under the Malaysia Aviation Group – Malaysia Airlines, MASwings and Firefly, will comply to the latest regulation as gazetted by the Federal Government of Malaysia on total number of passengers allowed to be carried onboard. As such, Firefly Airlines will endeavour to contact passengers prior to their flights for further arrangements.

All Flight Operated by Firefly from 18th March - 9th June 2020

All Flight Operated by Firefly from 18th March - 9th June 2020

Please refer to the table below to find out which category you should select when applying for a refund and the steps to raise your service recovery option request.

All Flight Operated by Firefly from 18th March – 9th June 2020

Eligibility
Ticket issued on/before
Travel dates impacted
10th May 2020
18th March – 9th June 2020


Service Recovery
Methods
Change Date

  • One (1) time free flight change
  • Change Fee Waived
  • Fare differences applies
  • At least two (2) hours before the flight departure time
  • Through Firefly “Manage Booking” website Firefly
Refund via Credit Account 

Passenger need to send email with details as below

  • Booking Reference Number/PNR
  • Travel Date
  • Destination
  • Email address
  • Phone Number

  • For 3rd party booking e.g. (viaTravel Agent, Malaysia Airlines codeshare MH5000) please contact your TravelAgent or Malaysia Airlines Contact Centre for refund process.


Passengers may call our Contact Centre at +603 7845 4543 (General Hotline) or +65 3158 8279 (within Singapore).

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