RM0 - RM
Please refer to the table below to find out which category you should select when applying for a refund and the steps to raise your service recovery option request.
Flight Operated by Firefly from 31st Jul– 15th Oct 2021*
Eligibility
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Ticket issued on/before
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Travel dates impacted
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01st Jul 2021
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31st Jul – 15th Oct 2021
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Service Recovery
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Methods
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Change Date
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Refund via Credit Account
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Passenger need to send email with details as below
to customer_care@fireflyz.com.my or callcentre@fireflyz.com.my for assistance.
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Passengers may call our Contact Centre at +603 7845 4543 (General Hotline) or +65 3158 8279 (within Singapore).
*This offer is not applicable for passengers travel to/from Langkawi sector.