Travel Advisory:
  1. All Firefly passengers, SHALL BE REQUIRED to wear face mask in airports / on board flights (effective from 23rd April 2020) and completed vaccinated status are mandatory to board the aircraft however booster dose is NOT compulsory.

  2. For more travel information, please click this link to MKN (Majlis Keselamatan Negara) website :  https://www.mkn.gov.my/web/ms/sop-perintah-kawalan-pergerakan

Flight Operated by Firefly from 31st Jul - 15th Oct 2021*

Flight Operated by Firefly from 31st Jul - 15th Oct 2021*

Please refer to the table below to find out which category you should select when applying for a refund and the steps to raise your service recovery option request.

Flight Operated by Firefly from 31st Jul– 15th Oct 2021*

Eligibility
Ticket issued on/before
Travel dates impacted
01st Jul 2021
31st Jul – 15th Oct 2021


Service Recovery
Methods
Change Date

  • One (1) time free flight change
  • Change Fee Waived
  • Fare differences applies
  • At least two (2) hours before the flight departure time
  • Through Firefly “Manage Booking” website Firefly
Refund via Credit Account 

Passenger need to send email with details as below

  • Booking Reference Number/PNR
  • Travel Date
  • Destination
  • Email address
  • Phone Number

  • For 3rd party booking e.g. (viaTravel Agent, Malaysia Airlines codeshare MH5000) please contact your TravelAgent or Malaysia Airlines Contact Centre for refund process.


Passengers may call our Contact Centre at +603 7845 4543 (General Hotline) or +65 3158 8279 (within Singapore).

*This offer is not applicable for passengers travel to/from Langkawi sector.

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