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  Travel Advisory: COVID-19: Important Notice to Passengers Read more

All Flight Operated by Firefly from 18th March - 14th April 2020

All Flight Operated by Firefly from 18th March - 14th April 2020

Please refer to the table below to find out which category you should select when applying for a refund and the steps to raise your service recovery option request.

All Flight Operated by Firefly from 18th March – 14th April 2020

Eligibility

Ticket issued on/before

Travel dates impacted

25th March 2020

18th March – 14th April 2020


Service Recovery

Methods

Change Date
  • One (1) time free flight change
  • Change Fee Waived
  • Fare differences applies
  • At least two (2) hours before the flight departure time
Refund via Credit Account 
Passenger need to send email with details as below
  • Booking Reference Number/PNR
  • Travel Date
  • Destination
  • Email address
  • Phone Number
to customer_care@fireflyz.com.my or callcentre@fireflyz.com.my for assistance.
  • For 3rd party booking e.g. (viaTravel Agent, Malaysia Airlines codeshare MH5000) please contact your TravelAgent or Malaysia Airlines Contact Centre for refund process.


Passengers may call our Contact Centre at +603 7845 4543 (General Hotline) or +65 3158 8279 (within Singapore).

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