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Travel Advisory:
1. All Firefly passengers SHALL BE REQUIRED to wear face mask in airports and on board flights effective from 23rd April 2020.
2. COVID-19: Important Notice to Passengers Read more
3. Passengers traveling with return flight on the same day are required to present a valid company letter and a letter from Ministry of International Trade and Industry (MITI) with a QR code. Endorsement from PDRM is not required.
4. Passengers traveling for more than 1(one) day for work purposes are required to present a valid company letter and a letter from Ministry of International Trade and Industry (MITI). The inter-state travel form must also be completed and endorsed by PDRM.

Flight Operated by Firefly from 19th February - 04th March 2021

Flight Operated by Firefly from 19th February - 04th March 2021

Please refer to the table below to find out which category you should select when applying for a refund and the steps to raise your service recovery option request.

Flight Operated by Firefly from 19th February– 04th March 2021

Eligibility
Ticket issued on/before
Travel dates impacted
16th February 2021
19th February – 04th March 2021


Service Recovery
Methods
Change Date

  • One (1) time free flight change
  • Change Fee Waived
  • Fare differences applies
  • At least two (2) hours before the flight departure time
  • Through Firefly “Manage Booking” website Firefly
Refund via Credit Account 

Passenger need to send email with details as below

  • Booking Reference Number/PNR
  • Travel Date
  • Destination
  • Email address
  • Phone Number

  • For 3rd party booking e.g. (viaTravel Agent, Malaysia Airlines codeshare MH5000) please contact your TravelAgent or Malaysia Airlines Contact Centre for refund process.


Passengers may call our Contact Centre at +603 7845 4543 (General Hotline) or +65 3158 8279 (within Singapore).

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