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Travel Advisory:
1. All Firefly passengers SHALL BE REQUIRED to wear face mask in airports and on board flights effective from 23rd April 2020.
2. COVID-19: Important Notice to Passengers Read more
3. For more travel information, please click this link to MKN (Majlis Keselamatan Negara) website : https://www.mkn.gov.my/web/ms/sop-perintah-kawalan-pergerakan/
4. For more Travel Bubble to Langkawi information, please click this link to MOTAC ( Ministry of Tourism, Arts and Culture) website http://www.motac.gov.my/media2/siaran/pemakluman-berhubung-sop-gelembung-pelancongan-travel-bubble-projek-rintis-pulau-langkawi, www.motac.gov.my or www.mkn.gov.my.

Flight Operated by Firefly from 31st Jul - 30th Sep 2021*

Flight Operated by Firefly from 31st Jul - 30th Sep 2021*

Please refer to the table below to find out which category you should select when applying for a refund and the steps to raise your service recovery option request.

Flight Operated by Firefly from 31st Jul– 30th Sep 2021*

Eligibility
Ticket issued on/before
Travel dates impacted
01st Jul 2021
31st Jul – 30th Sep 2021


Service Recovery
Methods
Change Date

  • One (1) time free flight change
  • Change Fee Waived
  • Fare differences applies
  • At least two (2) hours before the flight departure time
  • Through Firefly “Manage Booking” website Firefly
Refund via Credit Account 

Passenger need to send email with details as below

  • Booking Reference Number/PNR
  • Travel Date
  • Destination
  • Email address
  • Phone Number

  • For 3rd party booking e.g. (viaTravel Agent, Malaysia Airlines codeshare MH5000) please contact your TravelAgent or Malaysia Airlines Contact Centre for refund process.


Passengers may call our Contact Centre at +603 7845 4543 (General Hotline) or +65 3158 8279 (within Singapore).

*This offer is not applicable for passengers travel to/from Langkawi sector.

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