Flight Operated by Firefly from 31st Jul - 15th Oct 2021*

Flight Operated by Firefly from 31st Jul - 15th Oct 2021*

Please refer to the table below to find out which category you should select when applying for a refund and the steps to raise your service recovery option request.

Flight Operated by Firefly from 31st Jul– 15th Oct 2021*

Ticket issued on/before
Travel dates impacted
01st Jul 2021
31st Jul – 15th Oct 2021

Service Recovery
Change Date

  • One (1) time free flight change
  • Change Fee Waived
  • Fare differences applies
  • At least two (2) hours before the flight departure time
  • Through Firefly “Manage Booking” website Firefly
Refund via Credit Account 

Passenger need to send email with details as below

  • Booking Reference Number/PNR
  • Travel Date
  • Destination
  • Email address
  • Phone Number

  • For 3rd party booking e.g. (viaTravel Agent, Malaysia Airlines codeshare MH5000) please contact your TravelAgent or Malaysia Airlines Contact Centre for refund process.

Passengers may call our Contact Centre at +603 7845 4543 (General Hotline) or +65 3158 8279 (within Singapore).

*This offer is not applicable for passengers travel to/from Langkawi sector.

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