Please be advised that in view of the recent travel restrictions by the Singapore government, effective 23rd March 2020, 2359 hours, all short-term visitors (from anywhere in the world) will not be allowed to enter or transit through Singapore. Singapore's Ministry of Manpower will only allow the entry/ return of work pass holders, including their dependents, for those providing essential services, such as in healthcare and transport.

For more information,please visit https://www.moh.gov.sg/news-highlights/details/additional-border-control-measures-to-reduce-further-importation-of-covid-19-cases

Furthermore, following the enactment of the Nationwide Movement Restriction Order by the Malaysian Government on 16th March 2020, all Malaysians are not allowed to leave the country from 18th March 2020 to 9th June 2020 with those abroad allowed to return and subject to medical screenings upon arrival and self-quarantine for 14 days.

For cancellation or refund request, please email to customer_care@fireflyz.com.my or callcentre@fireflyz.com.my for assistance. 

To date, Firefly has decided to offer options as below to all affected passengers.Please note that below options are only applicable on booking travelling from Now until 9^th June 2020.

1. Change Date

• One (1)time free flight change
• Change Fee Waived
• Fare differences applies
• At least two (2) hours before the flight departure time

• Through Firefly “Manage Booking” at https://booking.fireflyz.com.my/RetrieveBooking.aspx

2. Refund via Credit Account

• Credit account (180 days validity)
• Cancellation Fee Waived
• More information regarding Firefly Credit Account, please click link for FAQ below
• https://www.fireflyz.com.my/contact-us/faq

For more information on the Date Change and Refund method, please refer to https://www.fireflyz.com.my/covid19-my