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They are available for purchase up to twenty-four (24) hours before departure. Within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking onli\u003C/li\u003E\r\n\u003Cli\u003E The pre-booked meals are available across all Firefly fare brands: Saver, Basic, and Flex.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meals and BoB F&B products are available for purchase on all Firefly flights operated by Boeing 737-800. There are no pre-booked meals or BoB service for Firefly flights operated by ATR. Refreshments will be provided complimentary for all Firefly flights.\u003C/li\u003E\r\n\u003Cli\u003EThere are no limitations or restrictions in terms of booking eligibility for purchasing pre-booked meals and BoB F&B products; both are available for purchase for all ticketed passengers.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meal purchase will be indicated on the boarding pass through the Special Service Request code(s).\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meal is transferable between flights and exchangeable if the change request is made more than twenty-four (24) hours before flight departure. The pre-booked meals are non-transferable between passengers. In the event that the exchanged meal is of a higher price, the passengers shall be responsible for paying the difference in price. The exchange is subject to the availability of the replacement meal. \u003C/li\u003E\r\n\u003Cli\u003EAll purchase of BoB items can only be made in cash using Malaysian Ringgit (MYR).\u003C/li\u003E\r\n\u003Cli\u003ERefund policy for the in-flight meals: In cases of voluntary actions, the meals are non\u0002refundable. However, in cases of involuntary actions, such as flight disruptions, the meals will be transferred to the new flight. If the meal is not transferred to the new flight or if the passenger chooses not to proceed with the new flight, the meals are refundable. Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html \u003C/li\u003E\r\n\u003Cli\u003EStarting from 1st of June 2024, Firefly will introduce a new set of refreshed in-flight meals. This includes a menu revamp of pre-booked hot meals, accompanied by new additions of F&B products to the BoB service. Upon introducing the meal refresh, passengers with meals from the previous menu for their pre-booked meals will continue to be served as usual. However, passengers who have pre-booked meals from the previous menu (excluding Nasi Lemak and Chicken Rice) for flights from 1 October 2024 onwards will have their meals automatically changed to the signature Nasi Lemak with Chicken Rendang. Passengers will be entitled to refunds if they prefer another menu instead\u003C/li\u003E\r\n\u003Cli\u003EIn the case of failure to serve the pre-booked meal, the passengers shall be entitled for a meal substitution of the same price or refund of the price for the pre-booked meal. Except for the meal substitution or refund of the price for the pre-booked meal (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damages suffered or incurred by the passengers for Firefly’s failure to serve the pre-booked meal.\u003C/li\u003E\r\n\u003Cli\u003EFor inquiries about Firefly in-flight meals, passengers may contact us through the live chat at https://www.fireflyz.com.my/my/en/support.html or customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","isHideInDesktop":false,"isHideInMobile":false,"richText":true,"id":"text-80ac99f206",":type":"mh/components/text","dataLayer":{"text-80ac99f206":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2024-05-28T03:20:12Z","xdm:text":"\u003Col\u003E\r\n\u003Cli\u003EFirefly in-flight meals consist of pre-booked hot meals and Food and Beverage (F&B) products.\u003C/li\u003E\r\n\u003Cli\u003E Pre-booked meals are exclusively for hot meals, while F&B products comprises snacks and beverages which are available for purchase on board only through the Buy on Board (BoB) service.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meals can be purchased both during the booking process and post booking through the Firefly website, and the mobile application. They are available for purchase up to twenty-four (24) hours before departure. Within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking onli\u003C/li\u003E\r\n\u003Cli\u003E The pre-booked meals are available across all Firefly fare brands: Saver, Basic, and Flex.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meals and BoB F&B products are available for purchase on all Firefly flights operated by Boeing 737-800. There are no pre-booked meals or BoB service for Firefly flights operated by ATR. Refreshments will be provided complimentary for all Firefly flights.\u003C/li\u003E\r\n\u003Cli\u003EThere are no limitations or restrictions in terms of booking eligibility for purchasing pre-booked meals and BoB F&B products; both are available for purchase for all ticketed passengers.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meal purchase will be indicated on the boarding pass through the Special Service Request code(s).\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meal is transferable between flights and exchangeable if the change request is made more than twenty-four (24) hours before flight departure. The pre-booked meals are non-transferable between passengers. In the event that the exchanged meal is of a higher price, the passengers shall be responsible for paying the difference in price. The exchange is subject to the availability of the replacement meal. \u003C/li\u003E\r\n\u003Cli\u003EAll purchase of BoB items can only be made in cash using Malaysian Ringgit (MYR).\u003C/li\u003E\r\n\u003Cli\u003ERefund policy for the in-flight meals: In cases of voluntary actions, the meals are non\u0002refundable. However, in cases of involuntary actions, such as flight disruptions, the meals will be transferred to the new flight. If the meal is not transferred to the new flight or if the passenger chooses not to proceed with the new flight, the meals are refundable. Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html \u003C/li\u003E\r\n\u003Cli\u003EStarting from 1st of June 2024, Firefly will introduce a new set of refreshed in-flight meals. This includes a menu revamp of pre-booked hot meals, accompanied by new additions of F&B products to the BoB service. Upon introducing the meal refresh, passengers with meals from the previous menu for their pre-booked meals will continue to be served as usual. However, passengers who have pre-booked meals from the previous menu (excluding Nasi Lemak and Chicken Rice) for flights from 1 October 2024 onwards will have their meals automatically changed to the signature Nasi Lemak with Chicken Rendang. Passengers will be entitled to refunds if they prefer another menu instead\u003C/li\u003E\r\n\u003Cli\u003EIn the case of failure to serve the pre-booked meal, the passengers shall be entitled for a meal substitution of the same price or refund of the price for the pre-booked meal. Except for the meal substitution or refund of the price for the pre-booked meal (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damages suffered or incurred by the passengers for Firefly’s failure to serve the pre-booked meal.\u003C/li\u003E\r\n\u003Cli\u003EFor inquiries about Firefly in-flight meals, passengers may contact us through the live chat at https://www.fireflyz.com.my/my/en/support.html or customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website\u003C/li\u003E\r\n\u003C/ol\u003E\r\n"}}}},":itemsOrder":["text"],":type":"mh/components/mh-layout-container"}},":itemsOrder":["accordion-parsys"],":type":"mh/components/accordion"},"accordion_copy_copy_1847282339":{"type":"single","accordionStyle":"light-grey","accordionTitle":"Firefly In-Flight Meals Frequently asked questions","children":[],"isHideInDesktop":false,"isHideInMobile":false,"isExpandOnPageLoad":false,":items":{"accordion-parsys":{"isHideInDesktop":false,"isHideInMobile":false,"isEnable":false,"items":[{"id":"container-e4cfb77db4-item-a1a79fa363","path":"/content/firefly/ph/en/plan-a-trip/travel-information/jcr:content/root/responsivegrid/anchor_navigation_818327920/anchor-navigation-parsys-4/mh_layout_container_/accordion_copy_copy_1847282339/accordion-parsys/text","lastModified":1721877029365,"name":"text",":type":"mh/components/text","dataLayer":{"container-e4cfb77db4-item-a1a79fa363":{"@type":"mh/components/mh-layout-container/item","repo:modifyDate":"2024-07-25T03:10:29Z"}}}],":items":{"text":{"text":"\u003Cp\u003E\u003Cb\u003EWhat are pre-booked meals?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are hot meals that passengers can pre-order before their flight with Firefly. These meals are served onboard during the flight.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I pre-book a hot meal for my Firefly flight?\u003C/b\u003E\u003Cbr\u003E\r\nYou can pre-book a hot meal for your Firefly flight during the booking process on the Firefly website or mobile application, or through the Firefly ‘Manage My Booking’ portal once the ticket booking has been made\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase a pre-booked meal for any Firefly flight?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are available on all Firefly jet-operated Boeing 737-800 routes with a flight duration of more than seventy-five (75) minutes. However, pre-booked meals are not available on ATR routes or flights with a duration of less than seventy-five (75) minutes. Refreshments will be provided complimentary for all sectors.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat types of meals are available for pre-booking?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are exclusively for hot meals, while snacks and beverages are available for purchase on board only. The Buy on Board (BoB) service includes snacks, beverages, and available selected hot meals which is only applicable to jet-operated Boeing 737-800 flights. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book a meal?\u003Cbr\u003E\r\n \u003C/b\u003EThe costs of pre-booked meals vary depending on the menu and the flight route. You can view the prices which includes Sales and Service Tax (SST) during the booking process. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book a meal for someone else, such as a family member or friend travelling with me?\u003C/b\u003E\u003Cbr\u003E\r\nYes, you can pre-book a meal for someone else under Firefly ‘Manage My Booking’ once ticket booking has been made, provided you have their booking details\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for pre-booking meals before my flight? \u003Cbr\u003E\r\n \u003C/b\u003EYes, the deadline for pre-booking meals is twenty-four (24) hours before the scheduled departure time. Within that timeframe, you can select from our full menu. However, within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking online.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my pre-booked meal? \u003C/b\u003E\u003Cbr\u003E\r\nCancellation of pre-booked meals are not allowed once payment has been made. Changes to pre-booked meals may be possible up to twenty-four (24) hours before the flight departure. For assistance, passengers can reach out to us via https://www.fireflyz.com.my/my/en/support/customer-feedback.htm\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat if I have any dietary restrictions or special meal preferences? \u003C/b\u003E\u003Cbr\u003E\r\nFirefly does not offer special meal options for passengers with dietary restrictions or preferences such as vegan or gluten-free meals. However, there is a vegetarian meal available in the pre-booked meals menu, and all meals are halal.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book meals for group bookings? \u003Cbr\u003E\r\n \u003C/b\u003EYes, you can pre-book meals for group bookings. Passengers have the option to pre-book their meals either during the group booking process via email at groups@fireflyz.com or post ticket booking through Manage My Booking on the Firefly website or mobile application.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat food and beverage options are available for purchase on board? \u003Cbr\u003E\r\n \u003C/b\u003EThere is a selection of snacks, instant noodles, bottled mineral water, sachet drinks, and canned drinks. Options include Tapping Tapir, a premium Malaysian soda brand; Mamee Chef, renowned for its unique and exciting instant noodles; Nongshim Cup Ramyun Noodle Soup; Tong Garden Baked Nuts & Dried Fruits; and Sabah Tea 3 in 1 Milk Classic Tea\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I purchase items on board? Is cash accepted, or is it card-only?\u003C/b\u003E\u003Cbr\u003E\r\nCurrently payment can only be made in cash using Malaysian Ringgit (MYR) for purchases on board, with no provision for card payments\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any alcoholic beverages available for purchase, and what are the restrictions? \u003Cbr\u003E\r\n \u003C/b\u003EAlcoholic beverages are not available for purchase on all Firefly flights, and outside food or drinks are not permitted.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre the food and beverage options different for the Buy on Board service between ATR and jet-operated Boeing 737-800 flights?\u003Cbr\u003E\r\n \u003C/b\u003EThe Buy on Board service is exclusively available for Firefly's jet-operated flights operated by Boeing 737-800, with standardised options across all flights. Flights operated by ATR, however, are only served refreshments.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat is the policy on bringing outside food and beverages onto the flight?\u003Cbr\u003E\r\n \u003C/b\u003EOutside food and beverages are not permitted on any Firefly flights.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any complimentary snacks or drinks offered during the flight, or is everything for purchase only?\u003C/b\u003E\u003Cbr\u003E\r\nOn all Firefly flights, whether they are jet or ATR operated, passengers are provided with complimentary refreshments. These include Famous Amos cookies, salted peanuts, and a 250ml bottle of mineral water.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens to my pre-booked meals from the previous menu? \u003Cbr\u003E\r\n \u003C/b\u003EIf you are travelling between 1 June and 30 September 2024, you will still receive the same menu. If you are traveling from 1 October onwards, you will be notified of the meal revamp via email, and you will have the option to either switch your meal to Nasi Lemak with Chicken Rendang or request for a refund. However, if your pre-booked meal is either Nasi Lemak or Chicken Rice, you will not be affected by the meal revamp, as those two are our signature dishes and will remain on the menu\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n","isHideInDesktop":false,"isHideInMobile":false,"richText":true,"id":"text-a1a79fa363",":type":"mh/components/text","dataLayer":{"text-a1a79fa363":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2024-07-25T03:10:29Z","xdm:text":"\u003Cp\u003E\u003Cb\u003EWhat are pre-booked meals?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are hot meals that passengers can pre-order before their flight with Firefly. These meals are served onboard during the flight.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I pre-book a hot meal for my Firefly flight?\u003C/b\u003E\u003Cbr\u003E\r\nYou can pre-book a hot meal for your Firefly flight during the booking process on the Firefly website or mobile application, or through the Firefly ‘Manage My Booking’ portal once the ticket booking has been made\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase a pre-booked meal for any Firefly flight?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are available on all Firefly jet-operated Boeing 737-800 routes with a flight duration of more than seventy-five (75) minutes. However, pre-booked meals are not available on ATR routes or flights with a duration of less than seventy-five (75) minutes. Refreshments will be provided complimentary for all sectors.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat types of meals are available for pre-booking?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are exclusively for hot meals, while snacks and beverages are available for purchase on board only. The Buy on Board (BoB) service includes snacks, beverages, and available selected hot meals which is only applicable to jet-operated Boeing 737-800 flights. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book a meal?\u003Cbr\u003E\r\n \u003C/b\u003EThe costs of pre-booked meals vary depending on the menu and the flight route. 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However, within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking online.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my pre-booked meal? \u003C/b\u003E\u003Cbr\u003E\r\nCancellation of pre-booked meals are not allowed once payment has been made. Changes to pre-booked meals may be possible up to twenty-four (24) hours before the flight departure. For assistance, passengers can reach out to us via https://www.fireflyz.com.my/my/en/support/customer-feedback.htm\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat if I have any dietary restrictions or special meal preferences? \u003C/b\u003E\u003Cbr\u003E\r\nFirefly does not offer special meal options for passengers with dietary restrictions or preferences such as vegan or gluten-free meals. However, there is a vegetarian meal available in the pre-booked meals menu, and all meals are halal.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book meals for group bookings? \u003Cbr\u003E\r\n \u003C/b\u003EYes, you can pre-book meals for group bookings. Passengers have the option to pre-book their meals either during the group booking process via email at groups@fireflyz.com or post ticket booking through Manage My Booking on the Firefly website or mobile application.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat food and beverage options are available for purchase on board? \u003Cbr\u003E\r\n \u003C/b\u003EThere is a selection of snacks, instant noodles, bottled mineral water, sachet drinks, and canned drinks. 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It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. 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The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. 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Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. 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Passengers can specify their desired amount and submit their offers through our online platform or mobile app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I make an offer for multiple empty seats at once?\u003Cbr\u003E\r\n \u003C/b\u003EYes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is accepted, the adjacent seat(s) will be reserved for you. You will be notified of the acceptance, and the corresponding amount will be charged to your selected payment method.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is not accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is not accepted, the adjacent seat(s) will remain available for other passengers to book or submit their Neighbour-Free Seat offer(s). You will not be charged, and you can continue to enjoy your flight with your seat auto assigned upon check-in.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a minimum offer amount?\u003Cbr\u003E\r\n \u003C/b\u003EYes, there is a minimum offer amount required for submission. This minimum amount ensures that offers are reflective of the value of the empty seat(s). On the Neighbour-Free Seat portal, passengers can use a bidding slider to input their offers. Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. However, the availability of seats for offering may vary depending on factors such as flight demand and seat availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any additional fees or charges associated with successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EIn addition to the offered amount, successful offers may be subject to applicable taxes, fees, or surcharges. These additional charges, if any, will be clearly communicated to passengers before the offer submission is finalised.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if the adjacent seat I submitted an offer for becomes occupied before my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf the adjacent seat you made an offer for becomes occupied before your offer is accepted, your offer will be automatically voided, and you will not be charged. You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. Any additional baggage beyond your original allowance would need to be purchased separately according to the airline's policies.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I check my eligibility for Neighbour Free Seats if I haven't received an email?\u003Cbr\u003E\r\n \u003C/b\u003EIf you haven't received an email regarding Neighbour-Free Seats after you have placed a booking, you can still verify your eligibility and submit offers through the Neighbour-Free Seat portal. Access the Neighbour-Free Seat portal directly via Firefly’s website, look for the Neighbour-Free Seat section where you can input your booking details to check eligibility and proceed with making your offers for empty seats.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if there are no empty seats available for offering on my flight?\u003Cbr\u003E\r\n \u003C/b\u003EIf there are no empty seats available for offering on your flight, your offer will not be accepted, and you will not be charged. You can continue to enjoy your flight with your seat pre-purchased or automatically assigned without additional charges upon check-in.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a contact for customer support available for this Neighbour-Free Seat product?\u003Cbr\u003E\r\n \u003C/b\u003EWe do not have a dedicated customer support team available to assist passengers with any questions or issues related to Neighbur-Free Seat. However, passengers can reach out to us via https://www.fireflyz.com.my/my/en/support/customer-feedback.html \u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n","isHideInDesktop":false,"isHideInMobile":false,"richText":true,"id":"text-64579fa9c5",":type":"mh/components/text","dataLayer":{"text-64579fa9c5":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2025-03-04T07:02:27Z","xdm:text":"\u003Cp\u003E\u003Cb\u003EHow does the offering process work?\u003Cbr\u003E\r\n \u003C/b\u003EThe offering process allows passengers to submit offers for empty seats adjacent to their own. Passengers can specify their desired amount and submit their offers through our online platform or mobile app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I make an offer for multiple empty seats at once?\u003Cbr\u003E\r\n \u003C/b\u003EYes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is accepted, the adjacent seat(s) will be reserved for you. You will be notified of the acceptance, and the corresponding amount will be charged to your selected payment method.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is not accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is not accepted, the adjacent seat(s) will remain available for other passengers to book or submit their Neighbour-Free Seat offer(s). You will not be charged, and you can continue to enjoy your flight with your seat auto assigned upon check-in.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a minimum offer amount?\u003Cbr\u003E\r\n \u003C/b\u003EYes, there is a minimum offer amount required for submission. This minimum amount ensures that offers are reflective of the value of the empty seat(s). On the Neighbour-Free Seat portal, passengers can use a bidding slider to input their offers. Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. 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Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. 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It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. 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Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","isHideInDesktop":false,"isHideInMobile":false,"richText":true,"id":"text-f1644ac0af",":type":"mh/components/text","dataLayer":{"text-f1644ac0af":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2024-11-12T03:42:16Z","xdm:text":"\u003Col\u003E\r\n\u003Cli\u003EIn general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service.\u003C/li\u003E\r\n\u003Cli\u003EThe following groups are not eligible for the Neighbour-Free Seat:\u003Col\u003E\r\n\u003Cli\u003EAll un-ticketed/standby passengers.\u003C/li\u003E\r\n\u003Cli\u003EChildren traveling alone (unaccompanied minor/UMNR).\u003C/li\u003E\r\n\u003Cli\u003EPassengers with disabilities/special needs.\u003C/li\u003E\r\n\u003Cli\u003EGroup bookings (more than 9 passengers under the same booking).\u003C/li\u003E\r\n\u003Cli\u003EFacility seats such as infant or bassinet seats.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. 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Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. 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Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n"}}}},":itemsOrder":["text"],":type":"mh/components/mh-layout-container"}},":itemsOrder":["accordion-parsys"],":type":"mh/components/accordion"},"accordion_copy":{"type":"single","accordionStyle":"light-grey","accordionTitle":"Terms and conditions","children":[],"isHideInDesktop":false,"isHideInMobile":false,"isExpandOnPageLoad":false,":items":{"accordion-parsys":{"isHideInDesktop":false,"isHideInMobile":false,"isEnable":false,"items":[{"id":"container-8e913b6c1a-item-70c5817115","path":"/content/firefly/ph/en/plan-a-trip/travel-information/jcr:content/root/responsivegrid/anchor_navigation_818327920/anchor-navigation-parsys-1/mh_layout_container_/accordion_copy/accordion-parsys/text","lastModified":1745850641623,"name":"text",":type":"mh/components/text","dataLayer":{"container-8e913b6c1a-item-70c5817115":{"@type":"mh/components/mh-layout-container/item","repo:modifyDate":"2025-04-28T14:30:41Z"}}}],":items":{"text":{"text":"\u003Col\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe Firefly FlySmarter Bundle comprises Preferred seat selection and 5kg Extra Baggage allowance. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is available on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EExtra Baggage\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E Preferred Seat Selection\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Preferred seats are located near the entry and exit points of the aircraft. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. Prices are quoted in the local currency based on the applicable Point-of-Sale (POS) and are subject to applicable Sales and Service Tax (SST).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFlySmarter Bundle is not available for purchase in the following circumstances:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers purchasing Saver or Flex Fare Brands\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have purchased seat selection separately\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have reached the maximum baggage weight limit of 40kg per passenger\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Children travelling alone or unaccompanied minors (UMNR).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers under group bookings (more than 9 persons).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers travelling on flights not operated by Firefly or flights operated by a codeshare partner.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers selecting Preferred seats located at Emergency exit rows. Please refer to this \u003Ca href=\"https://www.fireflyz.com.my/my/en/terms-and-conditions.html\"\u003Elink\u003C/a\u003E for Emergency Exit Seat requirements.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle purchase will be indicated on the boarding pass through the Special Service Request code(s). \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is non-transferable and non-exchangeable between flights or passengers.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003ERefund policy for the FlySmarter Bundle is as follows: \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Non-refundable for voluntary changes or cancellations\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refundable for involuntary changes or cancellations, such as flight disruptions, if the FlySmarter Bundle cannot be transferred to the new flight or if the passenger chooses not to proceed with the new flight. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EIn the event Firefly is not able to provide any ancillary portion or the entire purchased FlySmarter Bundle for any reason whatsoever, Firefly will offer a suitable alternative or provide a refund. Except for the agreed alternative or refund of the price for such part or the entire purchased FlySmarter Bundle (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damage suffered or incurred by passengers due to Firefly’s failure to provide the affected ancillary portion of the purchased FlySmarter Bundle. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFirefly reserves the right to modify these terms and conditions at its sole discretion, with or without prior notice. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFor inquiries regarding the Firefly FlySmarter Bundle, passengers may contact us through the Live Chat at https://www.fireflyz.com.my/my/en/support.html or submit a request through the Customer Feedback Form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","isHideInDesktop":false,"isHideInMobile":false,"richText":true,"id":"text-70c5817115",":type":"mh/components/text","dataLayer":{"text-70c5817115":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2025-04-28T14:30:41Z","xdm:text":"\u003Col\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe Firefly FlySmarter Bundle comprises Preferred seat selection and 5kg Extra Baggage allowance. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is available on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EExtra Baggage\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E Preferred Seat Selection\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Preferred seats are located near the entry and exit points of the aircraft. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. Prices are quoted in the local currency based on the applicable Point-of-Sale (POS) and are subject to applicable Sales and Service Tax (SST).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFlySmarter Bundle is not available for purchase in the following circumstances:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers purchasing Saver or Flex Fare Brands\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have purchased seat selection separately\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have reached the maximum baggage weight limit of 40kg per passenger\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Children travelling alone or unaccompanied minors (UMNR).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers under group bookings (more than 9 persons).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers travelling on flights not operated by Firefly or flights operated by a codeshare partner.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers selecting Preferred seats located at Emergency exit rows. Please refer to this \u003Ca href=\"https://www.fireflyz.com.my/my/en/terms-and-conditions.html\"\u003Elink\u003C/a\u003E for Emergency Exit Seat requirements.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle purchase will be indicated on the boarding pass through the Special Service Request code(s). \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is non-transferable and non-exchangeable between flights or passengers.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003ERefund policy for the FlySmarter Bundle is as follows: \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Non-refundable for voluntary changes or cancellations\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refundable for involuntary changes or cancellations, such as flight disruptions, if the FlySmarter Bundle cannot be transferred to the new flight or if the passenger chooses not to proceed with the new flight. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EIn the event Firefly is not able to provide any ancillary portion or the entire purchased FlySmarter Bundle for any reason whatsoever, Firefly will offer a suitable alternative or provide a refund. Except for the agreed alternative or refund of the price for such part or the entire purchased FlySmarter Bundle (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damage suffered or incurred by passengers due to Firefly’s failure to provide the affected ancillary portion of the purchased FlySmarter Bundle. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFirefly reserves the right to modify these terms and conditions at its sole discretion, with or without prior notice. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFor inquiries regarding the Firefly FlySmarter Bundle, passengers may contact us through the Live Chat at https://www.fireflyz.com.my/my/en/support.html or submit a request through the Customer Feedback Form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ol\u003E\r\n"}}}},":itemsOrder":["text"],":type":"mh/components/mh-layout-container"}},":itemsOrder":["accordion-parsys"],":type":"mh/components/accordion"},"accordion_copy_copy":{"type":"single","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","children":[],"isHideInDesktop":false,"isHideInMobile":false,"isExpandOnPageLoad":false,":items":{"accordion-parsys":{"isHideInDesktop":false,"isHideInMobile":false,"isEnable":false,"items":[{"id":"container-983ce96f8a-item-61df43be27","path":"/content/firefly/ph/en/plan-a-trip/travel-information/jcr:content/root/responsivegrid/anchor_navigation_818327920/anchor-navigation-parsys-1/mh_layout_container_/accordion_copy_copy/accordion-parsys/text","lastModified":1745850880042,"name":"text",":type":"mh/components/text","dataLayer":{"container-983ce96f8a-item-61df43be27":{"@type":"mh/components/mh-layout-container/item","repo:modifyDate":"2025-04-28T14:34:40Z"}}}],":items":{"text":{"text":"\u003Cp\u003E\u003Cb\u003EWhat is FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is a combination of FY Preferred seat selection and 5kg Extra Baggage Allowance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase during the flight booking process, as well as after booking via the Firefly website, mobile app, or web. It can also be purchased offline through FY Live Chat or at the Airport Ticket Office. They are available for purchase through the Basic fare brand for up to two (2) hours before departure.   \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase under the Basic fare brand on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book the FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle varies depending on routes and is subject to tax. You can view the prices during the booking process on the Firefly website, mobile app or web.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle for someone else, such as a family member or friend travelling with me? \u003C/b\u003E\u003Cbr\u003E\r\nYes, you can purchase the FlySmarter Bundle for someone else under Firefly’s ‘My Booking’ once the ticket booking has been made, provided you have their booking details. The passenger must have purchased the Basic fare brand, with no preferred seat purchased beforehand, and must not have reached the maximum baggage weight limit of 40kg per passenger.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for purchasing the FY FlySmarter Bundle before my flight?  \u003C/b\u003EYes, the deadline for purchase is two (2) hours before the scheduled departure time. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I add Extra Baggage after I have purchased FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EYes, you can purchase Extra Baggage if the baggage allowance per pax has not reached the maximum limit of 40kg.\u003C/p\u003E\r\n","isHideInDesktop":false,"isHideInMobile":false,"richText":true,"id":"text-61df43be27",":type":"mh/components/text","dataLayer":{"text-61df43be27":{"@type":"core/wcm/components/text/v2/text","repo:modifyDate":"2025-04-28T14:34:40Z","xdm:text":"\u003Cp\u003E\u003Cb\u003EWhat is FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is a combination of FY Preferred seat selection and 5kg Extra Baggage Allowance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase during the flight booking process, as well as after booking via the Firefly website, mobile app, or web. It can also be purchased offline through FY Live Chat or at the Airport Ticket Office. They are available for purchase through the Basic fare brand for up to two (2) hours before departure.   \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase under the Basic fare brand on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book the FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle varies depending on routes and is subject to tax. You can view the prices during the booking process on the Firefly website, mobile app or web.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle for someone else, such as a family member or friend travelling with me? \u003C/b\u003E\u003Cbr\u003E\r\nYes, you can purchase the FlySmarter Bundle for someone else under Firefly’s ‘My Booking’ once the ticket booking has been made, provided you have their booking details. The passenger must have purchased the Basic fare brand, with no preferred seat purchased beforehand, and must not have reached the maximum baggage weight limit of 40kg per passenger.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for purchasing the FY FlySmarter Bundle before my flight?  \u003C/b\u003EYes, the deadline for purchase is two (2) hours before the scheduled departure time. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I add Extra Baggage after I have purchased FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EYes, you can purchase Extra Baggage if the baggage allowance per pax has not reached the maximum limit of 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Upon introducing the meal refresh, passengers with meals from the previous menu for their pre-booked meals will continue to be served as usual. However, passengers who have pre-booked meals from the previous menu (excluding Nasi Lemak and Chicken Rice) for flights from 1 October 2024 onwards will have their meals automatically changed to the signature Nasi Lemak with Chicken Rendang. Passengers will be entitled to refunds if they prefer another menu instead\u003C/li\u003E\r\n\u003Cli\u003EIn the case of failure to serve the pre-booked meal, the passengers shall be entitled for a meal substitution of the same price or refund of the price for the pre-booked meal. Except for the meal substitution or refund of the price for the pre-booked meal (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damages suffered or incurred by the passengers for Firefly’s failure to serve the pre-booked meal.\u003C/li\u003E\r\n\u003Cli\u003EFor inquiries about Firefly in-flight meals, passengers may contact us through the live chat at https://www.fireflyz.com.my/my/en/support.html or customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1716866412082,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy_copy_1847282339":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1716866611138,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Firefly In-Flight Meals Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EWhat are pre-booked meals?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are hot meals that passengers can pre-order before their flight with Firefly. These meals are served onboard during the flight.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I pre-book a hot meal for my Firefly flight?\u003C/b\u003E\u003Cbr\u003E\r\nYou can pre-book a hot meal for your Firefly flight during the booking process on the Firefly website or mobile application, or through the Firefly ‘Manage My Booking’ portal once the ticket booking has been made\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase a pre-booked meal for any Firefly flight?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are available on all Firefly jet-operated Boeing 737-800 routes with a flight duration of more than seventy-five (75) minutes. However, pre-booked meals are not available on ATR routes or flights with a duration of less than seventy-five (75) minutes. Refreshments will be provided complimentary for all sectors.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat types of meals are available for pre-booking?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are exclusively for hot meals, while snacks and beverages are available for purchase on board only. The Buy on Board (BoB) service includes snacks, beverages, and available selected hot meals which is only applicable to jet-operated Boeing 737-800 flights. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book a meal?\u003Cbr\u003E\r\n \u003C/b\u003EThe costs of pre-booked meals vary depending on the menu and the flight route. You can view the prices which includes Sales and Service Tax (SST) during the booking process. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book a meal for someone else, such as a family member or friend travelling with me?\u003C/b\u003E\u003Cbr\u003E\r\nYes, you can pre-book a meal for someone else under Firefly ‘Manage My Booking’ once ticket booking has been made, provided you have their booking details\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for pre-booking meals before my flight? \u003Cbr\u003E\r\n \u003C/b\u003EYes, the deadline for pre-booking meals is twenty-four (24) hours before the scheduled departure time. Within that timeframe, you can select from our full menu. However, within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking online.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my pre-booked meal? \u003C/b\u003E\u003Cbr\u003E\r\nCancellation of pre-booked meals are not allowed once payment has been made. Changes to pre-booked meals may be possible up to twenty-four (24) hours before the flight departure. For assistance, passengers can reach out to us via https://www.fireflyz.com.my/my/en/support/customer-feedback.htm\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat if I have any dietary restrictions or special meal preferences? \u003C/b\u003E\u003Cbr\u003E\r\nFirefly does not offer special meal options for passengers with dietary restrictions or preferences such as vegan or gluten-free meals. However, there is a vegetarian meal available in the pre-booked meals menu, and all meals are halal.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book meals for group bookings? \u003Cbr\u003E\r\n \u003C/b\u003EYes, you can pre-book meals for group bookings. Passengers have the option to pre-book their meals either during the group booking process via email at groups@fireflyz.com or post ticket booking through Manage My Booking on the Firefly website or mobile application.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat food and beverage options are available for purchase on board? \u003Cbr\u003E\r\n \u003C/b\u003EThere is a selection of snacks, instant noodles, bottled mineral water, sachet drinks, and canned drinks. Options include Tapping Tapir, a premium Malaysian soda brand; Mamee Chef, renowned for its unique and exciting instant noodles; Nongshim Cup Ramyun Noodle Soup; Tong Garden Baked Nuts & Dried Fruits; and Sabah Tea 3 in 1 Milk Classic Tea\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I purchase items on board? Is cash accepted, or is it card-only?\u003C/b\u003E\u003Cbr\u003E\r\nCurrently payment can only be made in cash using Malaysian Ringgit (MYR) for purchases on board, with no provision for card payments\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any alcoholic beverages available for purchase, and what are the restrictions? \u003Cbr\u003E\r\n \u003C/b\u003EAlcoholic beverages are not available for purchase on all Firefly flights, and outside food or drinks are not permitted.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre the food and beverage options different for the Buy on Board service between ATR and jet-operated Boeing 737-800 flights?\u003Cbr\u003E\r\n \u003C/b\u003EThe Buy on Board service is exclusively available for Firefly's jet-operated flights operated by Boeing 737-800, with standardised options across all flights. Flights operated by ATR, however, are only served refreshments.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat is the policy on bringing outside food and beverages onto the flight?\u003Cbr\u003E\r\n \u003C/b\u003EOutside food and beverages are not permitted on any Firefly flights.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any complimentary snacks or drinks offered during the flight, or is everything for purchase only?\u003C/b\u003E\u003Cbr\u003E\r\nOn all Firefly flights, whether they are jet or ATR operated, passengers are provided with complimentary refreshments. These include Famous Amos cookies, salted peanuts, and a 250ml bottle of mineral water.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens to my pre-booked meals from the previous menu? \u003Cbr\u003E\r\n \u003C/b\u003EIf you are travelling between 1 June and 30 September 2024, you will still receive the same menu. 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conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EIn general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service.\u003C/li\u003E\r\n\u003Cli\u003EThe following groups are not eligible for the Neighbour-Free Seat:\u003Col\u003E\r\n\u003Cli\u003EAll un-ticketed/standby passengers.\u003C/li\u003E\r\n\u003Cli\u003EChildren traveling alone (unaccompanied minor/UMNR).\u003C/li\u003E\r\n\u003Cli\u003EPassengers with disabilities/special needs.\u003C/li\u003E\r\n\u003Cli\u003EGroup bookings (more than 9 passengers under the same booking).\u003C/li\u003E\r\n\u003Cli\u003EFacility seats such 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It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EHow does the offering process work?\u003Cbr\u003E\r\n \u003C/b\u003EThe offering process allows passengers to submit offers for empty seats adjacent to their own. Passengers can specify their desired amount and submit their offers through our online platform or mobile app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I make an offer for multiple empty seats at once?\u003Cbr\u003E\r\n \u003C/b\u003EYes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is accepted, the adjacent seat(s) will be reserved for you. You will be notified of the acceptance, and the corresponding amount will be charged to your selected payment method.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is not accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is not accepted, the adjacent seat(s) will remain available for other passengers to book or submit their Neighbour-Free Seat offer(s). You will not be charged, and you can continue to enjoy your flight with your seat auto assigned upon check-in.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a minimum offer amount?\u003Cbr\u003E\r\n \u003C/b\u003EYes, there is a minimum offer amount required for submission. This minimum amount ensures that offers are reflective of the value of the empty seat(s). On the Neighbour-Free Seat portal, passengers can use a bidding slider to input their offers. Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. 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You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. Any additional baggage beyond your original allowance would need to be purchased separately according to the airline's policies.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I check my eligibility for Neighbour Free Seats if I haven't received an email?\u003Cbr\u003E\r\n \u003C/b\u003EIf you haven't received an email regarding Neighbour-Free Seats after you have placed a booking, you can still verify your eligibility and submit offers through the Neighbour-Free Seat portal. Access the Neighbour-Free Seat portal directly via Firefly’s website, look for the Neighbour-Free Seat section where you can input your booking details to check eligibility and proceed with making your offers for empty seats.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if there are no empty seats available for offering on my flight?\u003Cbr\u003E\r\n \u003C/b\u003EIf there are no empty seats available for offering on your flight, your offer will not be accepted, and you will not be charged. 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Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. 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If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. 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They are available for purchase up to twenty-four (24) hours before departure. Within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking onli\u003C/li\u003E\r\n\u003Cli\u003E The pre-booked meals are available across all Firefly fare brands: Saver, Basic, and Flex.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meals and BoB F&B products are available for purchase on all Firefly flights operated by Boeing 737-800. There are no pre-booked meals or BoB service for Firefly flights operated by ATR. 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The exchange is subject to the availability of the replacement meal. \u003C/li\u003E\r\n\u003Cli\u003EAll purchase of BoB items can only be made in cash using Malaysian Ringgit (MYR).\u003C/li\u003E\r\n\u003Cli\u003ERefund policy for the in-flight meals: In cases of voluntary actions, the meals are non\u0002refundable. However, in cases of involuntary actions, such as flight disruptions, the meals will be transferred to the new flight. If the meal is not transferred to the new flight or if the passenger chooses not to proceed with the new flight, the meals are refundable. Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html \u003C/li\u003E\r\n\u003Cli\u003EStarting from 1st of June 2024, Firefly will introduce a new set of refreshed in-flight meals. This includes a menu revamp of pre-booked hot meals, accompanied by new additions of F&B products to the BoB service. 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Refreshments will be provided complimentary for all sectors.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat types of meals are available for pre-booking?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are exclusively for hot meals, while snacks and beverages are available for purchase on board only. The Buy on Board (BoB) service includes snacks, beverages, and available selected hot meals which is only applicable to jet-operated Boeing 737-800 flights. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book a meal?\u003Cbr\u003E\r\n \u003C/b\u003EThe costs of pre-booked meals vary depending on the menu and the flight route. You can view the prices which includes Sales and Service Tax (SST) during the booking process. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book a meal for someone else, such as a family member or friend travelling with me?\u003C/b\u003E\u003Cbr\u003E\r\nYes, you can pre-book a meal for someone else under Firefly ‘Manage My Booking’ once ticket booking has been made, provided you have their booking details\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for pre-booking meals before my flight? \u003Cbr\u003E\r\n \u003C/b\u003EYes, the deadline for pre-booking meals is twenty-four (24) hours before the scheduled departure time. Within that timeframe, you can select from our full menu. However, within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking online.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my pre-booked meal? \u003C/b\u003E\u003Cbr\u003E\r\nCancellation of pre-booked meals are not allowed once payment has been made. Changes to pre-booked meals may be possible up to twenty-four (24) hours before the flight departure. For assistance, passengers can reach out to us via https://www.fireflyz.com.my/my/en/support/customer-feedback.htm\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat if I have any dietary restrictions or special meal preferences? \u003C/b\u003E\u003Cbr\u003E\r\nFirefly does not offer special meal options for passengers with dietary restrictions or preferences such as vegan or gluten-free meals. However, there is a vegetarian meal available in the pre-booked meals menu, and all meals are halal.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book meals for group bookings? \u003Cbr\u003E\r\n \u003C/b\u003EYes, you can pre-book meals for group bookings. Passengers have the option to pre-book their meals either during the group booking process via email at groups@fireflyz.com or post ticket booking through Manage My Booking on the Firefly website or mobile application.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat food and beverage options are available for purchase on board? \u003Cbr\u003E\r\n \u003C/b\u003EThere is a selection of snacks, instant noodles, bottled mineral water, sachet drinks, and canned drinks. Options include Tapping Tapir, a premium Malaysian soda brand; Mamee Chef, renowned for its unique and exciting instant noodles; Nongshim Cup Ramyun Noodle Soup; Tong Garden Baked Nuts & Dried Fruits; and Sabah Tea 3 in 1 Milk Classic Tea\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I purchase items on board? Is cash accepted, or is it card-only?\u003C/b\u003E\u003Cbr\u003E\r\nCurrently payment can only be made in cash using Malaysian Ringgit (MYR) for purchases on board, with no provision for card payments\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any alcoholic beverages available for purchase, and what are the restrictions? \u003Cbr\u003E\r\n \u003C/b\u003EAlcoholic beverages are not available for purchase on all Firefly flights, and outside food or drinks are not permitted.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre the food and beverage options different for the Buy on Board service between ATR and jet-operated Boeing 737-800 flights?\u003Cbr\u003E\r\n \u003C/b\u003EThe Buy on Board service is exclusively available for Firefly's jet-operated flights operated by Boeing 737-800, with standardised options across all flights. Flights operated by ATR, however, are only served refreshments.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat is the policy on bringing outside food and beverages onto the flight?\u003Cbr\u003E\r\n \u003C/b\u003EOutside food and beverages are not permitted on any Firefly flights.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any complimentary snacks or drinks offered during the flight, or is everything for purchase only?\u003C/b\u003E\u003Cbr\u003E\r\nOn all Firefly flights, whether they are jet or ATR operated, passengers are provided with complimentary refreshments. These include Famous Amos cookies, salted peanuts, and a 250ml bottle of mineral water.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens to my pre-booked meals from the previous menu? \u003Cbr\u003E\r\n \u003C/b\u003EIf you are travelling between 1 June and 30 September 2024, you will still receive the same menu. 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now.\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1724138475167,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_1406511863":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_arwin.goonasacharan@malaysiaairlines.com","mobileVerticalGap":"14","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1716881232021,"hideInMobile":"false","jcr:lastModified":1716882043348,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"14"},"cta_button_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"Redzuan","alignmentDesktop":"center","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","ctaLinkType":"self","isInsideBannerAA":"false","iconType":"icon-font-awesome-id","alignmentMobile":"center","jcr:created":1707392166475,"isSubmit":"false","href":"https://www.fireflyz.com.my/my/en/home.html","hideInMobile":"false","ctaSizing":"auto","jcr:lastModified":1716946166029,"ctaText":"Check 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conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EIn general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service.\u003C/li\u003E\r\n\u003Cli\u003EThe following groups are not eligible for the Neighbour-Free Seat:\u003Col\u003E\r\n\u003Cli\u003EAll un-ticketed/standby passengers.\u003C/li\u003E\r\n\u003Cli\u003EChildren traveling alone (unaccompanied minor/UMNR).\u003C/li\u003E\r\n\u003Cli\u003EPassengers with disabilities/special needs.\u003C/li\u003E\r\n\u003Cli\u003EGroup bookings (more than 9 passengers under the same booking).\u003C/li\u003E\r\n\u003Cli\u003EFacility seats such as infant or bassinet seats.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EHow does the offering process work?\u003Cbr\u003E\r\n \u003C/b\u003EThe offering process allows passengers to submit offers for empty seats adjacent to their own. Passengers can specify their desired amount and submit their offers through our online platform or mobile app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I make an offer for multiple empty seats at once?\u003Cbr\u003E\r\n \u003C/b\u003EYes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is accepted, the adjacent seat(s) will be reserved for you. You will be notified of the acceptance, and the corresponding amount will be charged to your selected payment method.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is not accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is not accepted, the adjacent seat(s) will remain available for other passengers to book or submit their Neighbour-Free Seat offer(s). You will not be charged, and you can continue to enjoy your flight with your seat auto assigned upon check-in.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a minimum offer amount?\u003Cbr\u003E\r\n \u003C/b\u003EYes, there is a minimum offer amount required for submission. This minimum amount ensures that offers are reflective of the value of the empty seat(s). On the Neighbour-Free Seat portal, passengers can use a bidding slider to input their offers. Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. However, the availability of seats for offering may vary depending on factors such as flight demand and seat availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any additional fees or charges associated with successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EIn addition to the offered amount, successful offers may be subject to applicable taxes, fees, or surcharges. These additional charges, if any, will be clearly communicated to passengers before the offer submission is finalised.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if the adjacent seat I submitted an offer for becomes occupied before my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf the adjacent seat you made an offer for becomes occupied before your offer is accepted, your offer will be automatically voided, and you will not be charged. You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. Any additional baggage beyond your original allowance would need to be purchased separately according to the airline's policies.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I check my eligibility for Neighbour Free Seats if I haven't received an email?\u003Cbr\u003E\r\n \u003C/b\u003EIf you haven't received an email regarding Neighbour-Free Seats after you have placed a booking, you can still verify your eligibility and submit offers through the Neighbour-Free Seat portal. Access the Neighbour-Free Seat portal directly via Firefly’s website, look for the Neighbour-Free Seat section where you can input your booking details to check eligibility and proceed with making your offers for empty seats.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if there are no empty seats available for offering on my flight?\u003Cbr\u003E\r\n \u003C/b\u003EIf there are no empty seats available for offering on your flight, your offer will not be accepted, and you will not be charged. 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These meals are served onboard during the flight.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I pre-book a hot meal for my Firefly flight?\u003C/b\u003E\u003Cbr\u003E\r\nYou can pre-book a hot meal for your Firefly flight during the booking process on the Firefly website or mobile application, or through the Firefly ‘Manage My Booking’ portal once the ticket booking has been made\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase a pre-booked meal for any Firefly flight?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are available on all Firefly jet-operated Boeing 737-800 routes with a flight duration of more than seventy-five (75) minutes. However, pre-booked meals are not available on ATR routes or flights with a duration of less than seventy-five (75) minutes. Refreshments will be provided complimentary for all sectors.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat types of meals are available for pre-booking?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are exclusively for hot meals, while snacks and beverages are available for purchase on board only. The Buy on Board (BoB) service includes snacks, beverages, and available selected hot meals which is only applicable to jet-operated Boeing 737-800 flights. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book a meal?\u003Cbr\u003E\r\n \u003C/b\u003EThe costs of pre-booked meals vary depending on the menu and the flight route. 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You can view the prices which includes Sales and Service Tax (SST) during the booking process. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book a meal for someone else, such as a family member or friend travelling with me?\u003C/b\u003E\u003Cbr\u003E\r\nYes, you can pre-book a meal for someone else under Firefly ‘Manage My Booking’ once ticket booking has been made, provided you have their booking details\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for pre-booking meals before my flight? \u003Cbr\u003E\r\n \u003C/b\u003EYes, the deadline for pre-booking meals is twenty-four (24) hours before the scheduled departure time. Within that timeframe, you can select from our full menu. 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The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. 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Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EHow does the offering process work?\u003Cbr\u003E\r\n \u003C/b\u003EThe offering process allows passengers to submit offers for empty seats adjacent to their own. 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You will be notified of the acceptance, and the corresponding amount will be charged to your selected payment method.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is not accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is not accepted, the adjacent seat(s) will remain available for other passengers to book or submit their Neighbour-Free Seat offer(s). You will not be charged, and you can continue to enjoy your flight with your seat auto assigned upon check-in.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a minimum offer amount?\u003Cbr\u003E\r\n \u003C/b\u003EYes, there is a minimum offer amount required for submission. This minimum amount ensures that offers are reflective of the value of the empty seat(s). On the Neighbour-Free Seat portal, passengers can use a bidding slider to input their offers. Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. However, the availability of seats for offering may vary depending on factors such as flight demand and seat availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any additional fees or charges associated with successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EIn addition to the offered amount, successful offers may be subject to applicable taxes, fees, or surcharges. These additional charges, if any, will be clearly communicated to passengers before the offer submission is finalised.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if the adjacent seat I submitted an offer for becomes occupied before my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf the adjacent seat you made an offer for becomes occupied before your offer is accepted, your offer will be automatically voided, and you will not be charged. You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. Any additional baggage beyond your original allowance would need to be purchased separately according to the airline's policies.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I check my eligibility for Neighbour Free Seats if I haven't received an email?\u003Cbr\u003E\r\n \u003C/b\u003EIf you haven't received an email regarding Neighbour-Free Seats after you have placed a booking, you can still verify your eligibility and submit offers through the Neighbour-Free Seat portal. Access the Neighbour-Free Seat portal directly via Firefly’s website, look for the Neighbour-Free Seat section where you can input your booking details to check eligibility and proceed with making your offers for empty seats.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if there are no empty seats available for offering on my flight?\u003Cbr\u003E\r\n \u003C/b\u003EIf there are no empty seats available for offering on your flight, your offer will not be accepted, and you will not be charged. 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It is not available on codeshare flights.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EExtra Baggage\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E Preferred Seat Selection\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Preferred seats are located near the entry and exit points of the aircraft. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. Prices are quoted in the local currency based on the applicable Point-of-Sale (POS) and are subject to applicable Sales and Service Tax (SST).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFlySmarter Bundle is not available for purchase in the following circumstances:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers purchasing Saver or Flex Fare Brands\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have purchased seat selection separately\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have reached the maximum baggage weight limit of 40kg per passenger\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Children travelling alone or unaccompanied minors (UMNR).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers under group bookings (more than 9 persons).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers travelling on flights not operated by Firefly or flights operated by a codeshare partner.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers selecting Preferred seats located at Emergency exit rows. Please refer to this \u003Ca href=\"https://www.fireflyz.com.my/my/en/terms-and-conditions.html\"\u003Elink\u003C/a\u003E for Emergency Exit Seat requirements.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle purchase will be indicated on the boarding pass through the Special Service Request code(s). \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is non-transferable and non-exchangeable between flights or passengers.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003ERefund policy for the FlySmarter Bundle is as follows: \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Non-refundable for voluntary changes or cancellations\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refundable for involuntary changes or cancellations, such as flight disruptions, if the FlySmarter Bundle cannot be transferred to the new flight or if the passenger chooses not to proceed with the new flight. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EIn the event Firefly is not able to provide any ancillary portion or the entire purchased FlySmarter Bundle for any reason whatsoever, Firefly will offer a suitable alternative or provide a refund. Except for the agreed alternative or refund of the price for such part or the entire purchased FlySmarter Bundle (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damage suffered or incurred by passengers due to Firefly’s failure to provide the affected ancillary portion of the purchased FlySmarter Bundle. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFirefly reserves the right to modify these terms and conditions at its sole discretion, with or without prior notice. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFor inquiries regarding the Firefly FlySmarter Bundle, passengers may contact us through the Live Chat at https://www.fireflyz.com.my/my/en/support.html or submit a request through the Customer Feedback Form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850641623,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EWhat is FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is a combination of FY Preferred seat selection and 5kg Extra Baggage Allowance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase during the flight booking process, as well as after booking via the Firefly website, mobile app, or web. It can also be purchased offline through FY Live Chat or at the Airport Ticket Office. They are available for purchase through the Basic fare brand for up to two (2) hours before departure.   \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase under the Basic fare brand on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book the FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle varies depending on routes and is subject to tax. You can view the prices during the booking process on the Firefly website, mobile app or web.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle for someone else, such as a family member or friend travelling with me? \u003C/b\u003E\u003Cbr\u003E\r\nYes, you can purchase the FlySmarter Bundle for someone else under Firefly’s ‘My Booking’ once the ticket booking has been made, provided you have their booking details. The passenger must have purchased the Basic fare brand, with no preferred seat purchased beforehand, and must not have reached the maximum baggage weight limit of 40kg per passenger.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for purchasing the FY FlySmarter Bundle before my flight?  \u003C/b\u003EYes, the deadline for purchase is two (2) hours before the scheduled departure time. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I add Extra Baggage after I have purchased FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EYes, you can purchase Extra Baggage if the baggage allowance per pax has not reached the maximum limit of 40kg.\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850880042,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"divider_copy_50542312":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","desktopTopSpacing":"0px","mobileBottomSpacing":"0px","colour":"#CED8DD","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","length":"80%","jcr:created":1703780361685,"desktopBottomSpacing":"0px","mobileTopSpacing":"0px","jcr:lastModified":1703780366823,"sling:resourceType":"mh/components/divider"},"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","mobileVerticalGap":"20","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714644959917,"hideInMobile":"false","jcr:lastModified":1714644971018,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"}}},"anchor-navigation-parsys-6":{"jcr:primaryType":"nt:unstructured","anchor_navigation_pa":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","mh_layout_container_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784440080,"jcr:lastModified":1703784440080,"sling:resourceType":"mh/components/mh-layout-container","cq:styleIds":["1663671116094"],"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784481119,"hideInMobile":"false","jcr:lastModified":1703784489162,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"text_copy_copy_copy_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703778999003,"text":"\u003Ch2 style=\"text-align: center;\"\u003EPortable devices onboard\u003C/h2\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703784526377,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784481119,"hideInMobile":"false","jcr:lastModified":1703784489162,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"column_control_copy_":{"jcr:primaryType":"nt:unstructured","columnType":"variant-5","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","enableGutter":"false","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703779082270,"hideInMobile":"false","jcr:lastModified":1703782165544,"hideInDesktop":"false","sling:resourceType":"mh/components/column-control","mobileVariation":"stack-retain","mh-layout-container-parsys-1":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","image":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","fileReference":"/content/dam/firefly/my/en/plan-a-trip/travel-information/gate-to-gate.jpg","isRoundedEdge":"true","iconStyle":"regular","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","dimension":"original","imageType":"image","jcr:created":1703779028644,"alt":"Portable devices onboard","jcr:lastModified":1703784602246,"sling:resourceType":"mh/components/image","alignment":"center"},"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"text_copy_copy_copy_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703778999003,"text":"\u003Ch5\u003EGate-to-Gate WiFi Connectivity & PED Utilization\u003C/h5\u003E\r\n\u003Cp\u003E\u003Cb\u003EElectronic devices on board\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EFlight mode\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EStarting from 1 Jul 2023, all passengers are allowed to keep their portable electronic devices (PED) on flight mode even during take-off and landing. However, your PED must be kept on flight mode throughout your journey, but you are free to turn on your Wi-Fi and Bluetooth.\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785239986,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"}}},"accordion":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784717437,"type":"single","hideInMobile":"false","jcr:lastModified":1703784728833,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"What electronic devices are allowed during the flight?","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003E\u003Cb\u003ESmall portable electronic devices (Small PED)\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EThese are hand-held devices that are stowable in the seat pocket. The following list of devices can only be used on flight mode inflight, during taxi, take-off, cruising, and landing:\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785188227,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"image":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","fileReference":"/content/dam/firefly/my/en/plan-a-trip/travel-information/gate2gate-image1.png","isRoundedEdge":"false","iconStyle":"regular","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","dimension":"original","imageType":"image","jcr:created":1703784835449,"alt":"Small portable electronic devices (Small PED)","jcr:lastModified":1703784962353,"sling:resourceType":"mh/components/image","alignment":"left"},"empty_gap_copy_copy_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"text_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003E\u003Ci\u003EOnce you have switched your devices to flight mode, you are free to turn on your Wi-Fi and Bluetooth.\u003C/i\u003E\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703784918520,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy_copy__1719759063":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"divider":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","desktopTopSpacing":"0px","mobileBottomSpacing":"0px","colour":"#CED8DD","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","length":"100%","jcr:created":1703785112472,"desktopBottomSpacing":"0px","mobileTopSpacing":"0px","jcr:lastModified":1703785164251,"sling:resourceType":"mh/components/divider"},"text_copy_1996326628":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003E\u003Cb\u003ELarge portable electronic devices (Large PED)\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EThese are items that weigh more than 1kg and may be placed on the lap or tray table. The following list of devices must be switched off and stowed away securely during taxi, take-off and landing:\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785196000,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy_copy__1324497861":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"image_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","fileReference":"/content/dam/firefly/my/en/plan-a-trip/travel-information/gate2gate-image3.png","isRoundedEdge":"false","iconStyle":"regular","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","dimension":"original","imageType":"image","jcr:created":1703784835449,"alt":"Small portable electronic devices (Small PED)","jcr:lastModified":1703785090170,"sling:resourceType":"mh/components/image","alignment":"center"},"empty_gap_copy_copy__1850427590":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"text_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003E\u003Ci\u003EHowever, you are allowed to use these devices on flight mode inflight and while cruising.\u003C/i\u003E\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785132587,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784717437,"type":"single","hideInMobile":"false","jcr:lastModified":1703785282463,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"What devices are strictly prohibited?","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003EThe following list of devices are strictly prohibited for use at all times:\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785291242,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"image":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","fileReference":"/content/dam/firefly/my/en/plan-a-trip/travel-information/gate2gate-image5.png","isRoundedEdge":"false","iconStyle":"regular","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","dimension":"original","imageType":"image","jcr:created":1703784835449,"alt":"Strictly prohibited 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The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645109804,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Terms and conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe Firefly FlySmarter Bundle comprises Preferred seat selection and 5kg Extra Baggage allowance. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is available on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EExtra Baggage\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E Preferred Seat Selection\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Preferred seats are located near the entry and exit points of the aircraft. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. Prices are quoted in the local currency based on the applicable Point-of-Sale (POS) and are subject to applicable Sales and Service Tax (SST).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFlySmarter Bundle is not available for purchase in the following circumstances:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers purchasing Saver or Flex Fare Brands\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have purchased seat selection separately\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have reached the maximum baggage weight limit of 40kg per passenger\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Children travelling alone or unaccompanied minors (UMNR).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers under group bookings (more than 9 persons).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers travelling on flights not operated by Firefly or flights operated by a codeshare partner.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers selecting Preferred seats located at Emergency exit rows. Please refer to this \u003Ca href=\"https://www.fireflyz.com.my/my/en/terms-and-conditions.html\"\u003Elink\u003C/a\u003E for Emergency Exit Seat requirements.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle purchase will be indicated on the boarding pass through the Special Service Request code(s). \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is non-transferable and non-exchangeable between flights or passengers.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003ERefund policy for the FlySmarter Bundle is as follows: \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Non-refundable for voluntary changes or cancellations\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refundable for involuntary changes or cancellations, such as flight disruptions, if the FlySmarter Bundle cannot be transferred to the new flight or if the passenger chooses not to proceed with the new flight. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EIn the event Firefly is not able to provide any ancillary portion or the entire purchased FlySmarter Bundle for any reason whatsoever, Firefly will offer a suitable alternative or provide a refund. Except for the agreed alternative or refund of the price for such part or the entire purchased FlySmarter Bundle (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damage suffered or incurred by passengers due to Firefly’s failure to provide the affected ancillary portion of the purchased FlySmarter Bundle. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFirefly reserves the right to modify these terms and conditions at its sole discretion, with or without prior notice. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFor inquiries regarding the Firefly FlySmarter Bundle, passengers may contact us through the Live Chat at https://www.fireflyz.com.my/my/en/support.html or submit a request through the Customer Feedback Form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850641623,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EWhat is FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is a combination of FY Preferred seat selection and 5kg Extra Baggage Allowance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase during the flight booking process, as well as after booking via the Firefly website, mobile app, or web. It can also be purchased offline through FY Live Chat or at the Airport Ticket Office. They are available for purchase through the Basic fare brand for up to two (2) hours before departure.   \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase under the Basic fare brand on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book the FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle varies depending on routes and is subject to tax. You can view the prices during the booking process on the Firefly website, mobile app or web.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle for someone else, such as a family member or friend travelling with me? \u003C/b\u003E\u003Cbr\u003E\r\nYes, you can purchase the FlySmarter Bundle for someone else under Firefly’s ‘My Booking’ once the ticket booking has been made, provided you have their booking details. The passenger must have purchased the Basic fare brand, with no preferred seat purchased beforehand, and must not have reached the maximum baggage weight limit of 40kg per passenger.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for purchasing the FY FlySmarter Bundle before my flight?  \u003C/b\u003EYes, the deadline for purchase is two (2) hours before the scheduled departure time. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I add Extra Baggage after I have purchased FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EYes, you can purchase Extra Baggage if the baggage allowance per pax has not reached the maximum limit of 40kg.\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850880042,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"divider_copy_50542312":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","desktopTopSpacing":"0px","mobileBottomSpacing":"0px","colour":"#CED8DD","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","length":"80%","jcr:created":1703780361685,"desktopBottomSpacing":"0px","mobileTopSpacing":"0px","jcr:lastModified":1703780366823,"sling:resourceType":"mh/components/divider"},"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","mobileVerticalGap":"20","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714644959917,"hideInMobile":"false","jcr:lastModified":1714644971018,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"}},"/content/firefly/ph/en/plan-a-trip/travel-information/jcr:content/root/responsivegrid/anchor_navigation_818327920/anchor-navigation-parsys-1/mh_layout_container_/accordion/accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EIn general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service.\u003C/li\u003E\r\n\u003Cli\u003EThe following groups are not eligible for the Neighbour-Free Seat:\u003Col\u003E\r\n\u003Cli\u003EAll un-ticketed/standby passengers.\u003C/li\u003E\r\n\u003Cli\u003EChildren traveling alone (unaccompanied minor/UMNR).\u003C/li\u003E\r\n\u003Cli\u003EPassengers with disabilities/special needs.\u003C/li\u003E\r\n\u003Cli\u003EGroup bookings (more than 9 passengers under the same booking).\u003C/li\u003E\r\n\u003Cli\u003EFacility seats such as infant or bassinet seats.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. 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However, your hand carry must fall within the size limitations of 56cm (length) x 36cm (width) x 23cm 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Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EHow does the offering process work?\u003Cbr\u003E\r\n \u003C/b\u003EThe offering process allows passengers to submit offers for empty seats adjacent to their own. Passengers can specify their desired amount and submit their offers through our online platform or mobile app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I make an offer for multiple empty seats at once?\u003Cbr\u003E\r\n \u003C/b\u003EYes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is accepted, the adjacent seat(s) will be reserved for you. You will be notified of the acceptance, and the corresponding amount will be charged to your selected payment method.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is not accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is not accepted, the adjacent seat(s) will remain available for other passengers to book or submit their Neighbour-Free Seat offer(s). You will not be charged, and you can continue to enjoy your flight with your seat auto assigned upon check-in.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a minimum offer amount?\u003Cbr\u003E\r\n \u003C/b\u003EYes, there is a minimum offer amount required for submission. This minimum amount ensures that offers are reflective of the value of the empty seat(s). On the Neighbour-Free Seat portal, passengers can use a bidding slider to input their offers. Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. However, the availability of seats for offering may vary depending on factors such as flight demand and seat availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any additional fees or charges associated with successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EIn addition to the offered amount, successful offers may be subject to applicable taxes, fees, or surcharges. These additional charges, if any, will be clearly communicated to passengers before the offer submission is finalised.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if the adjacent seat I submitted an offer for becomes occupied before my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf the adjacent seat you made an offer for becomes occupied before your offer is accepted, your offer will be automatically voided, and you will not be charged. You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. Any additional baggage beyond your original allowance would need to be purchased separately according to the airline's policies.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I check my eligibility for Neighbour Free Seats if I haven't received an email?\u003Cbr\u003E\r\n \u003C/b\u003EIf you haven't received an email regarding Neighbour-Free Seats after you have placed a booking, you can still verify your eligibility and submit offers through the Neighbour-Free Seat portal. Access the Neighbour-Free Seat portal directly via Firefly’s website, look for the Neighbour-Free Seat section where you can input your booking details to check eligibility and proceed with making your offers for empty seats.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if there are no empty seats available for offering on my flight?\u003Cbr\u003E\r\n \u003C/b\u003EIf there are no empty seats available for offering on your flight, your offer will not be accepted, and you will not be charged. 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Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. 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Conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EFirefly in-flight meals consist of pre-booked hot meals and Food and Beverage (F&B) products.\u003C/li\u003E\r\n\u003Cli\u003E Pre-booked meals are exclusively for hot meals, while F&B products comprises snacks and beverages which are available for purchase on board only through the Buy on Board (BoB) service.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meals can be purchased both during the booking process and post booking through the Firefly website, and the mobile application. They are available for purchase up to twenty-four (24) hours before departure. Within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking onli\u003C/li\u003E\r\n\u003Cli\u003E The pre-booked meals are available across all Firefly fare brands: Saver, Basic, and Flex.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meals and BoB F&B products are available for purchase on all Firefly flights operated by Boeing 737-800. There are no pre-booked meals or BoB service for Firefly flights operated by ATR. Refreshments will be provided complimentary for all Firefly flights.\u003C/li\u003E\r\n\u003Cli\u003EThere are no limitations or restrictions in terms of booking eligibility for purchasing pre-booked meals and BoB F&B products; both are available for purchase for all ticketed passengers.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meal purchase will be indicated on the boarding pass through the Special Service Request code(s).\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meal is transferable between flights and exchangeable if the change request is made more than twenty-four (24) hours before flight departure. The pre-booked meals are non-transferable between passengers. In the event that the exchanged meal is of a higher price, the passengers shall be responsible for paying the difference in price. The exchange is subject to the availability of the replacement meal. \u003C/li\u003E\r\n\u003Cli\u003EAll purchase of BoB items can only be made in cash using Malaysian Ringgit (MYR).\u003C/li\u003E\r\n\u003Cli\u003ERefund policy for the in-flight meals: In cases of voluntary actions, the meals are non\u0002refundable. However, in cases of involuntary actions, such as flight disruptions, the meals will be transferred to the new flight. If the meal is not transferred to the new flight or if the passenger chooses not to proceed with the new flight, the meals are refundable. Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html \u003C/li\u003E\r\n\u003Cli\u003EStarting from 1st of June 2024, Firefly will introduce a new set of refreshed in-flight meals. This includes a menu revamp of pre-booked hot meals, accompanied by new additions of F&B products to the BoB service. Upon introducing the meal refresh, passengers with meals from the previous menu for their pre-booked meals will continue to be served as usual. However, passengers who have pre-booked meals from the previous menu (excluding Nasi Lemak and Chicken Rice) for flights from 1 October 2024 onwards will have their meals automatically changed to the signature Nasi Lemak with Chicken Rendang. Passengers will be entitled to refunds if they prefer another menu instead\u003C/li\u003E\r\n\u003Cli\u003EIn the case of failure to serve the pre-booked meal, the passengers shall be entitled for a meal substitution of the same price or refund of the price for the pre-booked meal. Except for the meal substitution or refund of the price for the pre-booked meal (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damages suffered or incurred by the passengers for Firefly’s failure to serve the pre-booked meal.\u003C/li\u003E\r\n\u003Cli\u003EFor inquiries about Firefly in-flight meals, passengers may contact us through the live chat at https://www.fireflyz.com.my/my/en/support.html or customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1716866412082,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy_copy_1847282339":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1716866611138,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Firefly In-Flight Meals Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EWhat are pre-booked meals?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are hot meals that passengers can pre-order before their flight with Firefly. These meals are served onboard during the flight.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I pre-book a hot meal for my Firefly flight?\u003C/b\u003E\u003Cbr\u003E\r\nYou can pre-book a hot meal for your Firefly flight during the booking process on the Firefly website or mobile application, or through the Firefly ‘Manage My Booking’ portal once the ticket booking has been made\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase a pre-booked meal for any Firefly flight?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are available on all Firefly jet-operated Boeing 737-800 routes with a flight duration of more than seventy-five (75) minutes. However, pre-booked meals are not available on ATR routes or flights with a duration of less than seventy-five (75) minutes. Refreshments will be provided complimentary for all sectors.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat types of meals are available for pre-booking?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are exclusively for hot meals, while snacks and beverages are available for purchase on board only. The Buy on Board (BoB) service includes snacks, beverages, and available selected hot meals which is only applicable to jet-operated Boeing 737-800 flights. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book a meal?\u003Cbr\u003E\r\n \u003C/b\u003EThe costs of pre-booked meals vary depending on the menu and the flight route. You can view the prices which includes Sales and Service Tax (SST) during the booking process. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book a meal for someone else, such as a family member or friend travelling with me?\u003C/b\u003E\u003Cbr\u003E\r\nYes, you can pre-book a meal for someone else under Firefly ‘Manage My Booking’ once ticket booking has been made, provided you have their booking details\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for pre-booking meals before my flight? \u003Cbr\u003E\r\n \u003C/b\u003EYes, the deadline for pre-booking meals is twenty-four (24) hours before the scheduled departure time. Within that timeframe, you can select from our full menu. However, within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking online.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my pre-booked meal? \u003C/b\u003E\u003Cbr\u003E\r\nCancellation of pre-booked meals are not allowed once payment has been made. Changes to pre-booked meals may be possible up to twenty-four (24) hours before the flight departure. For assistance, passengers can reach out to us via https://www.fireflyz.com.my/my/en/support/customer-feedback.htm\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat if I have any dietary restrictions or special meal preferences? \u003C/b\u003E\u003Cbr\u003E\r\nFirefly does not offer special meal options for passengers with dietary restrictions or preferences such as vegan or gluten-free meals. However, there is a vegetarian meal available in the pre-booked meals menu, and all meals are halal.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book meals for group bookings? \u003Cbr\u003E\r\n \u003C/b\u003EYes, you can pre-book meals for group bookings. Passengers have the option to pre-book their meals either during the group booking process via email at groups@fireflyz.com or post ticket booking through Manage My Booking on the Firefly website or mobile application.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat food and beverage options are available for purchase on board? \u003Cbr\u003E\r\n \u003C/b\u003EThere is a selection of snacks, instant noodles, bottled mineral water, sachet drinks, and canned drinks. Options include Tapping Tapir, a premium Malaysian soda brand; Mamee Chef, renowned for its unique and exciting instant noodles; Nongshim Cup Ramyun Noodle Soup; Tong Garden Baked Nuts & Dried Fruits; and Sabah Tea 3 in 1 Milk Classic Tea\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I purchase items on board? Is cash accepted, or is it card-only?\u003C/b\u003E\u003Cbr\u003E\r\nCurrently payment can only be made in cash using Malaysian Ringgit (MYR) for purchases on board, with no provision for card payments\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any alcoholic beverages available for purchase, and what are the restrictions? \u003Cbr\u003E\r\n \u003C/b\u003EAlcoholic beverages are not available for purchase on all Firefly flights, and outside food or drinks are not permitted.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre the food and beverage options different for the Buy on Board service between ATR and jet-operated Boeing 737-800 flights?\u003Cbr\u003E\r\n \u003C/b\u003EThe Buy on Board service is exclusively available for Firefly's jet-operated flights operated by Boeing 737-800, with standardised options across all flights. Flights operated by ATR, however, are only served refreshments.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat is the policy on bringing outside food and beverages onto the flight?\u003Cbr\u003E\r\n \u003C/b\u003EOutside food and beverages are not permitted on any Firefly flights.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any complimentary snacks or drinks offered during the flight, or is everything for purchase only?\u003C/b\u003E\u003Cbr\u003E\r\nOn all Firefly flights, whether they are jet or ATR operated, passengers are provided with complimentary refreshments. These include Famous Amos cookies, salted peanuts, and a 250ml bottle of mineral water.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens to my pre-booked meals from the previous menu? \u003Cbr\u003E\r\n \u003C/b\u003EIf you are travelling between 1 June and 30 September 2024, you will still receive the same menu. 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It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. 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The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EHow does the offering process work?\u003Cbr\u003E\r\n \u003C/b\u003EThe offering process allows passengers to submit offers for empty seats adjacent to their own. Passengers can specify their desired amount and submit their offers through our online platform or mobile app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I make an offer for multiple empty seats at once?\u003Cbr\u003E\r\n \u003C/b\u003EYes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is accepted, the adjacent seat(s) will be reserved for you. You will be notified of the acceptance, and the corresponding amount will be charged to your selected payment method.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is not accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is not accepted, the adjacent seat(s) will remain available for other passengers to book or submit their Neighbour-Free Seat offer(s). You will not be charged, and you can continue to enjoy your flight with your seat auto assigned upon check-in.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a minimum offer amount?\u003Cbr\u003E\r\n \u003C/b\u003EYes, there is a minimum offer amount required for submission. This minimum amount ensures that offers are reflective of the value of the empty seat(s). On the Neighbour-Free Seat portal, passengers can use a bidding slider to input their offers. Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. However, the availability of seats for offering may vary depending on factors such as flight demand and seat availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any additional fees or charges associated with successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EIn addition to the offered amount, successful offers may be subject to applicable taxes, fees, or surcharges. These additional charges, if any, will be clearly communicated to passengers before the offer submission is finalised.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if the adjacent seat I submitted an offer for becomes occupied before my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf the adjacent seat you made an offer for becomes occupied before your offer is accepted, your offer will be automatically voided, and you will not be charged. You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. Any additional baggage beyond your original allowance would need to be purchased separately according to the airline's policies.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I check my eligibility for Neighbour Free Seats if I haven't received an email?\u003Cbr\u003E\r\n \u003C/b\u003EIf you haven't received an email regarding Neighbour-Free Seats after you have placed a booking, you can still verify your eligibility and submit offers through the Neighbour-Free Seat portal. Access the Neighbour-Free Seat portal directly via Firefly’s website, look for the Neighbour-Free Seat section where you can input your booking details to check eligibility and proceed with making your offers for empty seats.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if there are no empty seats available for offering on my flight?\u003Cbr\u003E\r\n \u003C/b\u003EIf there are no empty seats available for offering on your flight, your offer will not be accepted, and you will not be charged. 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If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. 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The exchange is subject to the availability of the replacement meal. \u003C/li\u003E\r\n\u003Cli\u003EAll purchase of BoB items can only be made in cash using Malaysian Ringgit (MYR).\u003C/li\u003E\r\n\u003Cli\u003ERefund policy for the in-flight meals: In cases of voluntary actions, the meals are non\u0002refundable. However, in cases of involuntary actions, such as flight disruptions, the meals will be transferred to the new flight. If the meal is not transferred to the new flight or if the passenger chooses not to proceed with the new flight, the meals are refundable. Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html \u003C/li\u003E\r\n\u003Cli\u003EStarting from 1st of June 2024, Firefly will introduce a new set of refreshed in-flight meals. This includes a menu revamp of pre-booked hot meals, accompanied by new additions of F&B products to the BoB service. 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Refreshments will be provided complimentary for all sectors.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat types of meals are available for pre-booking?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are exclusively for hot meals, while snacks and beverages are available for purchase on board only. The Buy on Board (BoB) service includes snacks, beverages, and available selected hot meals which is only applicable to jet-operated Boeing 737-800 flights. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book a meal?\u003Cbr\u003E\r\n \u003C/b\u003EThe costs of pre-booked meals vary depending on the menu and the flight route. You can view the prices which includes Sales and Service Tax (SST) during the booking process. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book a meal for someone else, such as a family member or friend travelling with me?\u003C/b\u003E\u003Cbr\u003E\r\nYes, you can pre-book a meal for someone else under Firefly ‘Manage My Booking’ once ticket booking has been made, provided you have their booking details\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for pre-booking meals before my flight? \u003Cbr\u003E\r\n \u003C/b\u003EYes, the deadline for pre-booking meals is twenty-four (24) hours before the scheduled departure time. Within that timeframe, you can select from our full menu. However, within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking online.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my pre-booked meal? \u003C/b\u003E\u003Cbr\u003E\r\nCancellation of pre-booked meals are not allowed once payment has been made. Changes to pre-booked meals may be possible up to twenty-four (24) hours before the flight departure. For assistance, passengers can reach out to us via https://www.fireflyz.com.my/my/en/support/customer-feedback.htm\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat if I have any dietary restrictions or special meal preferences? \u003C/b\u003E\u003Cbr\u003E\r\nFirefly does not offer special meal options for passengers with dietary restrictions or preferences such as vegan or gluten-free meals. However, there is a vegetarian meal available in the pre-booked meals menu, and all meals are halal.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book meals for group bookings? \u003Cbr\u003E\r\n \u003C/b\u003EYes, you can pre-book meals for group bookings. Passengers have the option to pre-book their meals either during the group booking process via email at groups@fireflyz.com or post ticket booking through Manage My Booking on the Firefly website or mobile application.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat food and beverage options are available for purchase on board? \u003Cbr\u003E\r\n \u003C/b\u003EThere is a selection of snacks, instant noodles, bottled mineral water, sachet drinks, and canned drinks. Options include Tapping Tapir, a premium Malaysian soda brand; Mamee Chef, renowned for its unique and exciting instant noodles; Nongshim Cup Ramyun Noodle Soup; Tong Garden Baked Nuts & Dried Fruits; and Sabah Tea 3 in 1 Milk Classic Tea\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I purchase items on board? 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Flights operated by ATR, however, are only served refreshments.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat is the policy on bringing outside food and beverages onto the flight?\u003Cbr\u003E\r\n \u003C/b\u003EOutside food and beverages are not permitted on any Firefly flights.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any complimentary snacks or drinks offered during the flight, or is everything for purchase only?\u003C/b\u003E\u003Cbr\u003E\r\nOn all Firefly flights, whether they are jet or ATR operated, passengers are provided with complimentary refreshments. These include Famous Amos cookies, salted peanuts, and a 250ml bottle of mineral water.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens to my pre-booked meals from the previous menu? \u003Cbr\u003E\r\n \u003C/b\u003EIf you are travelling between 1 June and 30 September 2024, you will still receive the same menu. 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Passengers can specify their desired amount and submit their offers through our online platform or mobile app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I make an offer for multiple empty seats at once?\u003Cbr\u003E\r\n \u003C/b\u003EYes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is accepted, the adjacent seat(s) will be reserved for you. 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Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. 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You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. 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conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EIn general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service.\u003C/li\u003E\r\n\u003Cli\u003EThe following groups are not eligible for the Neighbour-Free Seat:\u003Col\u003E\r\n\u003Cli\u003EAll un-ticketed/standby passengers.\u003C/li\u003E\r\n\u003Cli\u003EChildren traveling alone (unaccompanied minor/UMNR).\u003C/li\u003E\r\n\u003Cli\u003EPassengers with disabilities/special needs.\u003C/li\u003E\r\n\u003Cli\u003EGroup bookings (more than 9 passengers under the same booking).\u003C/li\u003E\r\n\u003Cli\u003EFacility seats such as infant or bassinet seats.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EHow does the offering process work?\u003Cbr\u003E\r\n \u003C/b\u003EThe offering process allows passengers to submit offers for empty seats adjacent to their own. Passengers can specify their desired amount and submit their offers through our online platform or mobile app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I make an offer for multiple empty seats at once?\u003Cbr\u003E\r\n \u003C/b\u003EYes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is accepted, the adjacent seat(s) will be reserved for you. You will be notified of the acceptance, and the corresponding amount will be charged to your selected payment method.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is not accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is not accepted, the adjacent seat(s) will remain available for other passengers to book or submit their Neighbour-Free Seat offer(s). You will not be charged, and you can continue to enjoy your flight with your seat auto assigned upon check-in.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a minimum offer amount?\u003Cbr\u003E\r\n \u003C/b\u003EYes, there is a minimum offer amount required for submission. This minimum amount ensures that offers are reflective of the value of the empty seat(s). On the Neighbour-Free Seat portal, passengers can use a bidding slider to input their offers. Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. However, the availability of seats for offering may vary depending on factors such as flight demand and seat availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any additional fees or charges associated with successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EIn addition to the offered amount, successful offers may be subject to applicable taxes, fees, or surcharges. These additional charges, if any, will be clearly communicated to passengers before the offer submission is finalised.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if the adjacent seat I submitted an offer for becomes occupied before my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf the adjacent seat you made an offer for becomes occupied before your offer is accepted, your offer will be automatically voided, and you will not be charged. You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. Any additional baggage beyond your original allowance would need to be purchased separately according to the airline's policies.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I check my eligibility for Neighbour Free Seats if I haven't received an email?\u003Cbr\u003E\r\n \u003C/b\u003EIf you haven't received an email regarding Neighbour-Free Seats after you have placed a booking, you can still verify your eligibility and submit offers through the Neighbour-Free Seat portal. Access the Neighbour-Free Seat portal directly via Firefly’s website, look for the Neighbour-Free Seat section where you can input your booking details to check eligibility and proceed with making your offers for empty seats.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if there are no empty seats available for offering on my flight?\u003Cbr\u003E\r\n \u003C/b\u003EIf there are no empty seats available for offering on your flight, your offer will not be accepted, and you will not be charged. 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It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645109804,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Terms and conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe Firefly FlySmarter Bundle comprises Preferred seat selection and 5kg Extra Baggage allowance. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is available on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EExtra Baggage\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E Preferred Seat Selection\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Preferred seats are located near the entry and exit points of the aircraft. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. Prices are quoted in the local currency based on the applicable Point-of-Sale (POS) and are subject to applicable Sales and Service Tax (SST).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFlySmarter Bundle is not available for purchase in the following circumstances:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers purchasing Saver or Flex Fare Brands\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have purchased seat selection separately\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have reached the maximum baggage weight limit of 40kg per passenger\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Children travelling alone or unaccompanied minors (UMNR).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers under group bookings (more than 9 persons).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers travelling on flights not operated by Firefly or flights operated by a codeshare partner.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers selecting Preferred seats located at Emergency exit rows. Please refer to this \u003Ca href=\"https://www.fireflyz.com.my/my/en/terms-and-conditions.html\"\u003Elink\u003C/a\u003E for Emergency Exit Seat requirements.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle purchase will be indicated on the boarding pass through the Special Service Request code(s). \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is non-transferable and non-exchangeable between flights or passengers.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003ERefund policy for the FlySmarter Bundle is as follows: \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Non-refundable for voluntary changes or cancellations\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refundable for involuntary changes or cancellations, such as flight disruptions, if the FlySmarter Bundle cannot be transferred to the new flight or if the passenger chooses not to proceed with the new flight. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EIn the event Firefly is not able to provide any ancillary portion or the entire purchased FlySmarter Bundle for any reason whatsoever, Firefly will offer a suitable alternative or provide a refund. Except for the agreed alternative or refund of the price for such part or the entire purchased FlySmarter Bundle (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damage suffered or incurred by passengers due to Firefly’s failure to provide the affected ancillary portion of the purchased FlySmarter Bundle. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFirefly reserves the right to modify these terms and conditions at its sole discretion, with or without prior notice. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFor inquiries regarding the Firefly FlySmarter Bundle, passengers may contact us through the Live Chat at https://www.fireflyz.com.my/my/en/support.html or submit a request through the Customer Feedback Form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850641623,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EWhat is FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is a combination of FY Preferred seat selection and 5kg Extra Baggage Allowance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase during the flight booking process, as well as after booking via the Firefly website, mobile app, or web. It can also be purchased offline through FY Live Chat or at the Airport Ticket Office. They are available for purchase through the Basic fare brand for up to two (2) hours before departure.   \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase under the Basic fare brand on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book the FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle varies depending on routes and is subject to tax. You can view the prices during the booking process on the Firefly website, mobile app or web.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle for someone else, such as a family member or friend travelling with me? \u003C/b\u003E\u003Cbr\u003E\r\nYes, you can purchase the FlySmarter Bundle for someone else under Firefly’s ‘My Booking’ once the ticket booking has been made, provided you have their booking details. The passenger must have purchased the Basic fare brand, with no preferred seat purchased beforehand, and must not have reached the maximum baggage weight limit of 40kg per passenger.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for purchasing the FY FlySmarter Bundle before my flight?  \u003C/b\u003EYes, the deadline for purchase is two (2) hours before the scheduled departure time. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I add Extra Baggage after I have purchased FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EYes, you can purchase Extra Baggage if the baggage allowance per pax has not reached the maximum limit of 40kg.\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850880042,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"divider_copy_50542312":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","desktopTopSpacing":"0px","mobileBottomSpacing":"0px","colour":"#CED8DD","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","length":"80%","jcr:created":1703780361685,"desktopBottomSpacing":"0px","mobileTopSpacing":"0px","jcr:lastModified":1703780366823,"sling:resourceType":"mh/components/divider"},"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","mobileVerticalGap":"20","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714644959917,"hideInMobile":"false","jcr:lastModified":1714644971018,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"}}},"anchor-navigation-parsys-6":{"jcr:primaryType":"nt:unstructured","anchor_navigation_pa":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","mh_layout_container_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784440080,"jcr:lastModified":1703784440080,"sling:resourceType":"mh/components/mh-layout-container","cq:styleIds":["1663671116094"],"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784481119,"hideInMobile":"false","jcr:lastModified":1703784489162,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"text_copy_copy_copy_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703778999003,"text":"\u003Ch2 style=\"text-align: center;\"\u003EPortable devices onboard\u003C/h2\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703784526377,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784481119,"hideInMobile":"false","jcr:lastModified":1703784489162,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"column_control_copy_":{"jcr:primaryType":"nt:unstructured","columnType":"variant-5","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","enableGutter":"false","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703779082270,"hideInMobile":"false","jcr:lastModified":1703782165544,"hideInDesktop":"false","sling:resourceType":"mh/components/column-control","mobileVariation":"stack-retain","mh-layout-container-parsys-1":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","image":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","fileReference":"/content/dam/firefly/my/en/plan-a-trip/travel-information/gate-to-gate.jpg","isRoundedEdge":"true","iconStyle":"regular","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","dimension":"original","imageType":"image","jcr:created":1703779028644,"alt":"Portable devices onboard","jcr:lastModified":1703784602246,"sling:resourceType":"mh/components/image","alignment":"center"},"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"text_copy_copy_copy_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703778999003,"text":"\u003Ch5\u003EGate-to-Gate WiFi Connectivity & PED Utilization\u003C/h5\u003E\r\n\u003Cp\u003E\u003Cb\u003EElectronic devices on board\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EFlight mode\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EStarting from 1 Jul 2023, all passengers are allowed to keep their portable electronic devices (PED) on flight mode even during take-off and landing. However, your PED must be kept on flight mode throughout your journey, but you are free to turn on your Wi-Fi and Bluetooth.\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785239986,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"}}},"accordion":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784717437,"type":"single","hideInMobile":"false","jcr:lastModified":1703784728833,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"What electronic devices are allowed during the flight?","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003E\u003Cb\u003ESmall portable electronic devices (Small PED)\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EThese are hand-held devices that are stowable in the seat pocket. The following list of devices can only be used on flight mode inflight, during taxi, take-off, cruising, and landing:\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785188227,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"image":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","fileReference":"/content/dam/firefly/my/en/plan-a-trip/travel-information/gate2gate-image1.png","isRoundedEdge":"false","iconStyle":"regular","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","dimension":"original","imageType":"image","jcr:created":1703784835449,"alt":"Small portable electronic devices (Small PED)","jcr:lastModified":1703784962353,"sling:resourceType":"mh/components/image","alignment":"left"},"empty_gap_copy_copy_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"text_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003E\u003Ci\u003EOnce you have switched your devices to flight mode, you are free to turn on your Wi-Fi and Bluetooth.\u003C/i\u003E\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703784918520,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy_copy__1719759063":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"divider":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","desktopTopSpacing":"0px","mobileBottomSpacing":"0px","colour":"#CED8DD","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","length":"100%","jcr:created":1703785112472,"desktopBottomSpacing":"0px","mobileTopSpacing":"0px","jcr:lastModified":1703785164251,"sling:resourceType":"mh/components/divider"},"text_copy_1996326628":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003E\u003Cb\u003ELarge portable electronic devices (Large PED)\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EThese are items that weigh more than 1kg and may be placed on the lap or tray table. The following list of devices must be switched off and stowed away securely during taxi, take-off and 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cruising.\u003C/i\u003E\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785132587,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784717437,"type":"single","hideInMobile":"false","jcr:lastModified":1703785282463,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"What devices are strictly prohibited?","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003EThe following list of devices are strictly prohibited for use at all times:\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785291242,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"image":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","fileReference":"/content/dam/firefly/my/en/plan-a-trip/travel-information/gate2gate-image5.png","isRoundedEdge":"false","iconStyle":"regular","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","dimension":"original","imageType":"image","jcr:created":1703784835449,"alt":"Strictly prohibited 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It is not available on codeshare flights.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EExtra Baggage\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E Preferred Seat Selection\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Preferred seats are located near the entry and exit points of the aircraft. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. 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better!\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745845758642,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_1406511863":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_arwin.goonasacharan@malaysiaairlines.com","mobileVerticalGap":"14","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1716881232021,"hideInMobile":"false","jcr:lastModified":1716882043348,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"14"},"cta_button_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"Redzuan","alignmentDesktop":"center","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","ctaLinkType":"self","isInsideBannerAA":"false","iconType":"icon-font-awesome-id","alignmentMobile":"center","jcr:created":1707392166475,"isSubmit":"false","href":"https://booking.fireflyz.com.my/RetrieveBooking.aspx","hideInMobile":"false","ctaSizing":"auto","jcr:lastModified":1745845931537,"ctaText":"Add to booking ","hideInDesktop":"false","sling:resourceType":"mh/components/cta-button","styleType":"primary","isExternalLink":"false"},"empty_gap_1383384170":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_arwin.goonasacharan@malaysiaairlines.com","mobileVerticalGap":"24","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1716881280394,"hideInMobile":"false","jcr:lastModified":1716882088009,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"24"},"accordion":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"true","jcr:lastModified":1745845818774,"hideInDesktop":"true","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Terms and conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EIn general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service.\u003C/li\u003E\r\n\u003Cli\u003EThe following groups are not eligible for the Neighbour-Free Seat:\u003Col\u003E\r\n\u003Cli\u003EAll un-ticketed/standby passengers.\u003C/li\u003E\r\n\u003Cli\u003EChildren traveling alone (unaccompanied minor/UMNR).\u003C/li\u003E\r\n\u003Cli\u003EPassengers with disabilities/special needs.\u003C/li\u003E\r\n\u003Cli\u003EGroup bookings (more than 9 passengers under the same booking).\u003C/li\u003E\r\n\u003Cli\u003EFacility seats such as infant or bassinet seats.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645109804,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Terms and conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe Firefly FlySmarter Bundle comprises Preferred seat selection and 5kg Extra Baggage allowance. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is available on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EExtra Baggage\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E Preferred Seat Selection\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Preferred seats are located near the entry and exit points of the aircraft. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. Prices are quoted in the local currency based on the applicable Point-of-Sale (POS) and are subject to applicable Sales and Service Tax (SST).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFlySmarter Bundle is not available for purchase in the following circumstances:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers purchasing Saver or Flex Fare Brands\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have purchased seat selection separately\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have reached the maximum baggage weight limit of 40kg per passenger\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Children travelling alone or unaccompanied minors (UMNR).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers under group bookings (more than 9 persons).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers travelling on flights not operated by Firefly or flights operated by a codeshare partner.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers selecting Preferred seats located at Emergency exit rows. Please refer to this \u003Ca href=\"https://www.fireflyz.com.my/my/en/terms-and-conditions.html\"\u003Elink\u003C/a\u003E for Emergency Exit Seat requirements.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle purchase will be indicated on the boarding pass through the Special Service Request code(s). \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is non-transferable and non-exchangeable between flights or passengers.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003ERefund policy for the FlySmarter Bundle is as follows: \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Non-refundable for voluntary changes or cancellations\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refundable for involuntary changes or cancellations, such as flight disruptions, if the FlySmarter Bundle cannot be transferred to the new flight or if the passenger chooses not to proceed with the new flight. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EIn the event Firefly is not able to provide any ancillary portion or the entire purchased FlySmarter Bundle for any reason whatsoever, Firefly will offer a suitable alternative or provide a refund. Except for the agreed alternative or refund of the price for such part or the entire purchased FlySmarter Bundle (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damage suffered or incurred by passengers due to Firefly’s failure to provide the affected ancillary portion of the purchased FlySmarter Bundle. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFirefly reserves the right to modify these terms and conditions at its sole discretion, with or without prior notice. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFor inquiries regarding the Firefly FlySmarter Bundle, passengers may contact us through the Live Chat at https://www.fireflyz.com.my/my/en/support.html or submit a request through the Customer Feedback Form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850641623,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EWhat is FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is a combination of FY Preferred seat selection and 5kg Extra Baggage Allowance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase during the flight booking process, as well as after booking via the Firefly website, mobile app, or web. It can also be purchased offline through FY Live Chat or at the Airport Ticket Office. They are available for purchase through the Basic fare brand for up to two (2) hours before departure.   \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase under the Basic fare brand on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book the FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle varies depending on routes and is subject to tax. You can view the prices during the booking process on the Firefly website, mobile app or web.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle for someone else, such as a family member or friend travelling with me? \u003C/b\u003E\u003Cbr\u003E\r\nYes, you can purchase the FlySmarter Bundle for someone else under Firefly’s ‘My Booking’ once the ticket booking has been made, provided you have their booking details. The passenger must have purchased the Basic fare brand, with no preferred seat purchased beforehand, and must not have reached the maximum baggage weight limit of 40kg per passenger.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for purchasing the FY FlySmarter Bundle before my flight?  \u003C/b\u003EYes, the deadline for purchase is two (2) hours before the scheduled departure time. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I add Extra Baggage after I have purchased FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EYes, you can purchase Extra Baggage if the baggage allowance per pax has not reached the maximum limit of 40kg.\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850880042,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"divider_copy_50542312":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","desktopTopSpacing":"0px","mobileBottomSpacing":"0px","colour":"#CED8DD","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","length":"80%","jcr:created":1703780361685,"desktopBottomSpacing":"0px","mobileTopSpacing":"0px","jcr:lastModified":1703780366823,"sling:resourceType":"mh/components/divider"},"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","mobileVerticalGap":"20","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714644959917,"hideInMobile":"false","jcr:lastModified":1714644971018,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"}},"/content/firefly/ph/en/plan-a-trip/travel-information/jcr:content/root/responsivegrid/anchor_navigation_818327920/anchor-navigation-parsys-1/mh_layout_container_/accordion/accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EIn general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service.\u003C/li\u003E\r\n\u003Cli\u003EThe following groups are not eligible for the Neighbour-Free Seat:\u003Col\u003E\r\n\u003Cli\u003EAll un-ticketed/standby passengers.\u003C/li\u003E\r\n\u003Cli\u003EChildren traveling alone (unaccompanied minor/UMNR).\u003C/li\u003E\r\n\u003Cli\u003EPassengers with disabilities/special needs.\u003C/li\u003E\r\n\u003Cli\u003EGroup bookings (more than 9 passengers under the same booking).\u003C/li\u003E\r\n\u003Cli\u003EFacility seats such as infant or bassinet seats.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. 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Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. 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However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. 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You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. 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The exchange is subject to the availability of the replacement meal. \u003C/li\u003E\r\n\u003Cli\u003EAll purchase of BoB items can only be made in cash using Malaysian Ringgit (MYR).\u003C/li\u003E\r\n\u003Cli\u003ERefund policy for the in-flight meals: In cases of voluntary actions, the meals are non\u0002refundable. However, in cases of involuntary actions, such as flight disruptions, the meals will be transferred to the new flight. If the meal is not transferred to the new flight or if the passenger chooses not to proceed with the new flight, the meals are refundable. Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html \u003C/li\u003E\r\n\u003Cli\u003EStarting from 1st of June 2024, Firefly will introduce a new set of refreshed in-flight meals. This includes a menu revamp of pre-booked hot meals, accompanied by new additions of F&B products to the BoB service. 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conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EIn general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service.\u003C/li\u003E\r\n\u003Cli\u003EThe following groups are not eligible for the Neighbour-Free Seat:\u003Col\u003E\r\n\u003Cli\u003EAll un-ticketed/standby passengers.\u003C/li\u003E\r\n\u003Cli\u003EChildren traveling alone (unaccompanied minor/UMNR).\u003C/li\u003E\r\n\u003Cli\u003EPassengers with disabilities/special needs.\u003C/li\u003E\r\n\u003Cli\u003EGroup bookings (more than 9 passengers under the same booking).\u003C/li\u003E\r\n\u003Cli\u003EFacility seats such as infant or bassinet seats.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. 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Passengers can specify their desired amount and submit their offers through our online platform or mobile app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I make an offer for multiple empty seats at once?\u003Cbr\u003E\r\n \u003C/b\u003EYes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is accepted, the adjacent seat(s) will be reserved for you. 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Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. 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You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. 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It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645109804,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Terms and conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe Firefly FlySmarter Bundle comprises Preferred seat selection and 5kg Extra Baggage allowance. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is available on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EExtra Baggage\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E Preferred Seat Selection\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Preferred seats are located near the entry and exit points of the aircraft. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. Prices are quoted in the local currency based on the applicable Point-of-Sale (POS) and are subject to applicable Sales and Service Tax (SST).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFlySmarter Bundle is not available for purchase in the following circumstances:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers purchasing Saver or Flex Fare Brands\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have purchased seat selection separately\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have reached the maximum baggage weight limit of 40kg per passenger\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Children travelling alone or unaccompanied minors (UMNR).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers under group bookings (more than 9 persons).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers travelling on flights not operated by Firefly or flights operated by a codeshare partner.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers selecting Preferred seats located at Emergency exit rows. Please refer to this \u003Ca href=\"https://www.fireflyz.com.my/my/en/terms-and-conditions.html\"\u003Elink\u003C/a\u003E for Emergency Exit Seat requirements.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle purchase will be indicated on the boarding pass through the Special Service Request code(s). \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is non-transferable and non-exchangeable between flights or passengers.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003ERefund policy for the FlySmarter Bundle is as follows: \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Non-refundable for voluntary changes or cancellations\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refundable for involuntary changes or cancellations, such as flight disruptions, if the FlySmarter Bundle cannot be transferred to the new flight or if the passenger chooses not to proceed with the new flight. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EIn the event Firefly is not able to provide any ancillary portion or the entire purchased FlySmarter Bundle for any reason whatsoever, Firefly will offer a suitable alternative or provide a refund. Except for the agreed alternative or refund of the price for such part or the entire purchased FlySmarter Bundle (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damage suffered or incurred by passengers due to Firefly’s failure to provide the affected ancillary portion of the purchased FlySmarter Bundle. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFirefly reserves the right to modify these terms and conditions at its sole discretion, with or without prior notice. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFor inquiries regarding the Firefly FlySmarter Bundle, passengers may contact us through the Live Chat at https://www.fireflyz.com.my/my/en/support.html or submit a request through the Customer Feedback Form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850641623,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EWhat is FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is a combination of FY Preferred seat selection and 5kg Extra Baggage Allowance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase during the flight booking process, as well as after booking via the Firefly website, mobile app, or web. 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Conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EFirefly in-flight meals consist of pre-booked hot meals and Food and Beverage (F&B) products.\u003C/li\u003E\r\n\u003Cli\u003E Pre-booked meals are exclusively for hot meals, while F&B products comprises snacks and beverages which are available for purchase on board only through the Buy on Board (BoB) service.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meals can be purchased both during the booking process and post booking through the Firefly website, and the mobile application. They are available for purchase up to twenty-four (24) hours before departure. Within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking onli\u003C/li\u003E\r\n\u003Cli\u003E The pre-booked meals are available across all Firefly fare brands: Saver, Basic, and Flex.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meals and BoB F&B products are available for purchase on all Firefly flights operated by Boeing 737-800. There are no pre-booked meals or BoB service for Firefly flights operated by ATR. Refreshments will be provided complimentary for all Firefly flights.\u003C/li\u003E\r\n\u003Cli\u003EThere are no limitations or restrictions in terms of booking eligibility for purchasing pre-booked meals and BoB F&B products; both are available for purchase for all ticketed passengers.\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meal purchase will be indicated on the boarding pass through the Special Service Request code(s).\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe pre-booked meal is transferable between flights and exchangeable if the change request is made more than twenty-four (24) hours before flight departure. The pre-booked meals are non-transferable between passengers. In the event that the exchanged meal is of a higher price, the passengers shall be responsible for paying the difference in price. The exchange is subject to the availability of the replacement meal. \u003C/li\u003E\r\n\u003Cli\u003EAll purchase of BoB items can only be made in cash using Malaysian Ringgit (MYR).\u003C/li\u003E\r\n\u003Cli\u003ERefund policy for the in-flight meals: In cases of voluntary actions, the meals are non\u0002refundable. However, in cases of involuntary actions, such as flight disruptions, the meals will be transferred to the new flight. If the meal is not transferred to the new flight or if the passenger chooses not to proceed with the new flight, the meals are refundable. Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html \u003C/li\u003E\r\n\u003Cli\u003EStarting from 1st of June 2024, Firefly will introduce a new set of refreshed in-flight meals. This includes a menu revamp of pre-booked hot meals, accompanied by new additions of F&B products to the BoB service. Upon introducing the meal refresh, passengers with meals from the previous menu for their pre-booked meals will continue to be served as usual. However, passengers who have pre-booked meals from the previous menu (excluding Nasi Lemak and Chicken Rice) for flights from 1 October 2024 onwards will have their meals automatically changed to the signature Nasi Lemak with Chicken Rendang. Passengers will be entitled to refunds if they prefer another menu instead\u003C/li\u003E\r\n\u003Cli\u003EIn the case of failure to serve the pre-booked meal, the passengers shall be entitled for a meal substitution of the same price or refund of the price for the pre-booked meal. Except for the meal substitution or refund of the price for the pre-booked meal (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damages suffered or incurred by the passengers for Firefly’s failure to serve the pre-booked meal.\u003C/li\u003E\r\n\u003Cli\u003EFor inquiries about Firefly in-flight meals, passengers may contact us through the live chat at https://www.fireflyz.com.my/my/en/support.html or customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1716866412082,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy_copy_1847282339":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1716866611138,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Firefly In-Flight Meals Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EWhat are pre-booked meals?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are hot meals that passengers can pre-order before their flight with Firefly. 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Refreshments will be provided complimentary for all sectors.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat types of meals are available for pre-booking?\u003C/b\u003E\u003Cbr\u003E\r\nPre-booked meals are exclusively for hot meals, while snacks and beverages are available for purchase on board only. The Buy on Board (BoB) service includes snacks, beverages, and available selected hot meals which is only applicable to jet-operated Boeing 737-800 flights. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book a meal?\u003Cbr\u003E\r\n \u003C/b\u003EThe costs of pre-booked meals vary depending on the menu and the flight route. You can view the prices which includes Sales and Service Tax (SST) during the booking process. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book a meal for someone else, such as a family member or friend travelling with me?\u003C/b\u003E\u003Cbr\u003E\r\nYes, you can pre-book a meal for someone else under Firefly ‘Manage My Booking’ once ticket booking has been made, provided you have their booking details\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for pre-booking meals before my flight? \u003Cbr\u003E\r\n \u003C/b\u003EYes, the deadline for pre-booking meals is twenty-four (24) hours before the scheduled departure time. Within that timeframe, you can select from our full menu. However, within twenty-four (24) hours of departure, only the Meal of the Day will be available for pre-booking online.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my pre-booked meal? \u003C/b\u003E\u003Cbr\u003E\r\nCancellation of pre-booked meals are not allowed once payment has been made. Changes to pre-booked meals may be possible up to twenty-four (24) hours before the flight departure. For assistance, passengers can reach out to us via https://www.fireflyz.com.my/my/en/support/customer-feedback.htm\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat if I have any dietary restrictions or special meal preferences? \u003C/b\u003E\u003Cbr\u003E\r\nFirefly does not offer special meal options for passengers with dietary restrictions or preferences such as vegan or gluten-free meals. However, there is a vegetarian meal available in the pre-booked meals menu, and all meals are halal.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I pre-book meals for group bookings? \u003Cbr\u003E\r\n \u003C/b\u003EYes, you can pre-book meals for group bookings. Passengers have the option to pre-book their meals either during the group booking process via email at groups@fireflyz.com or post ticket booking through Manage My Booking on the Firefly website or mobile application.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat food and beverage options are available for purchase on board? \u003Cbr\u003E\r\n \u003C/b\u003EThere is a selection of snacks, instant noodles, bottled mineral water, sachet drinks, and canned drinks. Options include Tapping Tapir, a premium Malaysian soda brand; Mamee Chef, renowned for its unique and exciting instant noodles; Nongshim Cup Ramyun Noodle Soup; Tong Garden Baked Nuts & Dried Fruits; and Sabah Tea 3 in 1 Milk Classic Tea\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I purchase items on board? Is cash accepted, or is it card-only?\u003C/b\u003E\u003Cbr\u003E\r\nCurrently payment can only be made in cash using Malaysian Ringgit (MYR) for purchases on board, with no provision for card payments\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any alcoholic beverages available for purchase, and what are the restrictions? \u003Cbr\u003E\r\n \u003C/b\u003EAlcoholic beverages are not available for purchase on all Firefly flights, and outside food or drinks are not permitted.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre the food and beverage options different for the Buy on Board service between ATR and jet-operated Boeing 737-800 flights?\u003Cbr\u003E\r\n \u003C/b\u003EThe Buy on Board service is exclusively available for Firefly's jet-operated flights operated by Boeing 737-800, with standardised options across all flights. Flights operated by ATR, however, are only served refreshments.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat is the policy on bringing outside food and beverages onto the flight?\u003Cbr\u003E\r\n \u003C/b\u003EOutside food and beverages are not permitted on any Firefly flights.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any complimentary snacks or drinks offered during the flight, or is everything for purchase only?\u003C/b\u003E\u003Cbr\u003E\r\nOn all Firefly flights, whether they are jet or ATR operated, passengers are provided with complimentary refreshments. These include Famous Amos cookies, salted peanuts, and a 250ml bottle of mineral water.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens to my pre-booked meals from the previous menu? \u003Cbr\u003E\r\n \u003C/b\u003EIf you are travelling between 1 June and 30 September 2024, you will still receive the same menu. 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Passengers can specify their desired amount and submit their offers through our online platform or mobile app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I make an offer for multiple empty seats at once?\u003Cbr\u003E\r\n \u003C/b\u003EYes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is accepted, the adjacent seat(s) will be reserved for you. 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Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. 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You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. 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conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EIn general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service.\u003C/li\u003E\r\n\u003Cli\u003EThe following groups are not eligible for the Neighbour-Free Seat:\u003Col\u003E\r\n\u003Cli\u003EAll un-ticketed/standby passengers.\u003C/li\u003E\r\n\u003Cli\u003EChildren traveling alone (unaccompanied minor/UMNR).\u003C/li\u003E\r\n\u003Cli\u003EPassengers with disabilities/special needs.\u003C/li\u003E\r\n\u003Cli\u003EGroup bookings (more than 9 passengers under the same booking).\u003C/li\u003E\r\n\u003Cli\u003EFacility seats such as infant or bassinet seats.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EHow does the offering process work?\u003Cbr\u003E\r\n \u003C/b\u003EThe offering process allows passengers to submit offers for empty seats adjacent to their own. Passengers can specify their desired amount and submit their offers through our online platform or mobile app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I make an offer for multiple empty seats at once?\u003Cbr\u003E\r\n \u003C/b\u003EYes, passengers have the option to submit offers for up to two (2) empty seats adjacent to their own. If the offer for both seats is accepted, they will be assigned both seats. However, if the offer for both seats is rejected, they will not be assigned either seat.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is accepted, the adjacent seat(s) will be reserved for you. You will be notified of the acceptance, and the corresponding amount will be charged to your selected payment method.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if my offer is not accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf your offer is not accepted, the adjacent seat(s) will remain available for other passengers to book or submit their Neighbour-Free Seat offer(s). You will not be charged, and you can continue to enjoy your flight with your seat auto assigned upon check-in.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a minimum offer amount?\u003Cbr\u003E\r\n \u003C/b\u003EYes, there is a minimum offer amount required for submission. This minimum amount ensures that offers are reflective of the value of the empty seat(s). On the Neighbour-Free Seat portal, passengers can use a bidding slider to input their offers. Additionally, a Heat Map will display the probability of winning the offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a maximum number of offers I can submit?\u003Cbr\u003E\r\n \u003C/b\u003EThere is no maximum limit on the number of offers you can submit. However, please note that each offer is considered independently and subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhen will I know if my offer has been accepted?\u003Cbr\u003E\r\n \u003C/b\u003EYou will typically receive notification of the acceptance or rejection of your offer within seventy-two (72) hours before the flight departure. This allows sufficient time for processing and seat assignment.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I change or cancel my offer after submitting it?\u003Cbr\u003E\r\n \u003C/b\u003EAfter submitting an offer, passengers can adjust their offer via the Neighbour-Free Seat portal anytime up to seventy-two (72) hours before departure. Additionally, they will receive an email notification typically sent ten (10) days prior to departure, offering them the opportunity to modify their offer if necessary. Cancellations require customer support assistance and are subject to approval based on valid reasons or cases.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow are offers prioritised if multiple passengers offer for the same seat?\u003Cbr\u003E\r\n \u003C/b\u003EOffers are prioritised based on several factors, including the amount offered, the time of submission, and the availability of the empty seats. Higher offers may have a greater chance of acceptance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any restrictions on who can submit an offer on empty seats?\u003Cbr\u003E\r\n \u003C/b\u003EGenerally, all passengers with confirmed Economy Class reservations on the flight are eligible to submit an offer on empty seats. However, there may be certain requirements (including restrictions on Emergency Exit Row Seat) or eligibility criteria depending on the specific flight and airline policies. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information. Non-adherence to the terms and conditions may result in the re-assignment or forfeiture of purchased seats without any liability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAm I guaranteed the seat(/s) for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe reserve the right to change your seat assignment without any liability for reasons including operational, safety or security reasons, even after boarding the aircraft.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for submitting offers?\u003Cbr\u003E\r\n \u003C/b\u003EOffers must typically be submitted seven (7) days before the flight departure. This allows adequate time for processing and seat assignment. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat payment methods are accepted for successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EWe accept various payment methods for successful offers, including credit cards, debit cards, and other electronic payment options. The accepted payment methods will be displayed during the offer submission process.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for seats in advance, or only on the day of the flight?\u003Cbr\u003E\r\n \u003C/b\u003EPassengers can typically submit offers for seats in advance, starting from the time of booking up to seven (7) days before flight departure. However, the availability of seats for offering may vary depending on factors such as flight demand and seat availability.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAre there any additional fees or charges associated with successful offers?\u003Cbr\u003E\r\n \u003C/b\u003EIn addition to the offered amount, successful offers may be subject to applicable taxes, fees, or surcharges. These additional charges, if any, will be clearly communicated to passengers before the offer submission is finalised.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if the adjacent seat I submitted an offer for becomes occupied before my offer is accepted?\u003Cbr\u003E\r\n \u003C/b\u003EIf the adjacent seat you made an offer for becomes occupied before your offer is accepted, your offer will be automatically voided, and you will not be charged. You will receive an email notification regarding the unsuccessful offer.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I submit offers for empty seats in different seating classes (e.g., economy, business)?\u003Cbr\u003E\r\n \u003C/b\u003EThe Neighbour-Free Seat typically only allows offer made for empty seats adjacent to your allocated seat and within the same cabin class. Therefore, empty seats can only be offered within the same cabin class, and it is primarily applicable for Economy Class ticketed passengers.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill submitting offers for empty seats provide additional baggage allowance?\u003Cbr\u003E\r\n \u003C/b\u003ENo, offering for empty seats does not grant additional baggage allowance. The baggage allowance associated with your original booking remains unchanged. Any additional baggage beyond your original allowance would need to be purchased separately according to the airline's policies.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow can I check my eligibility for Neighbour Free Seats if I haven't received an email?\u003Cbr\u003E\r\n \u003C/b\u003EIf you haven't received an email regarding Neighbour-Free Seats after you have placed a booking, you can still verify your eligibility and submit offers through the Neighbour-Free Seat portal. Access the Neighbour-Free Seat portal directly via Firefly’s website, look for the Neighbour-Free Seat section where you can input your booking details to check eligibility and proceed with making your offers for empty seats.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat happens if there are no empty seats available for offering on my flight?\u003Cbr\u003E\r\n \u003C/b\u003EIf there are no empty seats available for offering on your flight, your offer will not be accepted, and you will not be charged. 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It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645109804,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Terms and conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe Firefly FlySmarter Bundle comprises Preferred seat selection and 5kg Extra Baggage allowance. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is available on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EExtra Baggage\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E Preferred Seat Selection\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Preferred seats are located near the entry and exit points of the aircraft. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. Prices are quoted in the local currency based on the applicable Point-of-Sale (POS) and are subject to applicable Sales and Service Tax (SST).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFlySmarter Bundle is not available for purchase in the following circumstances:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers purchasing Saver or Flex Fare Brands\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have purchased seat selection separately\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have reached the maximum baggage weight limit of 40kg per passenger\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Children travelling alone or unaccompanied minors (UMNR).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers under group bookings (more than 9 persons).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers travelling on flights not operated by Firefly or flights operated by a codeshare partner.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers selecting Preferred seats located at Emergency exit rows. Please refer to this \u003Ca href=\"https://www.fireflyz.com.my/my/en/terms-and-conditions.html\"\u003Elink\u003C/a\u003E for Emergency Exit Seat requirements.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle purchase will be indicated on the boarding pass through the Special Service Request code(s). \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is non-transferable and non-exchangeable between flights or passengers.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003ERefund policy for the FlySmarter Bundle is as follows: \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Non-refundable for voluntary changes or cancellations\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refundable for involuntary changes or cancellations, such as flight disruptions, if the FlySmarter Bundle cannot be transferred to the new flight or if the passenger chooses not to proceed with the new flight. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EIn the event Firefly is not able to provide any ancillary portion or the entire purchased FlySmarter Bundle for any reason whatsoever, Firefly will offer a suitable alternative or provide a refund. Except for the agreed alternative or refund of the price for such part or the entire purchased FlySmarter Bundle (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damage suffered or incurred by passengers due to Firefly’s failure to provide the affected ancillary portion of the purchased FlySmarter Bundle. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFirefly reserves the right to modify these terms and conditions at its sole discretion, with or without prior notice. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFor inquiries regarding the Firefly FlySmarter Bundle, passengers may contact us through the Live Chat at https://www.fireflyz.com.my/my/en/support.html or submit a request through the Customer Feedback Form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850641623,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EWhat is FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is a combination of FY Preferred seat selection and 5kg Extra Baggage Allowance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase during the flight booking process, as well as after booking via the Firefly website, mobile app, or web. It can also be purchased offline through FY Live Chat or at the Airport Ticket Office. They are available for purchase through the Basic fare brand for up to two (2) hours before departure.   \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase under the Basic fare brand on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book the FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle varies depending on routes and is subject to tax. You can view the prices during the booking process on the Firefly website, mobile app or web.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle for someone else, such as a family member or friend travelling with me? \u003C/b\u003E\u003Cbr\u003E\r\nYes, you can purchase the FlySmarter Bundle for someone else under Firefly’s ‘My Booking’ once the ticket booking has been made, provided you have their booking details. The passenger must have purchased the Basic fare brand, with no preferred seat purchased beforehand, and must not have reached the maximum baggage weight limit of 40kg per passenger.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for purchasing the FY FlySmarter Bundle before my flight?  \u003C/b\u003EYes, the deadline for purchase is two (2) hours before the scheduled departure time. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I add Extra Baggage after I have purchased FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EYes, you can purchase Extra Baggage if the baggage allowance per pax has not reached the maximum limit of 40kg.\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850880042,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"divider_copy_50542312":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","desktopTopSpacing":"0px","mobileBottomSpacing":"0px","colour":"#CED8DD","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","length":"80%","jcr:created":1703780361685,"desktopBottomSpacing":"0px","mobileTopSpacing":"0px","jcr:lastModified":1703780366823,"sling:resourceType":"mh/components/divider"},"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","mobileVerticalGap":"20","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714644959917,"hideInMobile":"false","jcr:lastModified":1714644971018,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"}}},"anchor-navigation-parsys-6":{"jcr:primaryType":"nt:unstructured","anchor_navigation_pa":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","mh_layout_container_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784440080,"jcr:lastModified":1703784440080,"sling:resourceType":"mh/components/mh-layout-container","cq:styleIds":["1663671116094"],"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784481119,"hideInMobile":"false","jcr:lastModified":1703784489162,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"text_copy_copy_copy_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703778999003,"text":"\u003Ch2 style=\"text-align: center;\"\u003EPortable devices onboard\u003C/h2\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703784526377,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784481119,"hideInMobile":"false","jcr:lastModified":1703784489162,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"column_control_copy_":{"jcr:primaryType":"nt:unstructured","columnType":"variant-5","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","enableGutter":"false","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703779082270,"hideInMobile":"false","jcr:lastModified":1703782165544,"hideInDesktop":"false","sling:resourceType":"mh/components/column-control","mobileVariation":"stack-retain","mh-layout-container-parsys-1":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","image":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","fileReference":"/content/dam/firefly/my/en/plan-a-trip/travel-information/gate-to-gate.jpg","isRoundedEdge":"true","iconStyle":"regular","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","dimension":"original","imageType":"image","jcr:created":1703779028644,"alt":"Portable devices onboard","jcr:lastModified":1703784602246,"sling:resourceType":"mh/components/image","alignment":"center"},"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"text_copy_copy_copy_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703778999003,"text":"\u003Ch5\u003EGate-to-Gate WiFi Connectivity & PED Utilization\u003C/h5\u003E\r\n\u003Cp\u003E\u003Cb\u003EElectronic devices on board\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EFlight mode\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EStarting from 1 Jul 2023, all passengers are allowed to keep their portable electronic devices (PED) on flight mode even during take-off and landing. However, your PED must be kept on flight mode throughout your journey, but you are free to turn on your Wi-Fi and Bluetooth.\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785239986,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"}}},"accordion":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784717437,"type":"single","hideInMobile":"false","jcr:lastModified":1703784728833,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"What electronic devices are allowed during the flight?","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003E\u003Cb\u003ESmall portable electronic devices (Small PED)\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EThese are hand-held devices that are stowable in the seat pocket. The following list of devices can only be used on flight mode inflight, during taxi, take-off, cruising, and landing:\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785188227,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"image":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","fileReference":"/content/dam/firefly/my/en/plan-a-trip/travel-information/gate2gate-image1.png","isRoundedEdge":"false","iconStyle":"regular","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","dimension":"original","imageType":"image","jcr:created":1703784835449,"alt":"Small portable electronic devices (Small PED)","jcr:lastModified":1703784962353,"sling:resourceType":"mh/components/image","alignment":"left"},"empty_gap_copy_copy_":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"text_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003E\u003Ci\u003EOnce you have switched your devices to flight mode, you are free to turn on your Wi-Fi and Bluetooth.\u003C/i\u003E\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703784918520,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy_copy__1719759063":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"divider":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","desktopTopSpacing":"0px","mobileBottomSpacing":"0px","colour":"#CED8DD","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","length":"100%","jcr:created":1703785112472,"desktopBottomSpacing":"0px","mobileTopSpacing":"0px","jcr:lastModified":1703785164251,"sling:resourceType":"mh/components/divider"},"text_copy_1996326628":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003E\u003Cb\u003ELarge portable electronic devices (Large PED)\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EThese are items that weigh more than 1kg and may be placed on the lap or tray table. The following list of devices must be switched off and stowed away securely during taxi, take-off and 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cruising.\u003C/i\u003E\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785132587,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784717437,"type":"single","hideInMobile":"false","jcr:lastModified":1703785282463,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"What devices are strictly prohibited?","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703784753726,"text":"\u003Cp\u003EThe following list of devices are strictly prohibited for use at all times:\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1703785291242,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","mobileVerticalGap":"10","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","jcr:created":1703782057658,"hideInMobile":"false","jcr:lastModified":1703782064166,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"},"image":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","fileReference":"/content/dam/firefly/my/en/plan-a-trip/travel-information/gate2gate-image5.png","isRoundedEdge":"false","iconStyle":"regular","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","dimension":"original","imageType":"image","jcr:created":1703784835449,"alt":"Strictly prohibited 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It is not available on codeshare flights.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EExtra Baggage\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E Preferred Seat Selection\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Preferred seats are located near the entry and exit points of the aircraft. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. 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better!\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745845758642,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]},"empty_gap_1406511863":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_arwin.goonasacharan@malaysiaairlines.com","mobileVerticalGap":"14","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1716881232021,"hideInMobile":"false","jcr:lastModified":1716882043348,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"14"},"cta_button_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"Redzuan","alignmentDesktop":"center","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","ctaLinkType":"self","isInsideBannerAA":"false","iconType":"icon-font-awesome-id","alignmentMobile":"center","jcr:created":1707392166475,"isSubmit":"false","href":"https://booking.fireflyz.com.my/RetrieveBooking.aspx","hideInMobile":"false","ctaSizing":"auto","jcr:lastModified":1745845931537,"ctaText":"Add to booking ","hideInDesktop":"false","sling:resourceType":"mh/components/cta-button","styleType":"primary","isExternalLink":"false"},"empty_gap_1383384170":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_arwin.goonasacharan@malaysiaairlines.com","mobileVerticalGap":"24","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1716881280394,"hideInMobile":"false","jcr:lastModified":1716882088009,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"24"},"accordion":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"true","jcr:lastModified":1745845818774,"hideInDesktop":"true","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Terms and conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EIn general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service.\u003C/li\u003E\r\n\u003Cli\u003EThe following groups are not eligible for the Neighbour-Free Seat:\u003Col\u003E\r\n\u003Cli\u003EAll un-ticketed/standby passengers.\u003C/li\u003E\r\n\u003Cli\u003EChildren traveling alone (unaccompanied minor/UMNR).\u003C/li\u003E\r\n\u003Cli\u003EPassengers with disabilities/special needs.\u003C/li\u003E\r\n\u003Cli\u003EGroup bookings (more than 9 passengers under the same booking).\u003C/li\u003E\r\n\u003Cli\u003EFacility seats such as infant or bassinet seats.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. The service is available daily from 7:00 AM to 11:00 PM.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFirefly reserves the right to cancel, terminate or suspend the Neighbour-Free Seat product at any time without any prior notice. Except for refund of the amount paid for the Neighbour-Free Seat product (if applicable), any cancellation, termination or suspension by Firefly of the Neighbour-Free Seat product shall not entitle the passenger(s) to any claim or compensation against Firefly, its agents and employees for any and all losses or damages suffered or incurred by the passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1731382936759,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645109804,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Terms and conditions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe Firefly FlySmarter Bundle comprises Preferred seat selection and 5kg Extra Baggage allowance. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is available on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EExtra Baggage\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The Firefly FlySmarter Bundle includes 5kg of Extra Baggage allowance. Any additional baggage allowance required is to be purchased separately.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- If a passenger's baggage weight exceeds the combined total of the Free Baggage Allowance (FBA) and any purchased Extra Baggage (up to a maximum of 40kg), the additional baggage weight will be charged the standard Excess Baggage rate upon baggage drop at the counter.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Any unused weight from the purchased Extra Baggage is non-refundable, non-transferable, or non-exchangeable in any form. For example, if a passenger purchases 5kg of Extra Baggage but only utilises 2kg, the remaining 3kg will be forfeited.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E Preferred Seat Selection\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Preferred seats are located near the entry and exit points of the aircraft. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- The selection is available for any Preferred seats, whether window, middle, or aisle, on an as-is basis.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- In the event of involuntary changes, passengers will be reassigned to a similar Preferred seat type on the new flight at no additional charge. If a passenger is reassigned to a different seat type, the refund terms are as follows:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\ni) Desired seat: Non-refundable, as this is a seat upgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\nii) Preferred seat: Non-refundable, as it is the same seat type\u003Cbr\u003E\r\n\u003Cbr\u003E\r\niii) Standard seat: Refundable, as it is a seat downgrade\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle is available exclusively to passengers who choose or purchase the Basic Fare Brand only.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle can be purchased both during the booking process or after booking through the Firefly website, and the mobile web/application. The FlySmarter Bundle is also available for purchase offline through the FY Live Chat or at the Airport Ticket Office, up to two (2) hours before departure. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EThe FlySmarter Bundle fee varies depending on routes, seasonality, promotions, and other factors. Prices are quoted in the local currency based on the applicable Point-of-Sale (POS) and are subject to applicable Sales and Service Tax (SST).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003EFlySmarter Bundle is not available for purchase in the following circumstances:\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers purchasing Saver or Flex Fare Brands\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have purchased seat selection separately\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers who have reached the maximum baggage weight limit of 40kg per passenger\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Children travelling alone or unaccompanied minors (UMNR).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers under group bookings (more than 9 persons).\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers travelling on flights not operated by Firefly or flights operated by a codeshare partner.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Passengers selecting Preferred seats located at Emergency exit rows. Please refer to this \u003Ca href=\"https://www.fireflyz.com.my/my/en/terms-and-conditions.html\"\u003Elink\u003C/a\u003E for Emergency Exit Seat requirements.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle purchase will be indicated on the boarding pass through the Special Service Request code(s). \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EThe FlySmarter Bundle is non-transferable and non-exchangeable between flights or passengers.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003ERefund policy for the FlySmarter Bundle is as follows: \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Non-refundable for voluntary changes or cancellations\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refundable for involuntary changes or cancellations, such as flight disruptions, if the FlySmarter Bundle cannot be transferred to the new flight or if the passenger chooses not to proceed with the new flight. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\n- Refund requests should be submitted through the Firefly customer feedback form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EIn the event Firefly is not able to provide any ancillary portion or the entire purchased FlySmarter Bundle for any reason whatsoever, Firefly will offer a suitable alternative or provide a refund. Except for the agreed alternative or refund of the price for such part or the entire purchased FlySmarter Bundle (whichever applicable), Firefly shall have no further liability and shall not be held liable for any and all losses or damage suffered or incurred by passengers due to Firefly’s failure to provide the affected ancillary portion of the purchased FlySmarter Bundle. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFirefly reserves the right to modify these terms and conditions at its sole discretion, with or without prior notice. \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EFor inquiries regarding the Firefly FlySmarter Bundle, passengers may contact us through the Live Chat at https://www.fireflyz.com.my/my/en/support.html or submit a request through the Customer Feedback Form at https://www.fireflyz.com.my/my/en/support/customer-feedback.html on the Firefly website.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ol\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850641623,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"accordion_copy_copy":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714645027421,"type":"single","hideInMobile":"false","jcr:lastModified":1714645735988,"hideInDesktop":"false","sling:resourceType":"mh/components/accordion","accordionStyle":"light-grey","accordionTitle":"Frequently asked questions","accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Cp\u003E\u003Cb\u003EWhat is FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is a combination of FY Preferred seat selection and 5kg Extra Baggage Allowance.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase during the flight booking process, as well as after booking via the Firefly website, mobile app, or web. It can also be purchased offline through FY Live Chat or at the Airport Ticket Office. They are available for purchase through the Basic fare brand for up to two (2) hours before departure.   \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle is available for purchase under the Basic fare brand on Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.  \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow much does it cost to pre-book the FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EThe FlySmarter Bundle varies depending on routes and is subject to tax. You can view the prices during the booking process on the Firefly website, mobile app or web.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I purchase the FY FlySmarter Bundle for someone else, such as a family member or friend travelling with me? \u003C/b\u003E\u003Cbr\u003E\r\nYes, you can purchase the FlySmarter Bundle for someone else under Firefly’s ‘My Booking’ once the ticket booking has been made, provided you have their booking details. The passenger must have purchased the Basic fare brand, with no preferred seat purchased beforehand, and must not have reached the maximum baggage weight limit of 40kg per passenger.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EIs there a deadline for purchasing the FY FlySmarter Bundle before my flight?  \u003C/b\u003EYes, the deadline for purchase is two (2) hours before the scheduled departure time. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I add Extra Baggage after I have purchased FlySmarter Bundle?\u003Cbr\u003E\r\n\u003C/b\u003EYes, you can purchase Extra Baggage if the baggage allowance per pax has not reached the maximum limit of 40kg.\u003C/p\u003E\r\n","hideInMobile":"false","jcr:lastModified":1745850880042,"hideInDesktop":"false","sling:resourceType":"mh/components/text","textIsRich":["true","true"]}}},"divider_copy_50542312":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"ext_kaishwen.lai@malaysiaairlines.com","desktopTopSpacing":"0px","mobileBottomSpacing":"0px","colour":"#CED8DD","jcr:lastModifiedBy":"ext_kaishwen.lai@malaysiaairlines.com","length":"80%","jcr:created":1703780361685,"desktopBottomSpacing":"0px","mobileTopSpacing":"0px","jcr:lastModified":1703780366823,"sling:resourceType":"mh/components/divider"},"empty_gap":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","mobileVerticalGap":"20","jcr:lastModifiedBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:created":1714644959917,"hideInMobile":"false","jcr:lastModified":1714644971018,"hideInDesktop":"false","sling:resourceType":"mh/components/empty-gap","desktopVerticalGap":"20"}},"/content/firefly/ph/en/plan-a-trip/travel-information/jcr:content/root/responsivegrid/anchor_navigation_818327920/anchor-navigation-parsys-1/mh_layout_container_/accordion/accordion-parsys":{"jcr:primaryType":"nt:unstructured","sling:resourceType":"mh/components/mh-layout-container","text":{"jcr:primaryType":"nt:unstructured","jcr:createdBy":"zurayusaffendy.ismail@malaysiaairlines.com","jcr:lastModifiedBy":"ext_arwin.goonasacharan@malaysiaairlines.com","jcr:created":1714645119418,"text":"\u003Col\u003E\r\n\u003Cli\u003EIn general, passengers with confirmed Economy class tickets, a valid Credit/Debit card, and an email address are eligible for the Neighbour-Free Seat service.\u003C/li\u003E\r\n\u003Cli\u003EThe following groups are not eligible for the Neighbour-Free Seat:\u003Col\u003E\r\n\u003Cli\u003EAll un-ticketed/standby passengers.\u003C/li\u003E\r\n\u003Cli\u003EChildren traveling alone (unaccompanied minor/UMNR).\u003C/li\u003E\r\n\u003Cli\u003EPassengers with disabilities/special needs.\u003C/li\u003E\r\n\u003Cli\u003EGroup bookings (more than 9 passengers under the same booking).\u003C/li\u003E\r\n\u003Cli\u003EFacility seats such as infant or bassinet seats.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E The Neighbour-Free Seat is available for Firefly-operated flights only, including both Boeing 737- 800 jets and ATR 72-500 aircraft across domestic and international routes. It is not available on codeshare flights.\u003C/li\u003E\r\n\u003Cli\u003EThe passengers who purchased the Neighbour-Free Seat product are bound by the terms and conditions or eligibility criteria depending on the specific flight and airline policies, including the Terms & Conditions on Emergency Exit Row Seats. Please refer to https://www.fireflyz.com.my/my/en/terms-and-conditions.html for more information.\u003C/li\u003E\r\n\u003Cli\u003EFirefly shall not be liable to, and shall be indemnified by, the passenger(s) for any loss, including costs, expenses, and legal fees, resulting from, or arising out of the passenger’s non-adherence to any of the terms and conditions herein.\u003C/li\u003E\r\n\u003Cli\u003EPayment options acceptable for the Neighbour-Free Seat are Cash via Credit/Debit Card only. Payments cannot be made using Enrich Points.\u003C/li\u003E\r\n\u003Cli\u003EThe submission request for the Neighbour-Free Seat is available upon ticket issuance up to 72 hours before departure. The offer confirmation will be provided within seventy-two (72) to twenty-four (24) hours before departure.\u003C/li\u003E\r\n\u003Cli\u003EBookings with up to 9 passengers are eligible to submit Neighbour-Free Seat  offers for each passenger under the same booking.\u003C/li\u003E\r\n\u003Cli\u003EPassengers who have completed check-in will not be eligible for the Neighbour-Free Seat.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat product is eligible per segment, per sector.\u003C/li\u003E\r\n\u003Cli\u003EThe Neighbour-Free Seat is non-transferable and non-exchangeable between flights or persons. \u003C/li\u003E\r\n\u003Cli\u003ERefund policy: \u003Col\u003E\r\n\u003Cli\u003EVoluntary Action: Non-transferable, non-refundable, and non-exchangeable.\u003C/li\u003E\r\n\u003Cli\u003EInvoluntary Action i.e. Firefly flight disruption: refundable.\u003C/li\u003E\r\n\u003Cli\u003ETo request a refund, please use the Live Chat feature on our homepage at \u003Ca href=\"https://www.fireflyz.com.my/\" title=\"https://www.fireflyz.com.my/\"\u003Ehttps://www.fireflyz.com.my\u003C/a\u003E. 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