RM0 - RM
If there is a cancellation of flight by Firefly and if you are not agreeable to the change of time or date of your flight, then, Firefly will refund in the form of credit account for the surcharges, taxes, and SST Passport.
Criteria's are as follows:
For more information please visit www.subangskypark.com or www.klia.com.my.
Weight | Price |
2-5kg | RM 50 |
5.1-10kg | RM 100 |
10.1-15kg | RM 150 |
15.1-20kg | RM 200 |
20.1-25kg
|
RM 250
|
25.1-30kg
|
RM 300
|
30.1-50kg
|
RM 400
|
50.1-100kg
|
RM 500
|
If you purchase flights operated by Malaysia Airlines, your free baggage allowance (FBA) will be as below:
Booking Class
|
Sectors
|
Baggage Allowance
|
Economy Class
|
Domestic
|
20kg
|
International
|
30kg
|
|
Business Class
|
Domestic
|
40kg
|
International
|
40kg
|
Firefly Fare Brand Saver Booking Classes
|
Y, W, U, K, B, M, Q, H, S, T, L, V, A, E, I, O, O1, 02, 03 |
Fare Brands
|
Tier & Points |
|||
Blue | Silver
|
Gold
|
Platinum
|
|
1.5 | 1.6 | 2.0 | 2.2 | |
Saver
|
- | - | - | - |
Plus
|
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Extra
|
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Flex
|
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Enrich Status
|
Blue
|
Silver
|
Gold
|
Platinum
|
|
MYR100 | MYR100 | MYR100 | MYR100 |
Enrich Points
|
x 1.5 = | x 1.6 = | x 2.0 = | x 2.2 = |
|
150 | 160 | 200 | 220 |
Enrich Tier
|
Enrich Point Earned
|
Bonus Point Earned
|
Total Earned
|
Blue
|
100%
|
50%
|
1.5 (150%)
|
Silver
|
100%
|
60%
|
1.6 (160%)
|
Gold
|
100%
|
100%
|
2.0 (200%)
|
Platinum
|
100%
|
220%
|
2.2 (220%)
|
Company Name
|
ST Registration Number
|
FlyFirefly Sdn Bhd 199501017403(346606-K)
|
W24-1808-32000045 |
For further information, please visit the official SST website at https://mysst.customs.gov.my.
How do I book The Lounge?
Passenger(s) would be able to book The Lounge Service during the flight booking process on https://www.fireflyz.com.my
Is this The Lounge Service provided for FREE by Firefly?
No. The service is provided by The Lounge in collaboration with Firefly. Passenger(s) would be able to purchase the The Lounge service through an option provided on https://www.fireflyz.com.my (during the flight booking(s) process or at Firefly’s manage My Booking)
How much do I have to pay for The Lounge?
Passenger(s) will have to pay an amount of RM 50 for the usage of the lounge via https://www.fireflyz.com.my. For walk-in customers, you will be charged RM 60.
Will I still be able to book The Lounge after I have purchased my flight?
Passenger(s) would also be able to book The Lounge Service AFTER they have purchased their flight through Firefly’s call centre at 03 7845 4543 or Firefly’s Manage My Booking section.
When can I book the The Lounge Service?
Passenger(s) would be able to book the The Lounge on https://www.fireflyz.com.my any time before 2 hours of their flight departure date and time. This would include through Firefly’s Manage my booking as well.
How soon can I book the The Lounge Service?
Passenger(s) would be able to book the The Lounge on https://www.fireflyz.com.my any time before 2 hours of their flight departure date and time. This would include through Firefly’s Manage my booking as well.
How do I know if I have booked/purchased The Lounge and what documents do I need to have as proof of purchase of my booking?
At the bottom of the travel itinerary, there will be a code displaying the The Lounge and amount purchased. Passenger(s) would need to have their travel itinerary and boarding pass with them (soft or hard copy) to show the proof of purchase.
Once I have booked/purchased the The Lounge service, can I make any changes?
Once your booking is confirmed it cannot be cancelled and is non-refundable. However, should you change your flight time and flight date, the booking of your The Lounge will follow suit.
Once I have booked/purchased The Lounge Service, how soon can I enter and use the The Lounge service?
Once booking is confirmed, passenger(s) may enter the The Lounge within 3 hours prior to the scheduled flight departure from or upon arrival at Subang Skypark terminal airport (“Subang Airport”) during operational hours which is from 6.00a.m. until 9:00p.m.
Where is the The Lounge?
The Lounge is located airside, next to Gate 6 on the Domestic Side.
Will I be able to book this The Lounge service from any departure airport destination(s) of Firefly?
Yes. Booking is available for flights departing from Subang Airport ONLY. The Lounge is only available at Subang Airport and for DOMESTIC passengers only.
Upon entering the The Lounge, what will I need to bring as proof of purchase of my booking?
Passenger(s) would need to show the identification document (which includes MyKad, MyKid, passport or such other valid identification documentation), travel itinerary and boarding pass with them (soft copy or hard copy) for The Lounge to verify the proof of purchase. Please be advised that The Lounge reserves the right to refuse entry in the event that passenger does not have the required documentation as mentioned.
Does that mean I can re-enter the next day without additional costs as long as it is within 24 hours?
No, your Lounge Ticket is a single entry pass which will be invalid after you have taken your flight after your stay at the lounge.
What happens if my flight is re-timed?
If your flight is retimed to a few hours later, your lounge pass is still valid.
If I were to cancel my flight, would I be able to get a refund for booking of the The Lounge?
No. The booking made by passenger(s) on https://www.fireflyz.com.my is final. If Passenger(s) fail to travel on the flight booked, the booking of the lounge will lapse and not be substitutable for other flights.
If Firefly cancel's my flight and I don’t want the next option on a scheduled flight, can I request for a refund for my booking purchased?
Yes, in these circumstances, the Passenger(s) would be entitled for a refund. Passenger(s) is advised to email Firefly customer service at customer_care@fireflyz.com.my
Can The Lounge still refuse my entry even if I have a valid booking and have all the required documentation as proof of purchase?
Yes. Unfortunately, The Lounge is subject to occupancy capacity limitations. Entry to the The Lounge shall be permitted on a “first come, first served” basis and if in the unlikely event the space allocated for admittance reaches full capacity, The Lounge shall have the right to refuse passenger(s) entry.
If The Lounge refuses my entry due to full occupancy capacity, what should I do?
In the unlikely event that the The Lounge reaches its full occupancy capacity, passenger(s) is advised to return at a different time (i) within one and half hour from the scheduled flight departure; or (ii) request for a refund through customer_care@fireflyz.com.my
If The Lounge refuses my entry due to full occupancy capacity and I do not want to return at a different time, can I get a refund?
Yes. In the unlikely event that The Lounge reaches its full occupancy capacity, passenger(s) may alternatively request for a refund. However, passenger(s) must inform The Lounge that the passenger(s) is requesting for a refund. If not, passenger(s) is deemed to be recorded as “No-show” and no refund will be entertained.
If I would like to give my feedback on the food and services of The Lounge, who shall I contact?
We welcome all feedback in regards to the food and services. Passenger(s) may write to Firefly directly at customer_care@fireflyz.com.my
If I have a question in regards to The Lounge, who do I contact?
All issues and inquiries pertaining to The Lounge sold on https://www.fireflyz.com.my are the responsibility of The Lounge. Passenger(s) can contact them directly at 03 – 7846 2380.