Important Notice

As part of our continuous improvement initiative, you may now contact Firefly’s Call Centre from Singapore via +65-31588279. Kindly update the number in your contact information and we look forward to having the opportunities to serve you.

IMPORTANT NOTICE: As a directive issued by the Thailand Airport Authority, Koh Samui International Airport has increased its Airport Tax from THB600 to THB700. The directive is for all passengers travelling on and after 1 Jun 2015 to Koh Samui.

In order to avoid inconvenience at the airport check-in counters, passengers have been asked to update their differential payment via Manage Booking or by calling 03-78454543.

Thank you.

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Press Release on 27 Nov 2009 Incident

Home » News Releases » Press Release On 27 Nov 2009 Incident

Press Release on 27 Nov 2009 Incident

Subang 27th November 2009.

Firefly apologizes to all its passengers for flight delays during the Hari Raya Haji weekend. The delay was caused by ‎​an aircraft being temporary out of service for technical defect which took two days to rectify.

Managing Director and CEO, Eddy Leong clarified that the defect was not major but rectification took longer than expected due to awaiting of specific spare parts from overseas. Added to that its backup aircraft also had a minor defect on Friday but was cleared quickly.

"Unfortunately the out of service aircraft and the short hiccup on the backup aircraft caused a domino effect on all scheduled flights, resulting in multiple delays. We sincerely apologize to all affected passengers and assures all passengers that Firefly practices a very high safety standards failing which an aircraft would not be allowed to be operated."

Firefly thanked all passengers for their support, patience and understanding during the affected period.

Passengers' with additional queries or requiring further assistance may call our Call Centre at +603-78454543 or email us at