Important Notice

Our Call Centre phone line is currently down. For any enquiries or flight bookings, we encourage you to walk-in or contact the nearest Firefly ticketing office or counter. Alternatively, passengers can write to customer_care@fireflyz.com.my. Any inconvenience caused is much regretted. We thank you for your understanding and patience on this matter.


IMPORTANT NOTICE: As a directive issued by the Thailand Airport Authority, Koh Samui International Airport has increased its Airport Tax from THB600 to THB700. The directive is for all passengers travelling on and after 1 Jun 2015 to Koh Samui.


In order to avoid inconvenience at the airport check-in counters, passengers have been asked to update their differential payment via Manage Booking or by calling 03-78454543.


Thank you.


More option for your travelling needs

Firefly and Citilink provides interconnectivity between cities in the ASEAN market.


Firefly Holiday Revamps Travel Portal

Firefly Holiday officially launched it's new travel portal today! Offering convenience from the time of booking to the point of arrival of your destination. Visit www.fireflyholiday.com for more info.

Announcement

Book Flights

Infants are children that are under 2 years old on the date of travel
New
fyh pen
fyh pen
Tourism Malaysia banner

Press Release on 27 Nov 2009 Incident

Home » News Releases » Press Release On 27 Nov 2009 Incident

Press Release on 27 Nov 2009 Incident

Subang 27th November 2009.

Firefly apologizes to all its passengers for flight delays during the Hari Raya Haji weekend. The delay was caused by ‎​an aircraft being temporary out of service for technical defect which took two days to rectify.

Managing Director and CEO, Eddy Leong clarified that the defect was not major but rectification took longer than expected due to awaiting of specific spare parts from overseas. Added to that its backup aircraft also had a minor defect on Friday but was cleared quickly.

"Unfortunately the out of service aircraft and the short hiccup on the backup aircraft caused a domino effect on all scheduled flights, resulting in multiple delays. We sincerely apologize to all affected passengers and assures all passengers that Firefly practices a very high safety standards failing which an aircraft would not be allowed to be operated."

Firefly thanked all passengers for their support, patience and understanding during the affected period.

Passengers' with additional queries or requiring further assistance may call our Call Centre at +603-78454543 or email us at contactus@fireflyz.com.my.