Important Notice

As part of our continuous improvement initiative, you may now contact Firefly’s Call Centre from Singapore via +65-31588279. Kindly update the number in your contact information and we look forward to having the opportunities to serve you.

IMPORTANT NOTICE: As a directive issued by the Thailand Airport Authority, Koh Samui International Airport has increased its Airport Tax from THB600 to THB700. The directive is for all passengers travelling on and after 1 Jun 2015 to Koh Samui.

In order to avoid inconvenience at the airport check-in counters, passengers have been asked to update their differential payment via Manage Booking or by calling 03-78454543.

Thank you.

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No More Queue for Return Check-In

Home » News Releases » No More Queue For Return Check In

No More Queue for Return Check-In

21 Apr 2011

SUBANG – Firefly, Your Community Airline, will be enhancing its flight operations by offering return check–in facility for passengers travelling on the same day. Return check-in simply means that passengers travelling to a destination and returning to its origin on the same day, will be able to pre check-in for their return simultaneously when checking- in for their originating sector. In a statement issued, this convenient service was announced to be effective today.

“We are confident that this service is going to be popular, primarily among business travellers, as they can now avoid queues at check-in counters when returning. Our passengers can also enjoy this facility with no cost, plus will secure more personal time at their destination with no rush to the airport, especially during peak hours of the day. ” said Ms.Angelina Fernandez, Firefly’s Head of Marketing and Communications.

She added, “This service is a part of Firefly’s continuous mission to further improve and offer valuable customer service experiences to our passengers.”

For return check-in during same-day travel, passengers must personally check-in for both sectors - to and fro, at the originating route, with no check-in luggage for the return sector.