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As part of our continuous improvement initiative, you may now contact Firefly’s Call Centre from Singapore via +65-31588279. Kindly update the number in your contact information and we look forward to having the opportunities to serve you.

IMPORTANT NOTICE: As a directive issued by the Thailand Airport Authority, Koh Samui International Airport has increased its Airport Tax from THB600 to THB700. The directive is for all passengers travelling on and after 1 Jun 2015 to Koh Samui.

In order to avoid inconvenience at the airport check-in counters, passengers have been asked to update their differential payment via Manage Booking or by calling 03-78454543.

Thank you.

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Firefly reintroduces fuel surcharge from March 21 due to rising jet fuel

Home » News Releases » Firefly Reintroduces Fuel Surcharge From March21 Due To Rising Jet Fuel

Firefly reintroduces fuel surcharge from March 21 due to rising jet fuel

12 March 2012

Subang - Firefly will reintroduce fuel surcharge for flight bookings made from March 21, 2012 to offset against persisting high jet fuel prices.

Travel bookings made from March 21 for domestic travel will be imposed a fuel surcharge of RM10 for each leg and RM20 for each leg of a regional route.

All flight bookings made prior to March 21, 2012 will not be affected.

COO Shorthaul Malaysia Airlines/ Firefly, Ignatius M.C. Ong, said the company had abolished fuel surcharge in the last quarter of 2008 but regrettably is now forced to reintroduce fuel surcharge due to unsustainable higher operating costs.

Ong added: “We will continuously monitor jet fuel prices and ensure that the surcharge we levy on passengers is fair and it is benchmarked by other airlines operating regionally.”

Jet fuel prices had risen to US$136.94 per barrel this month, from last month’s price of US$131.39. In January 2011, jet fuel price was US$108.22 per barrel.

Background on Firefly

Firefly, a wholly owned subsidiary of Malaysia Airlines, began operations in April 2007. Currently, it operates a fleet of 12 ATR 72-500 turboprop out of Penang and Subang, connecting secondary destinations within the Indonesia-Malaysia-Thailand Growth Triangle as well as providing air linkages between Malaysia and Singapore.

Firefly provides incredible value as well as convenient flight timings and excellent service to its passengers. On the ATR 72-500, passengers are allowed 20kg check-in baggage allowance, provided complimentary in-flight refreshment, assigned seating and convenient city airports.

Firefly had also received numerous awards and recognition. The most recent was on November 15, 2011 when Firefly was conferred “Superbrand” status. In July 2011, Firefly’s Managing Director, Dato’ Eddy Leong had been honoured for his outstanding leadership qualities and was awarded the Global Leadership Awards for Community Airline Sector.

Awards received last year include the 2010 Frost & Sullivan Value Airline of the Year award and the Green Initiative of the Year award by Leaders in Aviation in conjunction with the Doha Aviation Summit. Firefly is also recognised as the Best Brand in Aviation for the Brand Laureate. Firefly connects with the world through Facebook and Twitter.