Important Notice

As part of our continuous improvement initiative, you may now contact Firefly’s Call Centre from Singapore via +65-31588279. Kindly update the number in your contact information and we look forward to having the opportunities to serve you.

IMPORTANT NOTICE: As a directive issued by the Thailand Airport Authority, Koh Samui International Airport has increased its Airport Tax from THB600 to THB700. The directive is for all passengers travelling on and after 1 Jun 2015 to Koh Samui.

In order to avoid inconvenience at the airport check-in counters, passengers have been asked to update their differential payment via Manage Booking or by calling 03-78454543.

Thank you.

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General Conditions of Carriage

Home » Flights » General Conditions Of Carriage
Clause 1 Definitions
1.1 Meanings
1.2 Captions
1.3 Language
Clause 2 Application of these General Conditions of Carriage
2.1 General
2.2 General Conditions of Carriage Prevail
2.3 Charters
2.4 Code Shares
Clause 3 Tickets / Itinerary
3.1 Evidence Of Contract
3.2 Identity
3.3 Validity
Clause 4 Fares
4.1 General
4.2 Infants
4.3 Government Taxes, Charges and Insurance Surcharge
4.4 Currency
4.5 Accuracy
4.6 Applicable Fares
Clause 5 Booking of Seats
5.1 Confirmation of Booking
5.2 Group Bookings
5.3 Flight Change
5.4 Personal Data
5.5 Seating
Clause 6 Check-in and Other Requirements of Carriage
6.1 Check-In, Deadlines and Conditions
6.2 Boarding
6.3 No-show
6.4 Compliance
6.5 Travel Documents
6.6 Documents Advisory
6.7 Refusal of Entry
6.8 Passenger Responsible for Fines, Detention Costs, etc.
6.9 Security Inspections
Clause 7 Refusal and Limitation of Carriage
7.1 Right to refuse carriage
7.2 Unaccompanied Child
7.3 Special Assistance
7.4 Pregnant Passengers
7.5 Infants less than 8 days-old
7.6 Carriage of Pets/Animals
Clause 8 Baggage
8.1 Items Unacceptable as Baggage or to be Carried Inside Baggage
8.2 Valuable and Fragile Goods
8.3 Right to Search
8.4 Checked Baggage
8.5 Firearms and Ammunitions
8.6 Baggage Allowance
8.7 Excess Checked Baggage
8.8 Sporting Equipment:
8.9 Unchecked Baggage
8.10 Collection and Delivery of Baggage
Clause 9 Schedules, Cancellations
9.1 Schedules
9.2 Cancellation, Changes of Schedules
9.3 Sole remedies
9.4 Connecting Flights
Clause 10 Conduct Aboard Aircraft
10.1 Unacceptable Conduct
10.2 General Indemnity
10.3 Use of Electronic Equipment
10.4 No Outside Food
10.5 No Smoking
Clause 11 Liability Limitations
11.1 Limits of Liability
11.2 Notice of Baggage Liability Limitations
11.3 Where Warsaw Convention is not applicable
Clause 12 Time Limitation on Claims and Actions
12.1 Notice of Claims
12.2 Limitation of actions
Clause 13 Modification and Waiver
13.1 Modification and Waiver
13.2 Other Conditions

Version 1.8 (16 January 2015)