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Fees

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Fireflyz

At Firefly we believe in being upfront with our fees so that you know how much you have to spend for your flight.

Ticket Surcharges, Fees & Taxes

Destinations One-Way Fees (per Passenger)
Admin Fee Passenger Service Charge (Airport Tax) Aviation Levy Pax Arrival Processing Fee Advance Passenger Processing Service (APPS)
Domestic MYR 35 MYR 9 N/A N/A N/A
Phuket MYR 45 MYR 65
(Depart Malaysia)
MYR 80
(Depart Phuket)
N/A N/A THB 35
(Depart & Arrive Phuket)
Krabi MYR 45 MYR 65
(Depart Penang)
MYR 44
(Depart Krabi)
N/A N/A N/A
Koh Samui MYR 45 MYR 65
(Depart Subang and
Penang)
MYR 80
(Depart Koh Samui
Arrive Subang and Penang)
N/A MYR 100
(Depart and Arrive
Subang)

MYR 60
(Depart and Arrive
Penang)
THB 35
(Depart and Arrive Koh Samui)
Singapore MYR 45 MYR 65
(Depart Subang)


MYR 26
(Depart Kuantan and Ipoh)
MYR 84
(Depart Singapore Terminal 2)
MYR 19
(Depart Singapore Terminal 2)
N/A N/A
Medan/
Pekanbaru
MYR 45 MYR 65
(Depart Subang)

MYR 26
(Depart Ipoh, Melacca, Penang)
IDR 150,000*
(Depart Pekanbaru Arrive Subang and Penang)

IDR 200,000*
(Depart Medan Arrived Subang and Penang)
N/A N/A N/A
Batam/ Banda Aceh MYR 45 MYR 65
(Depart Subang)

MYR 26
(Depart Penang)
IDR 170,000
(Depart Banda Aceh)

IDR 100,000
(Depart Batam)
N/A N/A N/A

Notices for Ticket Surcharges, Fees & Taxes:

  1. All the above are subject to Firefly’s General Conditions of Carriage.
  2. All Surcharges, Fees & Taxes have been included and must be paid upon booking.
  3. * Airport Tax will be included in the booking for travel date 1st Mar 2015 onwards.

Online & Over the Counter Checked Baggage Allowance

Checked-Baggage Fees
Weight Category Domestic International
Online
(MYR)
Counter
(MYR)
Online
(MYR)
Counter
(MYR)
On ATR-72 aircraft
-20kg Free Free Free Free
+5kg 60 175 100 250
+10kg 120 350 200 500
+15kg 180 525 300 750

Notices:

  1. Checked-baggage fees cannot be refunded or transferred
  2. Checked-baggage fee cannot be re-routed
  3. Unused portions cannot be refunded as well
  4. Online rates are only available online, and are not sold at the airport counter
  5. Baggage that weighs more than checked-baggage allowance purchased will incur excess-baggage fee
  6. Each individual piece of checked baggage may not exceed 32kg
  7. Carriage of excess baggage is subject to load

All the above are subject to Firefly’s General Conditions of Carriage.

Processing & Service Fees

Fee Type Operated by Firefly (FY) Operated by Malaysia Airlines (MAB)
Domestic International Domestic & International
Malaysia Thailand Indonesia Singapore  
(MYR) (MYR) (MYR) (MYR) (MYR)
Flight date or time change per passenger, per flight 75 105 105 105 Refer to MAB Operated Codeshare Terms & Conditions
Online Prepaid Change Fee 45 55 55 55 N/A
Booking (waived if bought via www.fireflyz.com) 20 20 20 20 20
* Mobile Booking Fee 9 9 9 9 9
Seat Selection per passenger, per flight
Desired seat (row 18 & 19) 45 45 45 45 N/A
Preferred seat (row 1, 16 & 17) 25 25 25 25 N/A
Standard seat (other row) 15 15 15 15 N/A
Infant Fee per child, per flight 50 50 50 50 10% of base fare
Excess Baggage
on ATR-72 aircraft 35 per kg 50 per kg 50 per kg 50 per kg N/A
Excess Hand Baggage, per piece 50 100 100 100 N/A
Sports Equipment Handling
up to 20kg per set; excess baggage fee applies if exceeds 20kg 70 70 70 70 N/A
Wheelchair
Pre-Advised 25 35 35 SGD35 25 (Domestic)
35 (International)
Ad-hoc 30 40 40 SGD40 N/A
For OKU passenger - - - - -
Process Fee for Airport Tax Refund per passenger, per sector 15 20 20 20 20

Notices:

  1.  Specified changes are only permitted based on Fare Rules of ticket purchased
  2. 1.1 Please refer to the Terms & Conditions and FAQ
  3. Applicable to all bookings except those made through www.fireflyz.com.my and the Airport Ticketing Office
  4. Only one infant is allowed onboard with each adult
  5. One free hand-carry baggage of 7kg is allowed. Overweight, over-sized and extra hand baggage will be checked in as checked baggage and a fee imposed per piece
  6. Sports equipment such as golf sets and scuba diving equipment are not part of passengers’ checked baggage allowance. A sports equipment fee will apply which is not re-routable, non- refundable if not used and cannot be transferred to another passenger.
  7. If wheelchair assistance is needed, booking can only be made through the call centre or a ticketing office and is subject to Firefly’s acceptance as per our General Conditions of Carriage.
    Passengers requiring wheelchair assistance whose carriage is accepted by Firefly must be able to walk up the stairs of the aircraft
    Without prejudice to our rights in Firefly’s General Conditions of Carriage, Last Minute / Ad-hoc Special Assistance shall only be applicable:
    to passengers who have declared, when booking their tickets, that such passenger has a physical or medical condition that requires special assistance or, where such passenger, at point of check-in, is of a condition requiring special assistance; and
    upon such declaration or in the exercise of Firefly’s rights under Clause 7.3 of our General Conditions of Carriage, Firefly has agreed to accept the carriage of such passenger or such passenger is not denied boarding at the point of check-in due to his/her condition
  8. Request for Airport Tax Refund is subject to a Process Fee on a per passenger, per sector basis
  9. For detailed Refund and Cancellation Policy on MAB Operated flight, please visit MAB Operated Codeshare Terms & Conditions.

All the above are subject to Firefly’s General Conditions of Carriage.

Compensation

Lost Baggage
Incident Domestic International
ATR 72-500 # MYR 80
(per kg)
MYR 80
(per kg)

Notices for Compensation:

  1. All the above are subject to Firefly’s General Conditions of Carriage.