Firefly

How to Use the Internet Booking Service on Firefly

The Internet Booking Service is a 6 Step Process at www.fireflyz.com.my

1. Search

1. Select Round Trip/One Way, Origin, Destination, Departure Date, Return Date, Number of Guests and Number of Infant Passengers
2. Click “Search”

2. Select

1. Results of search will be displayed
2. Total Fare (excluding fees, taxes and surcharges) will be displayed
3. Select your preferred Going Out and Coming Back flights
4. Read and understand the Important Notices and Fare Rules
5. Check the box at the bottom of the page to confirm your understanding and acceptance of the terms and conditions
6. Click “Continue”

3. Contact

1. Flight Details and Price Summary will be displayed on the left
2. First time customers should Register as a member
   • Fill up the Contact Information
   • Create your own Login ID and Password under “Register Now!”
   • Note: You must fill in all fields marked “*”
3. If you have already registered, you can login with your User ID and Password immediately (see bottom left hand corner)
4. Click “Continue”.

4. Passengers

1. Traveler Information page will be displayed
2. Fill in the details for ALL passengers traveling
3. Note: You must fill in all fields marked “*”
4. Check the box at the bottom of the page to confirm that all the passenger information is correct
5. Click “Continue”

5. Payment

1. Payment Information page will be displayed
2. Fill in your Credit Card details (only Mastercard & Visa accepted)
3. Fill in your Credit Card Billing Address
4. Click “Continue”
5. Processing will take between 10 - 60 seconds. Please do not click the back, stop or refresh button until the next page is displayed

6. Itinerary

1. Itinerary page will be displayed
2. Print the Itinerary which will state your Confirmation Number, Reservation Status, Flight Details, Contact Details, Traveler Details, Price and Payment Summary as well as the Terms & Conditions of travel

7. Email Confirmation, Bookings & User Profile

1. You will be sent an e-mail confirmation to confirm your booking
2. You can also check your confirmed bookings online by clicking on “My Bookings” (see link at top right hand corner of webpage)
3. You can also modify your profile by clicking “My Profile” (see link at top right hand corner of webpage)