Fees
At Firefly we believe in being upfront with our fees so that you know how much you have to spend for your flight.
Ticket Surcharges, Fees & Taxes
| One-Way Fees (per Passenger) |
Domestic | International (Koh Samui) |
International (Phuket) |
International (Pekanbaru & Banda Aceh) |
International (Medan) |
|---|---|---|---|---|---|
| Fuel Surcharge | MYR 27 | MYR 78 | MYR 78 | MYR 78 | MYR 52 |
| Admin Fee | MYR 26 | MYR 37 | MYR 37 | MYR 37 | MYR 37 |
| Airport Tax | MYR 9 | Depart Malaysia | Depart Malaysia | Depart Malaysia | Depart Malaysia |
| MYR 51 | MYR 51 | MYR 51 | MYR 51 | ||
| Depart Koh Samui | Depart Phuket | Depart Pekanbaru & Banda Aceh | Depart Medan | ||
| THB 500 | THB 700 | RP 60,000 | RP 75,000 | ||
| Passenger Arrival Processing Fee |
- | Depart Malaysia
MYR 100 |
- | - | - |
| Depart Koh Samui THB 1,000 |
Notices for Ticket Surcharges, Fees & Taxes:
- All the above are subject to Firefly’s General Conditions of Carriage.
- All Surcharges, Fees & Taxes have been included and must be paid upon booking.
Processing Fees
| Fees | Malaysia | International |
|---|---|---|
| Name Change * (per passenger, per booking) |
MYR 50 | MYR 70 |
| Flight Departure Date Change ^ (per sector, per passenger) |
MYR 50 | MYR 70 |
| Infant ~ (per sector) |
MYR 30 | MYR 30 |
| Refund (per sector, per passenger) |
MYR 10 | MYR 10 |
Notices for Processing Fees:
- * Name changes are only permitted based on Fare Rules of ticket purchased.
- ^ Flight Departure Date changes are only permitted based on Fare Rules of ticket purchased.
- ~ Only one (1) infant is allowed on board with each travelling adult.
- All the above are subject to Firefly’s General Conditions of Carriage.
Service Charges
| Charges (per Passenger) |
Malaysia |
|---|---|
| Booking * | MYR 5 |
| Excess Baggage # | MYR 15 (per kg) |
| Pre-advised Wheelchair + (Special Assistance) |
MYR 12 |
| Last Minute / Ad-hoc Wheelchair ++ (Special Assistance) |
MYR 20 |
| Sports Equipment Handling ^ (for Golf Sets & Scuba Gear only) |
MYR 30 (up to 20kg per set) |
Notices for Service Charges:
- * Applicable to ALL bookings except internet bookings through www.fireflyz.com.my.
- # One free Hand Carry Baggage allowance of 5kg. Any excess baggage will have to be checked-in as Check-In Baggage.
- # Free Check-In Baggage allowance is 20kg. Any excess baggage will be charged per kg.
- + Bookings for passengers requiring Special Assistance can only be made through the Call Center or authorized MAS Ticketing Offices and are subject to Firefly’s acceptance as per our General Conditions of Carriage.
- + Passengers requiring Special Assistance whose carriage is accepted by Firefly must at least be able to walk up the stairs of the aircraft.
- ++ Without prejudice to our rights in Firefly�s General Conditions of Carriage, Last Minute / Ad-hoc Special Assistance shall only be applicable:
- to passengers who have declared, when booking their tickets with us, that such passenger has a physical or medical condition which requires Special Assistance or, where such passenger, at the point of check-in, is of a condition requiring Special Assistance; and
- upon such declaration or in the exercise of Firefly’s rights under Clause 7.4 of our General Conditions of Carriage, Firefly has agreed to accept the carriage of such passenger or such passenger is not denied boarding at the point of check-in due to his/her condition.
- ^ The weight of the Sports Equipment (i.e. Golf Set and/or Scuba Gear) must not exceed 20kg. Any excess weight will be charged per kg based on the Excess Baggage charges.
- All the above are subject to Firefly’s General Conditions of Carriage.
Compensation
| Incident | Domestic (Malaysia) |
International (Thailand) |
|---|---|---|
| Lost Baggage # | MYR 48 (per piece) |
MYR 48 (per piece) |
Notices for Compensation:
- All the above are subject to Firefly’s General Conditions of Carriage.
