Online Excess Baggage
The Terms & Conditions for on-line pre-paid excess baggage
- No refund for the unused portion
- Rates is only applicable online
- Counter rates apply for additional excess baggage
- Non refundable
- Non transferable
- Non re-routable
- Carriage of excess baggage is subject to load
FAQ
What is Prepaid Excess Baggage allowance?
It's a savings option offered to passengers who have check-in baggage in excess of the free baggage allowance of 20kg. By pre-paying for your excess baggage in advance, you will save 20% over the check-in counter rates.
When will this be available to passengers?
This service shall be available starting 1st July 2009.
Why is Firefly offering this option?
Being a caring Community airline, Firefly is offering this option to passengers the saving and
convenience of paying in advance their excess baggage so that their travel experience at the check-in counter will be hassle free.
How does this work?
At the time of booking, passengers must advise if he/she wants to have this prepaid option so
that amount will be added to the total flight purchase price.
What are the charges on this option?
For every 5kg in excess, guests may avail of the prepaid option for RM60, on domestic flights and RM80 on international flights.
Can I get the above same rates at the airport?
No, standard excess baggage rates will already apply at the airport. Prepaid excess baggage must be booked and paid upon booking of flight, at least 24 hours prior to departure date online and 4 hours before flight departure through Call Center and ticket offices.
Are prepaid excess baggage rates refundable?
The prepaid rate is non-refundable if the passenger cancels the trip or if the flight is cancelled due to force majeure (in this case, it will apply on the rebooked flight). However, if the flight is cancelled due to the airline's fault, the prepaid rate is refundable.
What if the passenger's actual weight of checked baggage exceeds the weight prepaid, how will this be handled?
If actual weight exceeds the prepaid excess weight, standard counter excess baggage rates will apply to the excess. If actual weight is less than the weight prepaid, excess amount will be deem
as total.
Can this be transferred to another passenger?
No, this is not transferable. However, this may apply to pooling - that is, when 2 or more passengers under 1 booking reference present themselves and their checked baggage for check-in at the same time at the airport, they may combine their individual checked baggage allowance and prepaid excess baggage rates.
I'm bringing 40kg of checked baggage, and I'd like to avail of prepaid excess baggage option. How should I go about this?
You are entitled to a 20kg free baggage allowance and you may avail of 15kg prepaid excess baggage option. The 5kg in excess may only be accommodated on a space available basis and must be settled at the airport using standard counter excess baggage rates.
