If the available credit account is less than the total amount of the new booking, you can pay the differences by other payment method such as Credit Card, Firefly Voucher or Direct Debit. In the event available credit account fund is more than the total amount of the new booking, it can be used for future booking(s) before the expiry date.
When can I utilize my credit account?
A credit account is valid for three (3) months from the date of creation, and if the balance or full amount is not utilized within the aforementioned months, the amount will then be forfeited. You may check your credit account fund expiry date and transaction history by clicking on “Account Summary” on the left column after login with your Firefly member ID via www.fireflyz.com.my. You will be directed to the following page.
Benefits are as follows:
Yes, you can earn Enrich miles.
No, once you have missed the flight you will need to purchase a new flight ticket. The fare and fee paid for the previous flight(s) will be forfeited.
Yes, you may. Kindly proceed to our Airport Ticketing Office at least one (1) hour before the scheduled time of departure. If you have utilised your one (1) free Flight Change, you will have to pay the Flight Change fee and fare difference, if any.
Login into your account using your registered email address and password
Select “FY e-wallet Top Up”
+603 7845 4543
+65 3158 8279
Operating Hours: Daily 8.00am - 9.00pm
If there is a death to the FY e-wallet account holder before the unutilized amount expiry date, the next of kin of the deceased shall within 30 days notify Firefly’s customer care through email at firstname.lastname@example.org together with the supporting documents of the death of the deceased and the relationship of the next of kin to the deceased.
You can purchase a flight through Firefly Call Centre up to forty-eight (48) hours before scheduled time of departure.
No. Enrich Miles redemption is not applicable for Group, Codeshare, FOC tickets, ID90, Duty Travel, FY Holiday & Charter bookings.
Yes, you can make changes by calling our Call Centre. You may change your flights up to forty-eight (48) hours prior to the schedule flight departure time. Such changes will incur a Change Fee as well as differences in Miles.
No. Enrich Miles redeemed cannot be cancelled and are non-refundable.
Enrich Miles that have been redeemed are non-refundable as you will be reallocated to the next available flight. If you opt for a refund, the amount paid for the Fees and Taxes will be refunded as a “Credit Account” credited to your Firefly account which you can use within three (3) months from the date of issuance to book other Firefly flights.
Please visit Malaysia Airlines website at https://www.malaysiaairlines.com/hq/en/enrich.html
ST Registration Number
FlyFirefly Sdn Bhd (346606-K)