Important Notice

As part of our continuous improvement initiative, you may now contact Firefly’s Call Centre from Singapore via +65-31588279. Kindly update the number in your contact information and we look forward to having the opportunities to serve you.

IMPORTANT NOTICE: As a directive issued by the Thailand Airport Authority, Koh Samui International Airport has increased its Airport Tax from THB600 to THB700. The directive is for all passengers travelling on and after 1 Jun 2015 to Koh Samui.

In order to avoid inconvenience at the airport check-in counters, passengers have been asked to update their differential payment via Manage Booking or by calling 03-78454543.

Thank you.

More option for your travelling needs

Firefly and Citilink provides interconnectivity between cities in the ASEAN market.

Firefly Holiday Revamps Travel Portal

Firefly Holiday officially launched it's new travel portal today! Offering convenience from the time of booking to the point of arrival of your destination. Visit for more info.


Book Flights

Infants are children that are under 2 years old on the date of travel
fyh pen
fyh pen
Tourism Malaysia banner

Clause 9

Home » Conditions Of Carriage » Clause 9

Schedules, Cancellations

9.1 Schedules: We will use our best efforts to avoid unreasonable delay in carrying you and your Baggage. We will endeavour to adhere to the published schedules in effect on the date of travel. However, times shown in our timetables, schedules or elsewhere are subject to change at any time and from time to time and we shall not be liable in any way whatsoever for any loss incurred by Passengers as a result of such change.

9.2 Cancellation, Changes of Schedules: At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In such an event, we shall at our option, either:

  • carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or
  • should you elect to travel at another time on our scheduled services, retain the value of your fare in a credit account for your future travel provided that you must re-book within three (3) months therefrom and such re-booking shall further be subject to the following conditions:
    • if the re-booking is made for a lower fare than that of the cancelled, terminated, diverted, postponed, rescheduled or delayed flight, the balance of your fare shall be retained until the expiry of your credit account;
    • if the re-booking is made for a higher fare than that of the cancelled, terminated, diverted, postponed, rescheduled or delayed flight, the difference in fares shall be paid by the Passenger.

9.3 Sole remedies: Upon the occurrence of any of the events set out in Clause 9.2, the options outlined in Clause 9.2 (a) to (b) are the sole and exclusive remedies available to you and we shall have no further liability to you.

9.4 Connecting Flights: We are a point to point Carrier. We shall not be responsible for any costs or expenses you incur as a result of a missed connection, even if the missed connection was due to one of our flights being delayed/ rescheduled/ cancelled.

Version 1.8 (16 January 2015)