Firefly

Have you "Firefly Mobile" yet?

Register yourself and book your tickets easily through Firefly Mobile now! Try our express registration via your mobile phone! Want to know how? Just go to www.fireflyz.com.my/mobile
  • Home
  • |
  • Flights
  • |
  • Community
  • |
  • About
  • |
  • Contact Us
  • |
  • Firefly Holiday


Clause 11

Liability Limitations

11.1 Limits of Liability: Your journey may be governed by either the Warsaw Convention or the Montreal Convention 1999. Limits of our liability for death or personal injury and in respect of loss of or damage to baggage shall be determined in accordance with the applicable Convention.

11.2 Notice of Baggage Liability Limitations: Liability for loss or damage to baggage is limited unless its value is declared in advance and additional charges are paid. Liability for domestic travel and liability for international travel vary according to the respective law.

11.3 Where Warsaw Convention or Montreal Convention is not applicable: Where your carriage is not subject to the liability rules of the Warsaw Convention, the following rules shall apply:

  • Any liability we have for Damage will be reduced by any negligence on your part, which causes or contributes to the Damage in accordance with applicable law.
  • We will not be liable for Damage to Checked or Unchecked Baggage unless such Damage is caused by our negligence and such Baggage was within our control or custody.
  • Except in the case of an act or omission done with intent to cause Damage or recklessly and with knowledge that Damage would probably result, our liability in the case of Damage to Checked Baggage and Unchecked Baggage shall be limited to amount as provided for in the Fees Schedule. If the weight of the Baggage is not recorded on the Baggage Identification Tag, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free baggage allowance for the class of carriage concerned. If in the case of Checked Baggage, a higher value is declared in writing pursuant to an excess valuation facility, our liability shall be limited to such declared value.
  • We will not be liable for any Damage arising from our compliance with applicable laws or Government rules and regulations or from your failure to comply with the same.
  • Except where other specific provision is made in these General Conditions of Carriage, we shall be liable to you only for recoverable compensatory damages for proven losses and costs in accordance with applicable law.
  • We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, including to our property.
  • We shall have no liability whatsoever for Damage to articles or items not permitted to be contained in Checked and Unchecked Baggage including but not limited to fragile or perishable items, items having a special value, such as money, jewelry, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables documents such as business documents, passports and other identification documents, title deeds or samples.
  • We are not responsible for any illness, or disability, including death, attributable to your physical condition or for the aggravation of such condition even if such condition is contracted aboard the aircraft by being in the close proximity of any person on board suffering from a communicable condition.
  • The contract of carriage including these General Conditions of Carriage and exclusions or limits of
    liability, applies to our authorized agents, servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such authorized agents, servants, employees and representatives shall not exceed the amount of our own liability if any.
  • Nothing in these General Conditions of Carriage of the Conditions of Contract shall waive any exclusion or limitation of our liability under the Warsaw Convention or any other applicable Convention or applicable laws unless otherwise expressly stated by us.

Version 1.3 (12 Feb 2009)

Book Now

Header PackagesTab Flights OverTab Flights HotelsTab Hotels





Please select the city you will be departing from.

Please choose your destination.

Your return date is the same as your departure date.

Is such a short trip intentional?

If you wish to book a greater number of Infants than Adults, please contact our Call Centre at +603 - 7845 4543 for possible arrangements.

You can now book flights up to 05 hours 59 minutes from the current time.

Infant(s) must be within the age of 9 days - 24 months at date(s) of travel

Twitter Blog Flickr Facebook

Leftpanel Flymail

Leftpanel Mybookings

Leftpanel Agentlogin

Hotel Partners

Callcentre
  • About This Site
  • Privacy Policy
  • Legal Notice
  • General Conditions of Carriage
  • Sitemap
Logo MAS
Best viewed with MSIE 7+, Firefox 2+ or Safari 3 on 1024 x 960 resolution. Copyright © 2009 FlyFirefly Sdn Bhd. All rights reserved.

Medan promo banner

Langham Place promo banner

Explore Singapore promo banner

Island packages promo banner

Skypark Fly & Win button

  • Book Now
  • Mobile Booking
  • Routes & Schedules
  • Destinations
  • Fleet
  • Fees
  • Online Excess Baggage
  • Online Seat Selection
  • Sports Equipment Handling
  • General Conditions of Carriage
  • Travel Protection
  • Charter Service
  • Travel Tips
  • Travel Experience
  • FlyMail
  • Useful Links
  • Firefly Biz Zone
  • Company Profile
  • Our Family
  • News Releases
  • Media Coverage
  • Our Events
  • FAQ
  • Careers