Travel Experience

Share your travel experience with other Firefly travelers. Simply email us your experience, along with travel details via our online form or directly to travel@fireflyz.com.my.

Latest Experience

I used to travel with Firefly and I can see a vast improvements over the past few years. I boarded the ATR72-500 last week and it is one of the best flight I’ve ever had. The aircraft has a much comfortable seats and more space, and it feels like taking an Airbus or Boeing. Together with the latest complimentary in flight services, it’s all worth it! Keep it up!

From Tan Li Zhi tlizhi@yahoo.com 14 Oct 2008

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I would just like to thank Firefly team for making my trip back to KL from Langkawi recently a pleasant one. It was my first time taking Firefly and did not expect much but I got more than a welcome onboard. I applaud the stewardess for their genuine smiles and helpfulness as well as their friendliness. Firefly have kept a standard which I hope would continue for other airlines to follow. I wish Firefly would grow and continously improve facilities in the future especially in transportation from airport to city/town centre.
Thank you and keep up the good work.

» From Denise (bluoceanus@gmail.com), 5th April 08

Dear Firefly staff,
Me, myself Hani would like to say thank you for an excellent and memorable trip to Koh Samui by Firefly. It is such a great journey and the cabin staff are SUPERB FRIENDLY!!!! That’s really great!! It is really a warm welcome from Firefly .

I’m planning to go again to Koh Samui but this time will be with my family and friends.. and we will for sure will fly with Firefly!!!!!

Thank You so much for the great memories..

» From Hani Safura Binti Mohd Noorik, 1 Apr 2008

First of all, Happy Chinese New Year to you and all the staff of Firefly. I would say that this feedback has come in rather late. However, it is still worth mentioning because it was simply a fantastic experience for me.

Read the rest of the letter

» From Nicole Pua, 5 Mar 2007.

First of all, Happy Chinese New Year to you and all the staff of Firefly. I would say that this feedback has come in rather late. However, it is still worth mentioning because it was simply a fantastic experience for me.

I was flying with Firefly from Penang to Subang and back, on the 22nd and 24th of January 2008. Like any other, I booked my flight through your online booking. Being a totally blind person, I was rather worried. However, when I arrived at the airport, your ground staffs were ready to help me. They took me from the check-in counter to the aircraft and when I touched down in Subang, there was another person waiting to take me from the aircraft to the arrival hall. It was simply terrific! Your staffs were very friendly, and despite the lack of knowledge to help a blind person, they did not hesitate to ask and find out.

During my flight, the flight attendants were very kind; they knew me by name and readily offered their assistance. One of the cabin crew even showed the exit doors from my seat and where to look for my life jacket. That was excellent! In fact, it made my first travel on my own (all by myself!) a fantastic experience and I am confident and look forward to travel with Firefly again. I think that will be soon.

Anyway, since I am blind and working in an organization for the blind, we are more than glad if Firefly would like to learn more about on how to help a blind in mobility (how to guide a blind and what sort of assistance that you can offer). We are always ready to have collaboration such as training your staff so that they could also share with their colleagues in what to do when meeting a blind person.

All these are general information that we gladly disseminate. You could also get help from other organizations serving the blind.

We even have brochures that the public could read on their own. Anyway, so much said, I just want to express my thanks once again. Look forward to traveling with Firefly soon!

» From Nicole Pua, 5 Mar 2007.

Appreciation for a Great Service

First and foremost, allow me to wish Happy New Year 2008 to all FlyFirefly Sdn Bhd Management and Personnel.
On the 28th December 2007, I flew with Firefly for the first time on board flight FY3206 from Subang to Johor Bahru. I would like to highlight the high level of professionalism shown by the operating crew consisting of the Captain, Second Officer and two Flight Attendants despite the flight having a very light load of only 8 passengers on board. The service was excellent, fast and friendly and in line with the concept of Firefly in bringing the fun back into flying.

Read the rest of the letter

» From Azuan Ahmad Zahdi, 1 Jan 2007.

Appreciation for a Great Service

First and foremost, allow me to wish Happy New Year 2008 to all FlyFirefly Sdn Bhd Management and Personnel.

On the 28th December 2007, I flew with Firefly for the first time on board flight FY3206 from Subang to Johor Bahru. I would like to highlight the high level of professionalism shown by the operating crew consisting of the Captain, Second Officer and two Flight Attendants despite the flight having a very light load of only 8 passengers on board. The service was excellent, fast and friendly and in line with the concept of Firefly in bringing the fun back into flying.

Allow me to congratulate Captain Fauzi, the Captain in charge for making the flight a memorable first experience. The Captain went an extra mile to give a comprehensive in-flight briefing on the status of the flight as well as explaining the slight delay encountered on that day. He also took the initiative to personally thank the passengers via the cockpit window while passenger’s leaving the aircraft in Johore Bahru.

At the same time, your cabin crew, in particular Flight Attendant Hazlina went all out to make sure very passenger is comfortable on this very early morning flight. Her attention towards all eight passengers remained personal and we were looked after professionally throughout our flight. Even the sales of merchandise and F&B were conducted in a polite and subtle manner to avoid waking up other passengers.

This kind of service is something rapidly disappearing in today’s air travel and being a frequent traveler with the other local ‘low-cost carrier’, I have nothing but praises and appreciations for the service level showed by Firefly. I shall not hesitate to recommend Firefly to my family and friends for the quality and convenience of the service and I look forward for my next travel with Firefly.

Thank You

Best Regards,

Azuan A Zahdi
azuan@azuanzahdi.com

I have been told by my colleague that the Fokker is safer than a Jet. Actually at first I don’t believe and even go online and hope to find some info that will convince me. Fokker left a good reputation after searching the website on it. Anyway, I think I have to try by myself before introduce to all my beloved friends.
My first experience with the Fokker was with Firefly, what a fantastic experience and I was impressed! A small, tiny aircraft could actually bring the fun back into flying. To be honest, I will be dizzy every time flying with a Jet, and maybe because of the pressure where Jet used to fly at the altitude of between 30,000 - 40,000 ft. On the other hand, Fokker flies just above 14,000 ft. Thus, you might have the opportunity to see the beautiful view of the land from the sky - wonderful.

Furthermore, while landing and takeoff, it’s very smooth as I did not notice that it’s already in the sky. With Jet landing, it might be need the assistant from a skillful tech crew but the Fokker will actually land very smoothly. If i would like to compare the aircraft with a human being, then i would say Jet is a man and the Fokker is a beautiful lady in the sky.

Anyhow, thanks to Firefly for bringing such a bright idea, great aircraft into the community. Last but not least, i just realised that the Fokkers have already served the internal routes in Sabah and Sarawak, and they actually more familiar than people in Peninsular Malaysia.

» Joanne Yew (corringies@yahoo.com), 10 Oct 2007

Welcome to Terengganu Firefly! I flew with Firefly last week from Terengganu to Kuantan. So exciting, even for a short distance, but I felt safe and relaxed. From 3 hours by car now only 30 minutes with Firefly. I save 2 and half hour and I make profit on my batik business. Please add more routes coz i want to expand my business and to introducing Batik Terengganu on air.

» Itakuchinno (itakuchinno@yahoo.com), 9 Oct 2007.

Small aircraft but very comfortable. I had my 1st time flying to Phuket with Firefly. Thanks to Firefly make my dream come true took me to my destination, it’s safe and comfortable. If I have chance, I still will take Firefly go to Phuket again rather than take bus. Beautiful beach, nice country. Price is reasonable and not expensive.

» Wai Kong Chong (tel20052005@hotmail.com), 5 Oct 2007.

It is really worth it. Since I traveled by Firefly, I think its better for me to go back to Kota Bharu via air route since its not too expensive as I expected before especially I got ur promotion price at ur Penang Sales Office Opening Day. I only have to pay RM42 rather than if I take a bus, it will cost me RM30 but it is only 10 ringgit difference laaa bro. Since I can reduce my travel time from 8 hours by bus to 1 hour only if I travel by flight. Within that 7 hours difference I can do a lot of things that it’s worth more than 10 ringgit. Believe me! I also bought Firefly merchandise on board luggage tag as souvenir for my friends and they like it very much cos it look so cool!

» From khoyoko@yahoo.com, 17 Aug 2007.

Woww!! What an amazing thing when I was using ur Fokker 50 to travel last week since I heard that traveling by bus will cause me a lot of problems. So, I decided to travel by flight because it’s save me a lot!!! Then, it is a direct to my destination (Kuantan), this is another thing that I luv to tell the others that travel by flight is not too complicated as we expected before rather than travel by bus because sometimes BUS couldn’t do a direct travel for me, they have to transit to KL laa, S.Alam laa, Seremban laa or Kota Bharu. I am so tired of this. Save Money and Time!!!! But it is only if I can grab ur ticket promotion especially if it is free. Waaa, is that mean that I ve to aware time to time to ensure that my travel will save a lot of money if I still wanna use ur Fokker 50.

» From tarokaneshiro@yahoo.com, 10 Aug 2007.

My first thought of flying with Fokker was a bit skeptic. I heard few stories from those flew with this kind of airplane that from take off until landed, it could be nightmare. Turbulence, cloud impact and imbalance, almost everything that made me refuse to go through it. But surprisingly, after I gave it a try, I was totally stunned by how smooth the ride was and I never have a doubt that your crew are among the best. Kudos to the pilot the most!

» From zeedarie@yahoo.com.sg, 03 Aug 2007

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