Important Notice

As part of our continuous improvement initiative, you may now contact Firefly’s Call Centre from Singapore via +65-31588279. Kindly update the number in your contact information and we look forward to having the opportunities to serve you.


IMPORTANT NOTICE: As a directive issued by the Thailand Airport Authority, Koh Samui International Airport has increased its Airport Tax from THB600 to THB700. The directive is for all passengers travelling on and after 1 Jun 2015 to Koh Samui.


In order to avoid inconvenience at the airport check-in counters, passengers have been asked to update their differential payment via Manage Booking or by calling 03-78454543.


Thank you.


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Firefly is moving to T2, Changi Airport

Home » Community » Firefly Is Moving To T2 Changi Airport

Firefly is moving to T2, Changi Airport

Due to closure of Budget Terminal, Firefly will operate out of Terminal 2, Changi Airport from 25 September 2012 onwards. Here’s what you need to know:

When will this take effect?
25 September 2012 onwards – Firefly passengers on flights into / out of Singapore will arrive at / depart from Terminal 2.

Where do I check in?
Firefly passengers are to check in at Row 10 for their flight. Row 10 is located nearest to Entrance 5 of Terminal 2.

When do I check in?
Due to operational requirements, Firefly check-in counters at Terminal 2 will close 45 mins before Scheduled Departure Time. Please arrive with sufficient time to check in before counters close.

What about Web Check-in passengers?
Web Check-in passengers must arrive before counters close at 45 mins before Scheduled Departure Time for document check and/or baggage drop-off.

Where is the Firefly Airport Ticketing counter?
It’ll be located at the end of Row 10, Terminal 2 and opens from 7am to 11pm daily.

How to get to/from Terminal 2?
Besides taxis, Terminal 2 is also easily accessible by Trains (Singapore Mass Rapid Transit), Airport Shuttle and Public Buses.
For details, please visit www.changiairport.com and click on the Getting Around tab.

Improved connectivity...
Terminal 2 is linked to Terminal 1 and 3 by a series of inter-terminal travellators and Skytrains so you’ll enjoy greater connectivity with other airlines.

For more information on Terminal 2 of Changi Airport, please visit www.changiairport.com.