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Officer, Fraud Management

Officer, Fraud Management reports to the supervisor and manager in handling the below job duties:

Key Accountabilities

  • To verify the effectiveness of the organisation’s internal controls and procedures against loss of revenue due to fraud case.
  • To examine and evaluate Reservations and Distributions departments’ procedures from time to time to ensure full compliance of Standard Operating Procedure (SOP).
  • To plan and undertake investigations into allegations of fraud and corruption of varying nature and complexity.
  • To ensure internal fraud investigations are conducted in a thorough and objective manner within establishment plans and schedules and to identify key area for corrective action and improvement recommendations.
  • To review and investigate customer activity by utilising a wide array of fraud tools and following best practices in order to reach the right decision.
  • To present findings and provide report for superior reference.
  • To analyse fraud data within the team and make reporting to the supervisor/ manager in addition to developing plans and processes to mitigate emerging trends.
  • To liaison with regulatory bodies (e.g: PDRM) and FY Security when there is losses incurred, this include the requirement to make police report whenever is necessary.
  • To submit all report as required by the Management on a timely basis.
  • Additional duties assigned as and when required.

Key Accountabilities

  • SPM holder with at least 3 credits (Bahasa Melayu, Mathematics, Bahasa Inggeris)
  • Result oriented and proactive person
  • Self-motivated and with high degree of integrity
  • Good analytical skill. Possess excellent interpersonal and communication skills
  • Microsoft office literacy.
  • Willing to work on shift hours, public holiday and weekends

Interested candidates are required to e-mail their latest curriculum vitae/resumes to on or before April 29, 2015. Please note that only shortlisted candidates will be notified for interview.

Associate, Customer Care (based in Subang)

The Customer Care Associate is responsible to manage and resolve various day to day customer concerns and issues via multiple channels i.e. emails, social media and escalated from other points. Engage the organization in managing customer relationship and satisfaction, which contributes to revenue and profit. Enhance Customer Experience across all the touch points so that customer binds himself/herself to the company.

Key Accountabilities

  • Assist all queries/ complaints/ feedbacks received via Customer Care inbox, social media, random emails from internal and external. Ensure thorough investigations are done before a proper reply is sent to customer.
  • Create persistent focus on the customer in the actions the company undertakes and drive the relevant departments in the company to work together for optimum customer experience delivery.
  • Enhance customer experience at main touch points by providing self-improvement opportunities through training for all relevant staff i.e. call centre, ground etc.
  • Manage individual complaints received by CEO and draft appropriate replies to high profile/ major service recovery cases.
  • Manage and reply the daily comments/ complaints received by the on board Firefly Survey.
  • Assist with other customer experience related duties as and when required.

Key Accountabilities

  • Bachelor Degree in Business Administration/ Marketing/ Social Science or other related disciplines with minimum 2 years working experience.
  • Excellent communication skills with good command of verbal and written Malay/English.
  • Good interpersonal skills and pleasant personality with positive attitude.
  • Computer literate and well versed in Microsoft Office Applications.
  • Able to advocate department/ company objectives and portray positive attitude.

Associate, Sales (based in Penang)

The SALES ASSOCIATE assists the Vice President Sales, Penang Hub in every aspect of sales activities assign by role description

Key Accountabilities

  • Sales Area Coverage by Market Segment
    1. Corporate and Organization – To secure Corporate and Organization account targeting business duty travel movement and frequent flyer traffic
    2. Relations with MNC, State Government and Government Agencies, Tourism Malaysia, State Tourism and NGOs.
  • Management Information
    1. To formulate and implement sales activities and plan
    2. To ensure that commercial targets for assigned routes are met and exceed
    3. Knowledge on current local market situation and competitor’s trend
    4. Reporting:
      1. Weekly Sales Report
      2. Weekly Sales Action Plan Report – Sales
  • Sales Support
    1. Cooperate with various departments such as Distributions, Revenue Management and Marketing & Communication team for company projects, assignments, sales & marketing activities
    2. Involve in travel trades, fairs and exhibitions


  • Education: Minimum Bachelor Degrees in any fields or any related fields
  • 2 – 3 year (s) of working experience in the relevant corporate field
  • System Skills: Computer Literate especially in Microsoft Office Application
  • Qualities: Excellent interpersonal communication skills (Local dialects and English), quick action, fast leaner and team player but able to work independently
  • Able to work in a high pressure and within the performance based evaluation environment
  • Possess a valid driving licence and own transport, must be able to travel extensively


Captain (ATR Rated)

  • Must hold a valid Malaysian ATPL license (inclusive of a valid medical certificate)
  • Must have at least 3,500 flying hours with 1,000 PIC hours
  • Experience in commercial airline is an added advantage

Interested candidates are required to send in a cover letter along with curriculum vitae, copies of relevant certificates and MYKad, and a recent passport-size photograph to or

Human Resources Department
FlyFirefly Sdn Bhd (346606-K) formerly known as MAS Sdn Bhd
3rd Floor, Admin Building 1, MAS Complex A
Sultan Abdul Aziz Shah Airport
47200 Subang