Important Notice

IMPORTANT NOTICE: As a directive issued by the Thailand Airport Authority, Koh Samui International Airport has increased its Airport Tax from THB600 to THB700. The directive is for all passengers travelling on and after 1 Jun 2015 to Koh Samui.


In order to avoid inconvenience at the airport check-in counters, passengers have been asked to update their differential payment via Manage Booking or by calling 03-78454543.


Thank you.


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Careers

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COMMERCIAL

Officer, Inflight Services Walk-in Interview (Based in Penang)

Date: 27 May 2015 (Wednesday)
Time: 9.00 am until 3.00 pm
Registration time: 8.30 am until 11.00 am
Venue: Firefly Office, Penang Airport

Key Accountabilities

  • Responsible to pre-set catering/ Service equipment’s in Inflight warehouse
  • Responsible to carry put loading/ offloading of service equipment’s from aircraft
  • Responsible to attend to aircraft during opening/ transit/ night stop
  • Preparing and uplifting of Merchandise items onto aircraft
  • Cleaning of In Flight Services equipment
  • Monitoring the quality control of F&B according to Food Safety rules and specifications
  • Prepare in-flight items to uplift onto aircraft
  • Operate and drive the hi-lift machine to load items onto aircraft
  • Responsible for maintaining cleanliness of the hi-lift machine
  • Co-ordinate flight movement with Flight Operations Department
  • Perform store keeping and data-entry duties

Requirements

  • Minimum SPM or equivalent
  • Age: below 30 years old
  • Minimum 1 year working experience in Inflight Services. Work experience in airline industry is a plus
  • Candidate with experience in the food and hospitality industry are encouraged to apply
  • Physically strong and healthy
  • Possess valid driving license and able to drive
  • Good interpersonal and communications skills
  • Able to work on weekends, Public Holidays and shifts

Call Centre Team Manager

Call Centre Team Manager handles the below job duties:

Key Accountabilities

  • Responsible for the daily running and management of Call Centre department through the effective use of resources.
  • Monitors service level, abandon rate and random calls to improve quality.
  • Implements, reviews and improves policies, procedures and service standards; identifying and resolving problems.
  • Prepares staff performance reports, record the statistics, analysing, summarizing data and trends.
  • Reviews the team performance and identifying training needs. Provide coaching, motivating, retaining staff and coordinating reward and incentives schemes.
  • Assists in resource planning and recruitment.

Requirements:

  • Candidate must possess at least a Diploma in Business Studies/Administration/Management or equivalent.
  • Self-directed leader with minimum of 3 to 5 years of working experience in the related field is required for this position.
  • Must be customer-service oriented, able to handle customer complaints or enquiries and work in a fast-paced environment.
  • Strong planning and organization skills, high attention to details, a good communicator and have good problem-solving skills.

Associate, Customer Care (based in Subang)

The Customer Care Associate is responsible to manage and resolve various day to day customer concerns and issues via multiple channels i.e. emails, social media and escalated from other points. Engage the organization in managing customer relationship and satisfaction, which contributes to revenue and profit. Enhance Customer Experience across all the touch points so that customer binds himself/herself to the company.

Key Accountabilities

  • Assist all queries/ complaints/ feedbacks received via Customer Care inbox, social media, random emails from internal and external. Ensure thorough investigations are done before a proper reply is sent to customer.
  • Create persistent focus on the customer in the actions the company undertakes and drive the relevant departments in the company to work together for optimum customer experience delivery.
  • Enhance customer experience at main touch points by providing self-improvement opportunities through training for all relevant staff i.e. call centre, ground etc.
  • Manage individual complaints received by CEO and draft appropriate replies to high profile/ major service recovery cases.
  • Manage and reply the daily comments/ complaints received by the on board Firefly Survey.
  • Assist with other customer experience related duties as and when required.

Requirements:

  • Bachelor Degree in Business Administration/ Marketing/ Social Science or other related disciplines with minimum 2 years working experience.
  • Excellent communication skills with good command of verbal and written Malay/English.
  • Good interpersonal skills and pleasant personality with positive attitude.
  • Computer literate and well versed in Microsoft Office Applications.
  • Able to advocate department/ company objectives and portray positive attitude.

Associate, Sales (based in Penang)

The SALES ASSOCIATE assists the Vice President Sales, Penang Hub in every aspect of sales activities assign by role description

Key Accountabilities

  • Sales Area Coverage by Market Segment
    1. Corporate and Organization – To secure Corporate and Organization account targeting business duty travel movement and frequent flyer traffic
    2. Relations with MNC, State Government and Government Agencies, Tourism Malaysia, State Tourism and NGOs.
  • Management Information
    1. To formulate and implement sales activities and plan
    2. To ensure that commercial targets for assigned routes are met and exceed
    3. Knowledge on current local market situation and competitor’s trend
    4. Reporting:
      1. Weekly Sales Report
      2. Weekly Sales Action Plan Report – Sales
  • Sales Support
    1. Cooperate with various departments such as Distributions, Revenue Management and Marketing & Communication team for company projects, assignments, sales & marketing activities
    2. Involve in travel trades, fairs and exhibitions

Requirements:

  • Education: Minimum Bachelor Degrees in any fields or any related fields
  • 2 – 3 year (s) of working experience in the relevant corporate field
  • System Skills: Computer Literate especially in Microsoft Office Application
  • Qualities: Excellent interpersonal communication skills (Local dialects and English), quick action, fast leaner and team player but able to work independently
  • Able to work in a high pressure and within the performance based evaluation environment
  • Possess a valid driving licence and own transport, must be able to travel extensively

FLIGHT OPERATIONS

Captain (ATR Rated)

  • Must hold a valid Malaysian ATPL license (inclusive of a valid medical certificate)
  • Must have at least 3,500 flying hours with 1,000 PIC hours
  • Experience in commercial airline is an added advantage

Interested candidates are required to send in a cover letter along with curriculum vitae, copies of relevant certificates and MYKad, and a recent passport-size photograph to
careers@fireflyz.com.my or

Human Resources Department
FlyFirefly Sdn Bhd (346606-K) formerly known as MAS Sdn Bhd
3rd Floor, Admin Building 1, MAS Complex A
Sultan Abdul Aziz Shah Airport
47200 Subang